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Charged twice for one stay ! ( 2nd time this year )

Charged twice for one stay ! ( 2nd time this year )

Old Jun 12, 19, 2:25 pm
  #1  
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Join Date: Jun 2013
Location: norwich, uk
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Charged twice for one stay ! ( 2nd time this year )

Doubletree Tower of London ( 11/4/19 ) and Hilton Bournemouth 7/6/19 .
Both these hotels have charged taken two payments out of my card on file...... both have since rectified, apologised and refunded me........ just a heads up guys, watch your accounts.
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Old Jun 12, 19, 3:26 pm
  #2  
 
Join Date: Oct 2016
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Did both actually "post" or was there one pending? I've had it happen plenty of times with both hotel and rental cars where the initial authorization on the card shows pending the during of the reservation and then the final authorization with the total with post while the other is still showing pending. However, the original pending transaction will fall off later that day
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Old Jun 13, 19, 10:06 am
  #3  
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Originally Posted by United16 View Post
Did both actually "post" or was there one pending? I've had it happen plenty of times with both hotel and rental cars where the initial authorization on the card shows pending the during of the reservation and then the final authorization with the total with post while the other is still showing pending. However, the original pending transaction will fall off later that day
Both posted...... also the charge of £149 was pending ( Hilton Bournemouth ) but this was just a hold and has now fell off.
I emailed them and have refunded me .
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Old Jun 13, 19, 3:41 pm
  #4  
 
Join Date: Feb 2018
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Exactly the same thing happened to me at Canary Wharf, pre-paid sale rate and they still charged me. Took them 3 days to reply to my email and another 2 for my money back. First time this happened to me.
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Old Jun 13, 19, 4:29 pm
  #5  
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Originally Posted by Winniesbestfriend View Post
Exactly the same thing happened to me at Canary Wharf, pre-paid sale rate and they still charged me. Took them 3 days to reply to my email and another 2 for my money back. First time this happened to me.
Yep, we need to be vigilant, Iím ( hopefully) at Hilton CW this coming Monday night , will definitely be checking my statement Tuesday evening!.
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Old Jun 15, 19, 11:20 pm
  #6  
 
Join Date: Feb 2012
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Did you somehow have duplicate reservations? Or did they provide a reason for the error?
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Old Jun 16, 19, 12:49 am
  #7  
 
Join Date: Feb 2018
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No duplicate reservation, one simple pre-paid sale rate for one night. And no reason given for the mistake they made.
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Old Jun 16, 19, 1:35 am
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Originally Posted by Winniesbestfriend View Post
No duplicate reservation, one simple pre-paid sale rate for one night. And no reason given for the mistake they made.
Yes, same here...... I made one cancelable reservation one week before and didnít cancel or change this..... no reason just an apology and refunded.
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