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Any Hilton or Hilton Honors Specific Questions I Can Answer?

Any Hilton or Hilton Honors Specific Questions I Can Answer?

Old May 28, 19, 10:02 pm
  #1  
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Any Hilton or Hilton Honors Specific Questions I Can Answer?

Hey everybody. Iím curious if there are any questions about Hilton as a company, Hilton Honors as a loyalty program, and brand-specific questions that I might be able to answer for you all. Iíve been a Hilton employee for 11 years and I think there are a lot of misunderstood expectations or brand standards and I was hoping maybe I could clear up any misconceptions.

Example: I read on a thread about the SALT surveys, that the poster didnít understand ďwhy Hilton would hold hotels to a high standard of 9ís and 10ís, when so few people rate at a 9-10 levelĒ and the misconception there is that youíre punished for not having all 9s or 10s, when in reality, youíre scored on the average number of 9ís and 10ís, and not the actual rating score. Most hotels in the country average mid to high 8ís for their overall scores, but the brand average benchmark for average of 9ís and 10ís is rarely in the 80% range for any one score. Usually most scores are around 70-75% 9ís and 10ís.

So any questions you might have, Iíd love to answer.

See an example of what the property sees relating to survey scores below:

I_Work_For_Hilton is offline  
Old May 28, 19, 10:16 pm
  #2  
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Originally Posted by I_Work_For_Hilton View Post
Hey everybody. Iím curious if there are any questions about Hilton as a company, Hilton Honors as a loyalty program, and brand-specific questions that I might be able to answer for you all. Iíve been a Hilton employee for 11 years and I think there are a lot of misunderstood expectations or brand standards and I was hoping maybe I could clear up any misconceptions.

Example: I read on a thread about the SALT surveys, that the poster didnít understand ďwhy Hilton would hold hotels to a high standard of 9ís and 10ís, when so few people rate at a 9-10 levelĒ and the misconception there is that youíre punished for not having all 9s or 10s, when in reality, youíre scored on the average number of 9ís and 10ís, and not the actual rating score. Most hotels in the country average mid to high 8ís for their overall scores, but the brand average benchmark for average of 9ís and 10ís is rarely in the 80% range for any one score. Usually most scores are around 70-75% 9ís and 10ís.

So any questions you might have, Iíd love to answer.

See an example of what the property sees relating to survey scores below:

Iím not sure what type of Hilton you work for, a full service, or Hi type. As someone who travels to Asia a lot, the upgrades I get in Asia are much better, as well as the service, compared to US properties. What is your criteria for complimentary upgrades (suites, etc)? By level of status or how frequent a guest they are?
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Old May 29, 19, 5:16 am
  #3  
 
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We have a hilton lurker/employee on this forum already, who has been here for years.
Not to be rude OP...but have your credentials been vetted by a moderator here ?
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Old May 29, 19, 11:25 am
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Mods, please verify OP’s credentials.
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Old May 29, 19, 4:27 pm
  #5  
cjd
 
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Originally Posted by I_Work_For_Hilton View Post
Hey everybody. Iím curious if there are any questions about Hilton as a company, Hilton Honors as a loyalty program, and brand-specific questions that I might be able to answer for you all. Iíve been a Hilton employee for 11 years and I think there are a lot of misunderstood expectations or brand standards and I was hoping maybe I could clear up any misconceptions.

Example: I read on a thread about the SALT surveys, that the poster didnít understand ďwhy Hilton would hold hotels to a high standard of 9ís and 10ís, when so few people rate at a 9-10 levelĒ and the misconception there is that youíre punished for not having all 9s or 10s, when in reality, youíre scored on the average number of 9ís and 10ís, and not the actual rating score. Most hotels in the country average mid to high 8ís for their overall scores, but the brand average benchmark for average of 9ís and 10ís is rarely in the 80% range for any one score. Usually most scores are around 70-75% 9ís and 10ís.

