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Hilton Garden Inn Zurich Limmattal {CHE}

Hilton Garden Inn Zurich Limmattal {CHE}

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Old Apr 20, 19, 8:49 am
  #1  
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Arrow Hilton Garden Inn Zurich Limmattal {CHE}

Hilton Garden Inn Zurich Limmattal

1 Review | 0% Recommended

Hilton Garden Inn Zurich Limmattal

Kreuzäckerstrasse 5 Spreitenbach, CH 8957

New hotel - HGI Zurich Limmattal (10 Photos)

Hilton Garden Inn Zurich Limmattal

Hello everybody

I stayed at this property recently. The hotel has been open for 3 weeks.

Room

The room is fairly large and features a safe, mini fridge, USB charging ports by the bed and by the TV, a large TV, an ironing board and a spacious bathroom with a shower.IMG_6075.jpegIMG_6077.jpegIMG_6078.jpegIMG_6083.jpeg

Dining

The breakfast cost CHF 25 for guests (CHF 35 for non-guests) and is *not* included if points are selected as Myway benefit. Unfortunately, they were unable to change this on the day itself. We told our room number in the breakfast room and started serving ourselves at the buffet when all of a sudden a staff member approached us to say that the breakfast was not included. I responded that we were Diamond members and that it should be included. The staff member vanished and later another one came to explain that it wasn't included for us due to the Myway benefit. I was very surprised as we usually got both at other hotels. I told them that they should have told us earlier (for example, asked us at check in or when we told them our room number) as it was too late now for us to cancel our breakfast. Anyway, we only wanted coffee and a croissant and had to pay the full price in the end. The staff kept blaming the IT systems and that they were all new. At checkout, no goodwill gesture was offered for this misunderstanding.

The breakfast features a buffet as well as cooked to order omelettes.

The bar, Limmig, offers a variety of drinks including a whisky selection and cigars. I opted for a glass of Perrier-Jouët which was CHF 13, cocktails are CHF 15. Whisky range from CHF 11 to 24 for 4cl.

We were the only patrons in the bar.

IMG_6111.jpegIMG_6112.jpegIMG_6120.jpegIMG_6121.jpeg

Location

Many shopping opportunities are nearby. We used our car to get to the train station as buses run infrequently.

Check In

The check in was slow and took 15 minutes, the IT systems were blamed. No upgrade. I spotted the guest list and there were about 10 rooms occupied. The Deluxe Rooms are located on the 5th floor. To access them, there is a separate elevator which is located at the far end of the lobby, past the meeting rooms. Odd-numbered rooms are facing south, even-numbered rooms are facing north (towards the motorway). The app does not show a floor plan yet, but they confirmed it would eventually. The check in staff was friendly.

They pre-authorise CHF 100 for any extras.

Service

Parking is advertised to cost CHF 20 but for some reason we were not charged for it. There is outdoor parking and a garage.

The staff were all friendly.

The wifi was pretty slow.

Dry-cleaning prices are expensive and can be seen in the picture.

IMG_6119.jpeg

IMG_6089.PNG

Overall

I have mixed feelings about this property as the staff doesn't seem to be well-trained and there was no Diamond recognition whatsoever.

New hotel - HGI Zurich Limmattal

Would you like to write a review on the Hilton Garden Inn Zurich Limmattal?

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Old Apr 21, 19, 3:12 am
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Originally Posted by florens View Post
The breakfast cost CHF 25 for guests (CHF 35 for non-guests) and is *not* included if points are selected as Myway benefit.
Isn't this the case at all HGIs? You should always have breakfast selected in your profile 24 hours before checking in to an HGI.

While some HGIs don't seem to see your profile and ask you to choose at check-in, you can't rely on this unless you have already stayed at that hotel recently. Anyway, you can always get both breakfast and points if you know what you are doing.

Of course, they should have been able to change your profile, and it should have been mentioned at check-in if they were not going to let you have it for free. I suppose with only 10 rooms occupied a lot of the food would have been wasted so maybe they wanted to recoup some of the costs from you!!

They pre-authorise CHF 100 for any extras.
Wow, this is not a problem, but I have never seen such a high preauth especially at a HGI (that is assuming the room rate is already paid), and some Hiltons don't seem to preauth at all for Diamonds.

Overall I have mixed feelings about this property as the staff doesn't seem to be well-trained and there was no Diamond recognition whatsoever.
I doubt the staff were poached from the airport Hilton... as a new hotel some things can be forgiven but not a 15-minute check in when there are only 10 guests.

The location is not great and it doesn't seem like a hotel worth going out of your way for (whereas I would spend the extra 30 mins to go to the airport Hilton provided the rate is cheap / there is a Hilton promo which makes it effectively cheap / I need more stays to maintain status).
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Old Apr 21, 19, 5:26 am
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@florens, thanks for the review!

