Twice now Only Accessible rooms for Standard Reward Redemptions
Jun 9, 2019, 7:17 pm
#1
Original Poster
Join Date: Feb 2003
Location: PHL
Programs: HH Lifetime Diamond, AA EXP, Marriott Titanium
Posts: 586
Twice now Only Accessible rooms for Standard Reward Redemptions
Twice now in the last couple of weeks I have gone to book reward rooms. Both times the only standard redemption option was an accessible room.
Hilton Santa Fe & Conrad NYC
Is this some new thing? Ultimately I don't really care all that much (I do not need the accessible room), but it has struck me as odd.
Mod's I did search, but if this is covered somewhere else, please merge.
Hilton Santa Fe & Conrad NYC
Is this some new thing? Ultimately I don't really care all that much (I do not need the accessible room), but it has struck me as odd.
Mod's I did search, but if this is covered somewhere else, please merge.
Jun 9, 2019, 7:28 pm
#2
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,156
I've seen (and booked) this multiple time. I always add a comment that I don't require an accessible room and that I would prefer a standard room - at least in part because otherwise I suspect this could limit upgrades.
I've received a mixture of accessible, non-accessible and upgraded rooms.
I've received a mixture of accessible, non-accessible and upgraded rooms.
Jun 9, 2019, 7:55 pm
#3
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,043
This is fairly standard and seems to be a strategy being used to limit the number of standard rooms available using points.
Jun 13, 2019, 1:19 am
#4
Join Date: May 2005
Location: San Diego, CA
Programs: Hilton Lifetime Diamond, DL Diamond & 2M Miler, Marriott Titanium
Posts: 683
Waldorf Beverly Hills is a prime offender here. Seems like guests who really need an accessible room would miss out with these ridiculous redemption policies.
Jun 13, 2019, 5:16 am
#5
Join Date: Jan 2008
Location: Europe
Programs: Hilton Honors, Marriott Bonvoy, Accor, Hyatt, (Former IHG Ambassador)
Posts: 1,392
It's really easy to book this type of room without even noticing what it is before it's too late.
This just takes these types of rooms out of the inventory for those who really need them.
These types of rooms should not appear on search results at all (either with cash or with points) unless a disabled accessible room is specifically put in the search criteria.
This just takes these types of rooms out of the inventory for those who really need them.
These types of rooms should not appear on search results at all (either with cash or with points) unless a disabled accessible room is specifically put in the search criteria.
Jun 13, 2019, 3:42 pm
#6
Original Poster
Join Date: Feb 2003
Location: PHL
Programs: HH Lifetime Diamond, AA EXP, Marriott Titanium
Posts: 586
It's really easy to book this type of room without even noticing what it is before it's too late.
This just takes these types of rooms out of the inventory for those who really need them.
These types of rooms should not appear on search results at all (either with cash or with points) unless a disabled accessible room is specifically put in the search criteria.
This just takes these types of rooms out of the inventory for those who really need them.
These types of rooms should not appear on search results at all (either with cash or with points) unless a disabled accessible room is specifically put in the search criteria.
The Hilton Santa Fe that I posted about, the same type of room (Same exact $$ amount if you pay) is 106K points per night vs 50K for the accessible room.... Then add in that on a 5 night award, the 5th night is free, that turns from 200K points to 530K. This has to be a strategy to limit the # of points rooms at properties, but as mentioned up-thread it is taking these rooms out of inventory potentially for people that really do need them.