Charged twice for one stay ! ( 2nd time this year )
Jun 12, 2019, 2:25 pm
#1
Original Poster
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,391
Charged twice for one stay ! ( 2nd time this year )
Doubletree Tower of London ( 11/4/19 ) and Hilton Bournemouth 7/6/19 .
Both these hotels have charged taken two payments out of my card on file...... both have since rectified, apologised and refunded me........ just a heads up guys, watch your accounts.
Both these hotels have charged taken two payments out of my card on file...... both have since rectified, apologised and refunded me........ just a heads up guys, watch your accounts.
Jun 12, 2019, 3:26 pm
#2
Join Date: Oct 2016
Location: PHX
Programs: HHonors, UA, AA, CET
Posts: 113
Did both actually "post" or was there one pending? I've had it happen plenty of times with both hotel and rental cars where the initial authorization on the card shows pending the during of the reservation and then the final authorization with the total with post while the other is still showing pending. However, the original pending transaction will fall off later that day
Jun 13, 2019, 10:06 am
#3
Original Poster
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,391
Did both actually "post" or was there one pending? I've had it happen plenty of times with both hotel and rental cars where the initial authorization on the card shows pending the during of the reservation and then the final authorization with the total with post while the other is still showing pending. However, the original pending transaction will fall off later that day
I emailed them and have refunded me .
Jun 13, 2019, 4:29 pm
#5
Original Poster
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,391
Yep, we need to be vigilant, I’m ( hopefully) at Hilton CW this coming Monday night , will definitely be checking my statement Tuesday evening!.
Jun 16, 2019, 1:35 am
#8
Original Poster
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,391
Yes, same here...... I made one cancelable reservation one week before and didn’t cancel or change this..... no reason just an apology and refunded.