Receipts for past stays not showing up after website/app upgrade
#1
Original Poster
Join Date: Sep 2009
Location: Tallahassee, FL
Programs: Hilton Diamond / Delta Plat
Posts: 271
Receipts for past stays not showing up after website/app upgrade
It's expense report time and I can't pull a receipt from my app or from the hilton website. Anyone else? This should be fun!
#2
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,368
#4
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,948
I've had this problem since February. This Salesfarce CRM upgrade has been a total disaster. I now just get paper receipts everywhere I stay. I have 40 stays so far this year and not one has the folio accessible in my account. In addition, I still don't have credit for stays as far back as March.
The Diamond desk is a real cat rodeo right now, they can't seem to fix anything.
The Diamond desk is a real cat rodeo right now, they can't seem to fix anything.
#5
Join Date: Apr 2007
Location: 42mi from AMS
Programs: UA 1K 1MM, Marriott LT Au, Hilton C, IHG PtA
Posts: 576
Some will actually mail one, but not consistently, unless local laws require that a guest be provided one for tax purposes...
It's always fun having to point to all kinds of room charges that should qualify for points and not receive them because of a missing folio...