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48 hour cancellation window to get points back?

48 hour cancellation window to get points back?

Old Jun 22, 19, 12:06 pm
  #1  
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Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
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48 hour cancellation window to get points back?

Because of risky weather, I looked into the possibility of changing my flight itinerary for an upcoming layover at the O'Hare Hilton. I'd booked a room for one night @50k points, and upon checking my booking I discovered that with less than 48 hours notice, the reservation is non-refundable, meaning my points won't be credited back if I were to cancel.

Is it a consistent policy, meaning that all points bookings have a 48 hour cancellation window? Is this a recent change in policy?

I'm recently returning to Hilton after the Marriott merger and may well have missed these rule differences/changes.
transportprof is offline  
Old Jun 22, 19, 12:14 pm
  #2  
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It depends on the particular property, but 48 hours is pretty common.

I believe usual policy actually is that you'll get your points back and be charged a no-show fee. Same as Marriott.
Kacee is offline  
Old Jun 22, 19, 12:49 pm
  #3  
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Join Date: Oct 1999
Location: Juneau, Alaska.
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Hilton went to a general 48 hour cancellation policy a couple of years ago. Individual hotels and some rates either expand or shorten the cancellation policy for a particular stay.
48 Hour Cancelation Coming - no Diamond exceptions
New Hilton Cancellation Policy
Hilton's 48 or is it 72 hours? Cancellation policy is killing me!
jerry a. laska is offline  

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