So any questions you might have, Iíd love to answer.

See an example of what the property sees relating to survey scores below:

We had a very helpful Hilton employee who used to post here some time ago. That was until Hilton caught up with him and he was stopped from posting and even had to delete all of his previous posts. Be warned!!
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Old May 29, 19, 5:25 pm
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Yeah, I'd love to know what the heck is with the Best Rate Guarantee people. Are they instructed to invent ways to deny claims? Or are they just kinda dumb? How can they claim there is a "list" of "approved" booking sites when there's nothing in the T&C about that?
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Old May 29, 19, 11:02 pm
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Please show a screenshot of the current OnQ check-in screen for LD.
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Old May 30, 19, 11:54 am
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Originally Posted by I_Work_For_Hilton View Post
Hey everybody. Iím curious if there are any questions about Hilton as a company, Hilton Honors as a loyalty program, and brand-specific questions that I might be able to answer for you all. Iíve been a Hilton employee for 11 years and I think there are a lot of misunderstood expectations or brand standards and I was hoping maybe I could clear up any misconceptions.


Welcome to FlyerTalk!

David
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Old May 30, 19, 12:11 pm
  #9  
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Originally Posted by I_Work_For_Hilton View Post
Hey everybody. Iím curious if there are any questions about Hilton as a company, Hilton Honors as a loyalty program, and brand-specific questions that I might be able to answer for you all. Iíve been a Hilton employee for 11 years and I think there are a lot of misunderstood expectations or brand standards and I was hoping maybe I could clear up any misconceptions.

Example: I read on a thread about the SALT surveys, that the poster didnít understand ďwhy Hilton would hold hotels to a high standard of 9ís and 10ís, when so few people rate at a 9-10 levelĒ and the misconception there is that youíre punished for not having all 9s or 10s, when in reality, youíre scored on the average number of 9ís and 10ís, and not the actual rating score. Most hotels in the country average mid to high 8ís for their overall scores, but the brand average benchmark for average of 9ís and 10ís is rarely in the 80% range for any one score. Usually most scores are around 70-75% 9ís and 10ís.

So any questions you might have, Iíd love to answer.

See an example of what the property sees relating to survey scores below:
Why did you guys let go of the Hilton Shanghai? There are no longer any well located Hilton branded hotels here. Sure, the quality of the Hilton Shanghai went downhill, but I'm guessing that if you pointed out that the Kunlun ADR is 50% of what Hilton can fetch, the owner might have considered investing in renovations.
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Old May 30, 19, 1:16 pm
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Originally Posted by moondog View Post
Why did you guys let go of the Hilton Shanghai? There are no longer any well located Hilton branded hotels here. Sure, the quality of the Hilton Shanghai went downhill, but I'm guessing that if you pointed out that the Kunlun ADR is 50% of what Hilton can fetch, the owner might have considered investing in renovations.
I agree. The French Concession location was excellent, the service and executive lounge first-rate, and the "panorama" rooms were fantastic.
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Old May 30, 19, 9:49 pm
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It's been several months.

When will I find out about my lifetime Diamond status?
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Old May 31, 19, 6:57 am
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Man, people will believe anything that they read on the internet.

I'm the Queen of England, ask me anything!

(If mods verify this to be a real AMA, as they do on reddit, then let's go for it. But not before then.)
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Old May 31, 19, 7:09 am
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Originally Posted by arlflyer View Post
Man, people will believe anything that they read on the internet.

I'm the Queen of England, ask me anything!

(If mods verify this to be a real AMA, as they do on reddit, then let's go for it. But not before then.)
Your highness, why won't you let your family eat shrimp or lobster? Seems like a pretty shellfish act to me.
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Old May 31, 19, 8:25 am
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What is the average air speed velocity of a laden swallow?

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Old May 31, 19, 8:49 am
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Originally Posted by birdiedouble View Post

What is the average air speed velocity of a laden swallow?

African or European?
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