The hardware seems quite nice from the pictures. Normally you should not be getting points AND free breakfast. Most hotels should however be able to change MyWay on the spot to give you free breakfast. For a brand new hotel I think I would give them a pass for now - it is normal that not everything is up to speed but should not detract future guests from staying there, once they have more experience under their belt.

Regarding the lack of upgrade this is standard at the HGI brand. Upgrades should not be expected at any HGI as they are not covered by the Diamond upgrade program - I would not blame them for that. If they want to upgrade they are free to go above and beyond the rules but when I am not upgraded at HGI I don't mind... it's different than if I am not upgraded at Hilton when rooms are available.

Finally, prices for dry cleaning: I do not think it's particularly out of line for Switzerland hotel standards, no?
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Old Apr 21, 19, 5:57 am
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Originally Posted by :D! View Post
Isn't this the case at all HGIs? You should always have breakfast selected in your profile 24 hours before checking in to an HGI.

While some HGIs don't seem to see your profile and ask you to choose at check-in, you can't rely on this unless you have already stayed at that hotel recently. Anyway, you can always get both breakfast and points if you know what you are doing.

Of course, they should have been able to change your profile, and it should have been mentioned at check-in if they were not going to let you have it for free. I suppose with only 10 rooms occupied a lot of the food would have been wasted so maybe they wanted to recoup some of the costs from you!!

Wow, this is not a problem, but I have never seen such a high preauth especially at a HGI (that is assuming the room rate is already paid), and some Hiltons don't seem to preauth at all for Diamonds.



I doubt the staff were poached from the airport Hilton... as a new hotel some things can be forgiven but not a 15-minute check in when there are only 10 guests.

The location is not great and it doesn't seem like a hotel worth going out of your way for (whereas I would spend the extra 30 mins to go to the airport Hilton provided the rate is cheap / there is a Hilton promo which makes it effectively cheap / I need more stays to maintain status).
I am more annoyed by how things unfolded regarding the breakfast rather by the fact that one should not get both. I know that the T&Cs are clear on this, even though that on all previous HGI stays I got both and so did fellow travelers who I know. To be clear I am not blaming the staff for enforcing the rules but rather for the poor approach on how this was handled. Also, in my opinion, the staff should not blame the new team or new hotel on this. These are excuses that have nothing to do with the actual issue. I still do not understand why the staff at breakfast didn't tell us immediately, or, as suggested, why they didn't confirm this at checkin since I asked for the breakfast hours.

Regarding the pre-authorisation, for what it's worth, my rate was prepaid.

Originally Posted by escape4 View Post
@florens, thanks for the review!
Finally, prices for dry cleaning: I do not think it's particularly out of line for Switzerland hotel standards, no?
I rarely stay in hotels in Switzerland so I wouldn't know. Could well be! Note that they say it takes 2-3 days for the dry cleaning.

The most annoying thing in the end is that I didn't get the 750 points Myway benefit now so I am definitely going to claim these.

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Old Apr 21, 19, 6:01 am
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Originally Posted by florens View Post
I rarely stay in hotels in Switzerland so I wouldn't know. Could well be! Note that they say it takes 2-3 days for the dry cleaning.

The most annoying thing in the end is that I didn't get the 750 points Myway benefit now so I am definitely going to claim these.
While I think their dry cleaning prices are fine, I think 2-3 days is not fine! Switzerland hotels normally charge a lot, but promise a turnaround of less than 24 hours.

I think you should claim charge back for breakfast cost since you did not get your points, rather than asking for the 750 points
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Old Apr 21, 19, 6:12 am
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Originally Posted by escape4 View Post
While I think their dry cleaning prices are fine, I think 2-3 days is not fine! Switzerland hotels normally charge a lot, but promise a turnaround of less than 24 hours.

I think you should claim charge back for breakfast cost since you did not get your points, rather than asking for the 750 points
I just sent an email to Hilton and am curious to see what they will say.
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Old Apr 21, 19, 8:44 am
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I got both a refund of the breakfast charge and 750 points were credited to my account. Very happy with this outcome indeed.
:D!, escape4 and bivinco like this.
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Old Apr 24, 19, 5:35 pm
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The Hilton near the airport has an :"Executive Floor" (6th fl.), they also have an Executive Lounge: breakfast in the morning, snacks mid afternoon, hot items 6:30 pm-8:30 pm. Diamonds get to stay on the Exec. floor.
Does they Limmatal have Exec. rooms?

Last edited by nrr; Apr 26, 19 at 1:18 am
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Old Apr 25, 19, 12:09 am
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Originally Posted by nrr View Post
The Hilton near the airport has an :"Executive Floor" (6th fl.), they also have an Executive Lounge: breakfast in the morning, snacks mid afternoon, hot items 6:30 pm-7:30 pm. Diamonds get to stay on the Exec. floor.
Does they Limmatal have Exec. rooms?
No, there are no Executive Rooms and no lounge.

The top floor rooms are referred to as Deluxe Rooms. AFAIK they are the same as regular King Rooms.
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