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Hilton Garden Inn Zurich Limmattal {CHE}

Hilton Garden Inn Zurich Limmattal {CHE}

Old Apr 20, 19, 8:49 am
  #1  
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Arrow Hilton Garden Inn Zurich Limmattal {CHE}

Hilton Garden Inn Zurich Limmattal

Map| 2 Reviews | 50% Recommended

Hilton Garden Inn Zurich Limmattal

Kreuzäckerstrasse 5 Spreitenbach, CH 8957

New hotel - HGI Zurich Limmattal (10 Photos)

Hilton Garden Inn Zurich Limmattal

Hello everybody

I stayed at this property recently. The hotel has been open for 3 weeks.

Room

The room is fairly large and features a safe, mini fridge, USB charging ports by the bed and by the TV, a large TV, an ironing board and a spacious bathroom with a shower.IMG_6075.jpegIMG_6077.jpegIMG_6078.jpegIMG_6083.jpeg

Dining

The breakfast cost CHF 25 for guests (CHF 35 for non-guests) and is *not* included if points are selected as Myway benefit. Unfortunately, they were unable to change this on the day itself. We told our room number in the breakfast room and started serving ourselves at the buffet when all of a sudden a staff member approached us to say that the breakfast was not included. I responded that we were Diamond members and that it should be included. The staff member vanished and later another one came to explain that it wasn't included for us due to the Myway benefit. I was very surprised as we usually got both at other hotels. I told them that they should have told us earlier (for example, asked us at check in or when we told them our room number) as it was too late now for us to cancel our breakfast. Anyway, we only wanted coffee and a croissant and had to pay the full price in the end. The staff kept blaming the IT systems and that they were all new. At checkout, no goodwill gesture was offered for this misunderstanding.

The breakfast features a buffet as well as cooked to order omelettes.

The bar, Limmig, offers a variety of drinks including a whisky selection and cigars. I opted for a glass of Perrier-Jouët which was CHF 13, cocktails are CHF 15. Whisky range from CHF 11 to 24 for 4cl.

We were the only patrons in the bar.

IMG_6111.jpegIMG_6112.jpegIMG_6120.jpegIMG_6121.jpeg

Location

Many shopping opportunities are nearby. We used our car to get to the train station as buses run infrequently.

Check In

The check in was slow and took 15 minutes, the IT systems were blamed. No upgrade. I spotted the guest list and there were about 10 rooms occupied. The Deluxe Rooms are located on the 5th floor. To access them, there is a separate elevator which is located at the far end of the lobby, past the meeting rooms. Odd-numbered rooms are facing south, even-numbered rooms are facing north (towards the motorway). The app does not show a floor plan yet, but they confirmed it would eventually. The check in staff was friendly.

They pre-authorise CHF 100 for any extras.

Service

Parking is advertised to cost CHF 20 but for some reason we were not charged for it. There is outdoor parking and a garage.

The staff were all friendly.

The wifi was pretty slow.

Dry-cleaning prices are expensive and can be seen in the picture.

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IMG_6089.PNG

Overall

I have mixed feelings about this property as the staff doesn't seem to be well-trained and there was no Diamond recognition whatsoever.

New hotel - HGI Zurich Limmattal

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Old Apr 21, 19, 3:12 am
  #2  
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Originally Posted by florens View Post
The breakfast cost CHF 25 for guests (CHF 35 for non-guests) and is *not* included if points are selected as Myway benefit.
Isn't this the case at all HGIs? You should always have breakfast selected in your profile 24 hours before checking in to an HGI.

While some HGIs don't seem to see your profile and ask you to choose at check-in, you can't rely on this unless you have already stayed at that hotel recently. Anyway, you can always get both breakfast and points if you know what you are doing.

Of course, they should have been able to change your profile, and it should have been mentioned at check-in if they were not going to let you have it for free. I suppose with only 10 rooms occupied a lot of the food would have been wasted so maybe they wanted to recoup some of the costs from you!!

They pre-authorise CHF 100 for any extras.
Wow, this is not a problem, but I have never seen such a high preauth especially at a HGI (that is assuming the room rate is already paid), and some Hiltons don't seem to preauth at all for Diamonds.

Overall I have mixed feelings about this property as the staff doesn't seem to be well-trained and there was no Diamond recognition whatsoever.
I doubt the staff were poached from the airport Hilton... as a new hotel some things can be forgiven but not a 15-minute check in when there are only 10 guests.

