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Protection against hotel cancelling my corp rate reservation?

Protection against hotel cancelling my corp rate reservation?

Old May 11, 19, 8:29 am
  #1  
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Protection against hotel cancelling my corp rate reservation?

Hi there,

I am a HH gold and secured 7 rooms at the Hilton Dalian with dates coinciding with a major conference using my company corp code.

received an email from the hotel saying they do not accept corporate rate booking during that period and will cancel my bookings in 3 days. Offering their best available rate as an alternative.

any advise on whether they are allowed to do this?
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Old May 11, 19, 8:55 am
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Ask your corporate travel representative. Each contract is different and there is no way anyone here can give you an accurate answer.
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Old May 11, 19, 10:33 am
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Your corporate TA or in-house travel manager will know the terms of your employer's contract and whether properties may exclude specific times and whether they may cancel bookings accepted under the rate.

Unless there is a specific prohibition or an agreement not to do this, you are likely SOL.

Let us know once you have spoken with your employer. There may be further advice based on that.

Last edited by Often1; May 11, 19 at 10:40 am
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Old May 11, 19, 12:02 pm
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Originally Posted by smmrfld View Post
Ask your corporate travel representative. Each contract is different and there is no way anyone here can give you an accurate answer.
Generally your contract will specify LRA and maybe NLRA rates. LRA is Last Room Available and means that your rate will be available if the hotel has at least one room open. NLRA means your rate is limited in availability and may not be available some nights.

Sounds like your rate may be NLRA.
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Old May 11, 19, 12:19 pm
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If the hotel wants to avoid accepting the corporate rate during certain periods, it needs to set up its reservation system not to offer corporate rates on such dates. Otherwise, once the reservation is confirmed, it should be viewed as a binding contract on both sides.

However, this won't help the OP to have a bed in which to sleep during a period when a foreign city is likely to have no hotel solace available.

Assuming that this is a business trip, turn the issue over to corporate travel. It would seem to be step one in getting an exception for a higher rate.
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Old May 11, 19, 12:55 pm
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Originally Posted by MSPeconomist View Post
If the hotel wants to avoid accepting the corporate rate during certain periods, it needs to set up its reservation system not to offer corporate rates on such dates. Otherwise, once the reservation is confirmed, it should be viewed as a binding contract on both sides.

However, this won't help the OP to have a bed in which to sleep during a period when a foreign city is likely to have no hotel solace available.

Assuming that this is a business trip, turn the issue over to corporate travel. It would seem to be step one in getting an exception for a higher rate.
Except that it isn't.

Corporate rates are a business-to-business matter and subject to a contract between the two businesses. That contract will specify whether and how the property is to handle date exclusions and the like as well as the employer's remedies.

One also presumes that it is OP's employer which is ultimately tagged for the higher rate and thus for it to determine what to do.
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Old May 11, 19, 9:42 pm
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100% agree you need to know the terms of the contract.

What seems odd is that they took the booking, confirmed the booking and rates, but then are now seeking to modify the booking. Not a simple 'rate isnt available'...This may be a wrinkle ...again depending on the terms of the corp agreement,

Just because you have a contracted rate does not mean there is a complete separate agreement that defines every aspect of the transactions. Normal business practices and consumer laws may still apply. (Like acceptance of a booking may still be a binding contract...) Maybe.
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