HHonors Points Stolen Through Amazon.com
May 13, 2019, 7:10 pm
#46
Join Date: Feb 2018
Location: Flyover Country
Programs: Hilton Diamond, Free Range Airline Chicken
Posts: 202
Even Dunkin Donuts is subject to being hijacked! The fiends! 
https://www.vox.com/the-goods/2019/5...onuts-marriott
we hotel patrons aren’t the only ones being robbed. This article talks about the bigger picture, and gives a little insight into the market our stolen points are going to.
https://www.vox.com/the-goods/2019/5...onuts-marriott
we hotel patrons aren’t the only ones being robbed. This article talks about the bigger picture, and gives a little insight into the market our stolen points are going to.
May 15, 2019, 11:11 am
#49
Join Date: May 2009
Location: SAT
Programs: Marriott Titanium, Hilton and Wyndham Diamond, Hyatt Globalist, Delta Plat, United Silver, Hertz PC
Posts: 722
This happened to me last month. They got around 200K points. I got the same emails about my account being linked to Amazon, etc. I emailed the fraud department and the points have since been restored. Around an hour after this theft happened, I received a text from Marriott to verify a Bonvoy transaction. I assume they were looking to steal these points also. Luckily, Marriott was using two-factor authentication, so they didn't get those points. I'm not sure if my passwords were the same for both accounts. Why doesn't HH use two-factor also, especially when hundreds of thousands of points are involved?
May 15, 2019, 11:50 am
#50
Join Date: May 2005
Location: San Diego, CA
Programs: Hilton Lifetime Diamond, DL Diamond & 2M Miler, Marriott Titanium
Posts: 683
Resolved today with new HH number. Investigation started on 5/6. Will take another week for account history to be imported and three weeks to receive a new member card. Asked if there was any way to permanently prevent Amazon transactions in the future and was told it's not possible at this time. Sad that they're not willing to at least temporarily suspend the program until they find a security fix. And now they've introduced the same program with Lyft!
May 16, 2019, 1:11 pm
#51
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
FWIW: I was on the phone w/Hilton Customer Service a couple of days ago about an email I received. During the course of the conversation the rep mentioned that the Hilton-to-Amazon transfer program had been discontinued due to fraud issues.
May 30, 2019, 4:20 pm
#52
Join Date: Aug 2011
Location: Chicago
Posts: 231
This is a disaster program. My Hilton account was drained 300k points by a fraudster and used at Amazon. I contacted Hilton and the rep I talked to promised that I will get my points back. It has been 3 days since I called. Will call them back tomorrow if I don't hear anything from them.
May 30, 2019, 4:42 pm
#53
Join Date: Apr 2005
Posts: 522
It's still showing as an active program on HH's site....
Jun 7, 2019, 12:34 pm
#54
Join Date: Jun 2012
Location: Michigan
Programs: DL PM
Posts: 855
I fell victim to this on May 31, so it's still an ongoing problem. I called in immediately, and was told would hear something in 3 to 5 business days. That was a week ago and I haven't heard anything back. From those who have been through this, any updates on how long this takes?
Jun 9, 2019, 10:33 pm
#55
Join Date: Apr 2000
Location: Fort Myers, FL
Programs: Hilton Gold, SPG & IHG Plat, & every airline program that I can join
Posts: 2,279
Happened to me today, 299k points. Amazon said nothing in their end, Hilton was a three hour nightmare of their computers down, dropped calls and then finally a rep who sounded like it had never happened to anyone else but me, but said it would be 14 days or more for the fraud dept to investigate and gave me most of the email at Amazon my number was attached to and that I should deal with it, like I have the power to control someone else’s Amazon acct. She did say like above posters to link the new acct number to my Amazon acct so no one else could, but I see that will not be fool proof. Do I need to contact Amex with the eventual new number for deposits from my credit card? I am so livid. This happened to my Radisson acct last year and also had my entire Discover Bank balance transferred out by wire, and my MacBook never leaves the kitchen table!
Jun 10, 2019, 5:13 am
#56
Join Date: Jan 2000
Location: ATL - DL DM/3MM - HH Lifetime Diamond - Marriott Lifetime Plat
Posts: 3,117
“”This happened to my Radisson acct last year and also had my entire Discover Bank balance transferred out by wire, and my MacBook never leaves the kitchen table!””
So sorry this happened. I’m super overly cautious about my financial info. I have a laptop at home that I do Nothing but financial stuff on. I have never visited any other websites with that computer and never visit the banks sites from any of my other computers. Kinda crazy but You never what new stuff the bad guys will come up with.
So sorry this happened. I’m super overly cautious about my financial info. I have a laptop at home that I do Nothing but financial stuff on. I have never visited any other websites with that computer and never visit the banks sites from any of my other computers. Kinda crazy but You never what new stuff the bad guys will come up with.
Jun 11, 2019, 1:21 pm
#57
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,100
“”This happened to my Radisson acct last year and also had my entire Discover Bank balance transferred out by wire, and my MacBook never leaves the kitchen table!””
So sorry this happened. I’m super overly cautious about my financial info. I have a laptop at home that I do Nothing but financial stuff on. I have never visited any other websites with that computer and never visit the banks sites from any of my other computers. Kinda crazy but You never what new stuff the bad guys will come up with.
So sorry this happened. I’m super overly cautious about my financial info. I have a laptop at home that I do Nothing but financial stuff on. I have never visited any other websites with that computer and never visit the banks sites from any of my other computers. Kinda crazy but You never what new stuff the bad guys will come up with.
Not visiting any other sites with your computer won't prevent your accounts from being compromised if you use the same password everywhere and this is compromised online.
Jun 15, 2019, 2:57 pm
#58
Join Date: May 2005
Location: San Diego, CA
Programs: Hilton Lifetime Diamond, DL Diamond & 2M Miler, Marriott Titanium
Posts: 683
Amex will need to be contacted with the new HH account number for applicable cards. And FWIW the HH account history has not transferred from my old account number after a month. Not sure it ever will.
Jun 17, 2019, 7:30 am
#60
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,243