The location is not great and it doesn't seem like a hotel worth going out of your way for (whereas I would spend the extra 30 mins to go to the airport Hilton provided the rate is cheap / there is a Hilton promo which makes it effectively cheap / I need more stays to maintain status).
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Old Apr 21, 19, 5:26 am
  #3  
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@florens, thanks for the review!

The hardware seems quite nice from the pictures. Normally you should not be getting points AND free breakfast. Most hotels should however be able to change MyWay on the spot to give you free breakfast. For a brand new hotel I think I would give them a pass for now - it is normal that not everything is up to speed but should not detract future guests from staying there, once they have more experience under their belt.

Regarding the lack of upgrade this is standard at the HGI brand. Upgrades should not be expected at any HGI as they are not covered by the Diamond upgrade program - I would not blame them for that. If they want to upgrade they are free to go above and beyond the rules but when I am not upgraded at HGI I don't mind... it's different than if I am not upgraded at Hilton when rooms are available.

Finally, prices for dry cleaning: I do not think it's particularly out of line for Switzerland hotel standards, no?
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Old Apr 21, 19, 5:57 am
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Originally Posted by :D! View Post
Isn't this the case at all HGIs? You should always have breakfast selected in your profile 24 hours before checking in to an HGI.

While some HGIs don't seem to see your profile and ask you to choose at check-in, you can't rely on this unless you have already stayed at that hotel recently. Anyway, you can always get both breakfast and points if you know what you are doing.

Of course, they should have been able to change your profile, and it should have been mentioned at check-in if they were not going to let you have it for free. I suppose with only 10 rooms occupied a lot of the food would have been wasted so maybe they wanted to recoup some of the costs from you!!

Wow, this is not a problem, but I have never seen such a high preauth especially at a HGI (that is assuming the room rate is already paid), and some Hiltons don't seem to preauth at all for Diamonds.



I doubt the staff were poached from the airport Hilton... as a new hotel some things can be forgiven but not a 15-minute check in when there are only 10 guests.

The location is not great and it doesn't seem like a hotel worth going out of your way for (whereas I would spend the extra 30 mins to go to the airport Hilton provided the rate is cheap / there is a Hilton promo which makes it effectively cheap / I need more stays to maintain status).
I am more annoyed by how things unfolded regarding the breakfast rather by the fact that one should not get both. I know that the T&Cs are clear on this, even though that on all previous HGI stays I got both and so did fellow travelers who I know. To be clear I am not blaming the staff for enforcing the rules but rather for the poor approach on how this was handled. Also, in my opinion, the staff should not blame the new team or new hotel on this. These are excuses that have nothing to do with the actual issue. I still do not understand why the staff at breakfast didn't tell us immediately, or, as suggested, why they didn't confirm this at checkin since I asked for the breakfast hours.

Regarding the pre-authorisation, for what it's worth, my rate was prepaid.

Originally Posted by escape4 View Post
@florens, thanks for the review!
Finally, prices for dry cleaning: I do not think it's particularly out of line for Switzerland hotel standards, no?
I rarely stay in hotels in Switzerland so I wouldn't know. Could well be! Note that they say it takes 2-3 days for the dry cleaning.

The most annoying thing in the end is that I didn't get the 750 points Myway benefit now so I am definitely going to claim these.

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Old Apr 21, 19, 6:01 am
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Originally Posted by florens View Post
I rarely stay in hotels in Switzerland so I wouldn't know. Could well be! Note that they say it takes 2-3 days for the dry cleaning.

The most annoying thing in the end is that I didn't get the 750 points Myway benefit now so I am definitely going to claim these.
While I think their dry cleaning prices are fine, I think 2-3 days is not fine! Switzerland hotels normally charge a lot, but promise a turnaround of less than 24 hours.

I think you should claim charge back for breakfast cost since you did not get your points, rather than asking for the 750 points
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Old Apr 21, 19, 6:12 am
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Originally Posted by escape4 View Post
While I think their dry cleaning prices are fine, I think 2-3 days is not fine! Switzerland hotels normally charge a lot, but promise a turnaround of less than 24 hours.

