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-   -   Receipts for past stays not showing up after website/app upgrade (https://www.flyertalk.com/forum/hilton-hilton-honors/1978182-receipts-past-stays-not-showing-up-after-website-app-upgrade.html)

mtsublueraider Jul 15, 2019 10:00 am
Receipts for past stays not showing up after website/app upgrade
 
It's expense report time and I can't pull a receipt from my app or from the hilton website. Anyone else? This should be fun!

wizla Jul 15, 2019 12:45 pm
Originally Posted by mtsublueraider (Post 31305638)
It's expense report time and I can't pull a receipt from my app or from the hilton website. Anyone else? This should be fun!
Yes same here , you are not alone.

Catskilltraveller Jul 15, 2019 5:06 pm
I had stays last Wednesday evening and Thursday evening at two different HH hotels. I was able to pull up receipts for both in the app.

zombietooth Jul 16, 2019 1:37 pm
I've had this problem since February. This Salesfarce CRM upgrade has been a total disaster. I now just get paper receipts everywhere I stay. I have 40 stays so far this year and not one has the folio accessible in my account. In addition, I still don't have credit for stays as far back as March.

The Diamond desk is a real cat rodeo right now, they can't seem to fix anything.

jupper Jul 16, 2019 5:49 pm
Originally Posted by mtsublueraider (Post 31305638)
It's expense report time and I can't pull a receipt from my app or from the hilton website. Anyone else? This should be fun!
On the website it seems that -for me- receipts for non-USA hotels are consistently an issue... :(
Some will actually mail one, but not consistently, unless local laws require that a guest be provided one for tax purposes...

It's always fun having to point to all kinds of room charges that should qualify for points and not receive them because of a missing folio... :(


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