I think you should claim charge back for breakfast cost since you did not get your points, rather than asking for the 750 points
I just sent an email to Hilton and am curious to see what they will say.
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Old Apr 21, 19, 8:44 am
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I got both a refund of the breakfast charge and 750 points were credited to my account. Very happy with this outcome indeed.
:D!, escape4 and bivinco like this.
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Old Apr 24, 19, 5:35 pm
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The Hilton near the airport has an :"Executive Floor" (6th fl.), they also have an Executive Lounge: breakfast in the morning, snacks mid afternoon, hot items 6:30 pm-8:30 pm. Diamonds get to stay on the Exec. floor.
Does they Limmatal have Exec. rooms?

Last edited by nrr; Apr 26, 19 at 1:18 am
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Old Apr 25, 19, 12:09 am
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Originally Posted by nrr View Post
The Hilton near the airport has an :"Executive Floor" (6th fl.), they also have an Executive Lounge: breakfast in the morning, snacks mid afternoon, hot items 6:30 pm-7:30 pm. Diamonds get to stay on the Exec. floor.
Does they Limmatal have Exec. rooms?
No, there are no Executive Rooms and no lounge.

The top floor rooms are referred to as Deluxe Rooms. AFAIK they are the same as regular King Rooms.
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Old Sep 5, 19, 6:10 am
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Hilton Garden Inn Zürich Limmattal

Hilton Garden Inn Zurich Limmattal

Map| 2 Reviews | 50% Recommended

Hilton Garden Inn Zurich Limmattal

Kreuzäckerstrasse 5 Spreitenbach, CH 8957

Hilton Garden Inn Zürich Limmattal (11 Photos)

Hilton Garden Inn Zurich Limmattal

We stayed a quick overnight in the new Hilton Garden Inn Zürich Limmattal to compare with the Hilton close to the airport or with other hotels we have stayed at in Zürich before.  The location of HGI might not be ideal for some travelers but it comes at a significant price discount relative to other hotels which might make it a decent choice for some people.  

Location

The location might be the biggest drawback but I think it is not as bad as it might appear to be at first glance if you know how to navigate the Swiss public transportation system which is easier for tourists to manage than in almost any other city of the world.  First off, travel from the airport to the hotel can be a bit cumbersome.  You need to take a train from the airport to Dietikon but depending on the time of day it’s not always a direct line and you might need to transfer either in the main station or in Hardbrücke.  From Dietikon you can easily walk to the bus parking bay “F” to catch bus 303 which runs roughly 4 times per hour with some exceptions, and more than 4 during rush hour. From there the Raiacker bus stop is 8 minutes away, and then you have a short 200 meter walk to the hotel.  The hotel is in a residential neighborhood with several apartment buildings and in fact the hotel looks like an apartment building too – you might almost not notice there is a hotel there as it’s quite low rather than a high-rise.  

IMG_6401.jpegIMG_6411.jpeg

The hotel is not so easily accessible from the airport, but once you are there the commute to the city can be comparable to lots of other city hotels because you can be in Zürich HB in about 30 minutes which is not so unusual, and in fact is a very similar commute to the city than if you stay at the Hilton near the airport.  I might not recommend either HGI or Hilton for a long stay requiring frequent trips to the city but if you are Hilton loyalist and want to earn Hilton points and night credits, then HGI will be a cheaper option than Hilton without making your commute worse.  Bus 303 to go back to Dietikon train station is also about 4 times per hour and trains from Dietikon to the main station more frequent than that.

Room

I booked a king room and this is the room I got. The receptionist told me proactively that they normally upgrade Diamonds to deluxe rooms but they were full that night. She told me the deluxe rooms are identical to the standard rooms except that they are on a high floor, accessible via a different elevator, and in more quiet area of the hotel.  They also have junior suites but I did not enquire if those are fair game for Diamond upgrades and anyway the HGI brand is normally excluded from Hilton’s upgrade program.  

This being a new hotel, the hardware looks quite nice. The bathroom was well done and it has a modern walk-in shower although I was surprised it’s not a rain shower. The bathroom amenities are better than you would normally expect in a HGI: it was Crabtree & Evelyn as is normally offered in Hiltons and DoubleTrees, instead of the cheaper variety of Neutrogena found in HGIs elsewhere in the world.  The bed was comfortable, there were convenient USB ports on both sides of the bed, and I liked the metal blinds outside the windows which you can control from the wall panel to completely block out any light from coming into the room early morning.  One weakness of this room is that soundproofing was not the best.  Given that the building is not high, we could easily hear people talking loud in the parking lot during the evening, and sound from the hallway was audible as well.  

IMG_6402.jpegIMG_6403.jpegIMG_6404.jpegIMG_6405.jpeg

Dining

Breakfast was free for Diamonds as expected and it is great that it starts as early as 6am which is suitable for people here on business (end time 10am).  The fruits were standard hotel fruits such as pineapples, melon, etc. and warm food was also relatively standard with tomatoes, mushrooms, bacon, scrambled eggs, and sausages.  As expected they had pastries, birchermüsli, and yogurt, but unfortunately no raw veggies to make a salad so my takeaway was that there is nothing wow in the buffet and breakfast at Hilton at the airport is clearly a notch better, but I would not say HGI’s breakfast is lower than expectations given the brand and the lower price tag too.  Besides the food, I can say the restaurant is a nice and pleasant environment; at least it was not crowded when we went there.  

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Overall

Overall this is a solid hotel which would be a great choice to earn Hilton stays especially for people who need to be in this suburb of Zürich.  Otherwise I would recommend spending more money and stay elsewhere to be more centrally located in the city but for people on a budget willing to have a longer commute you can get this hotel for less than 100 CHF per night and free breakfast as Diamond which can be expensive in Switzerland, so HGI is solid value for the money.

 

Hilton Garden Inn Zürich Limmattal

Would you like to write a review on the Hilton Garden Inn Zurich Limmattal?

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Old Dec 16, 19, 4:53 am
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I stayed here for one night last week. Everything has already been said here. What stood out was the friendliness of all staff.

I have been pre-upgraded into a Deluxe room. As said above, identical room structure. The plus is, that it is on top floor and that floor runs only half the length of the building. Given there are less room, the likelihood of less noise from the hallway is quite high. Maybe we were lucky, we had all the piece we wanted and needed! The real drawback was the temperature which I could not lower much by thermostat. It was way too warm but cooler in the hallway.

They arranged for a huge Christmas party downstairs the same night. However, this did not affect us except that we had to pass by to the only lift that goes up to floor 5. I had to find out that the bar is behind the restaurant and when I remember correctly there was no sign for the bar from the lobby. A friendly employee who arranged for the Christmas party told me when I asked. And inspire of sending me to the bar for a coffee he offered me a cup of coffee from the machine standing in front of the meeting rooms where the party was going to be. A very nice gesture.

I am not so much in love with HGI and find them rather monotonous and dull with the dark furniture. Also, breakfast is not that great in my view. I know that many FTers vote differently here.

I did not try the restaurant for dinner. We walked to "Vivagusto" instead. That is an Italian restaurant and pizzeria sitting right on the other side of the busy main road. The hotel is in a short distance from that road so it is near by and easy to find. it is run by an Albanian guy (many pizza places in Switzerland are, meanwhile) who is absolutely welcoming and friendly. I would go there again.

As escape4 already pointed out, going from Dietikon (train station) via bus 303 until Racker stop (4th stop from Dietikon train station) is easy. I would prefer then Hilton Zurich Airport anytime because it offers more (Executive Lounge, Sauna and better breakfast). However, the HGI is a lot cheaper and does the job.
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Old Nov 29, 20, 4:50 am
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Latest stay

Beginning of December 2020 I had my second stay here. Pre-upgraded to deluxe room on 5th floor. On arrival my preferred room was occupied but was substituted to King One Bedroom Suite on 4th floor (426) . I think the receptionist named it Junior Suite. Sorry, I forgot to take pictures. Nevertheless, two adjacent rooms consisting of a long enough hallway, a living room with a sofa and tv, and a sleeping room (corner room) with a king bed, desk with tv and refrigerator. With the door closed between sleeping and living room it was absolutely quiet. The bath room was of good size accessible from the hallway.

The bar was well populated seemingly with more locals. No genuine Swiss natives but more or less of balkan ethnicity which is very much in line with the major local area's population. Service was attentive. We opted for dining at Primagusto, run by a guy who does a reliably good job there. The hotel is located 5' walking at the main traffic road. So I missed the hotel restaurant experience one more time.

Breakfast was at a pre-selected time with pre-selected items. You have to deliver a sheet with all the information the night before to reception. Service staff was a bit occupied with themselves. Breakfast was ok.

So, I great upgrade, very welcoming reception staff, good bar experience and basically good breakfast with room for more attentive service. The new tram line coming from Zurich City and connecting with local train stops will run by the hotel directly. I suppose that there will be a tram stop nearby which will make coming to the hotel much more convenient.
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Old Dec 12, 20, 2:53 am
  #13  
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King One Bedroom Suite
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