HHonors Points Stolen Through Amazon.com
Jul 19, 2019, 7:29 am
#76
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,243
This is immensely irritating that Hilton hasn't done anything and the longer this goes on the more suspicious I am that part of this has been from a hack of Hilton's systems, perhaps ongoing hack. Feels like we are getting our pockets picked methodically one by one. I know I am starting to get really paranoid about this as actually had a dream last night my Hilton points got stolen and I now check my account every morning even if I don't need to.
Jul 19, 2019, 8:57 pm
#79
Join Date: Mar 2011
Location: West Hartford, CT
Programs: Marriott Silver, HiltonHonors Silver
Posts: 26
It’s been several weeks since I spoke to Hilton about the Amazon problem and tonight I received this...
Thank you for contacting Hilton. Upon further account review, we have identified suspicious account activity.
Please be assured this activity does not have any bearing on the integrity of our systems. Thanks
Upon remediation, 0 Hilton Honors points have been returned to your Hilton Honors account, correctly bringing your current points balance to 710,837.
It is imperative that you now create a new password for your account. To ensure the utmost security for your Hilton Honors account, we recommend creating a unique password never before used for Hilton Honors or any other accounts. Repeat password use significantly increases the risk of accounts becoming compromised.
As an extra security measure, we recommend enrolling in Two-factor Authentication by logging into your account and editing contact method on your account profile. Should you need further assistance, please contact our Honors Department at 1-800-4HONORS.
You will receive a separate email with a hyperlink and instructions on creating a new password on the Hilton Honors website, www.hiltonhonors3.hilton.com. Please take a minute to confirm and update the information in your account.
Hilton takes information security very seriously. We have continued to take steps to enhance the security features of the Hilton Honors program.
Should you need further assistance relative to this matter, please email us at [email protected], or contact our Hilton Honors Customer Service Department at 1-800-548-8690 or http://hiltonhonors3.hilton.com/en/support/index.html.
Sincerely,
Fraud Agent HHFP - Diagnosis and Response Team (DART)
Interestingly I also received a separate email which I believe to be fraudulent that also has my name and said that the addition of a new email to my account was successful.
so frustrating!
Thank you for contacting Hilton. Upon further account review, we have identified suspicious account activity.
Please be assured this activity does not have any bearing on the integrity of our systems. Thanks
Upon remediation, 0 Hilton Honors points have been returned to your Hilton Honors account, correctly bringing your current points balance to 710,837.
It is imperative that you now create a new password for your account. To ensure the utmost security for your Hilton Honors account, we recommend creating a unique password never before used for Hilton Honors or any other accounts. Repeat password use significantly increases the risk of accounts becoming compromised.
As an extra security measure, we recommend enrolling in Two-factor Authentication by logging into your account and editing contact method on your account profile. Should you need further assistance, please contact our Honors Department at 1-800-4HONORS.
You will receive a separate email with a hyperlink and instructions on creating a new password on the Hilton Honors website, www.hiltonhonors3.hilton.com. Please take a minute to confirm and update the information in your account.
Hilton takes information security very seriously. We have continued to take steps to enhance the security features of the Hilton Honors program.
Should you need further assistance relative to this matter, please email us at [email protected], or contact our Hilton Honors Customer Service Department at 1-800-548-8690 or http://hiltonhonors3.hilton.com/en/support/index.html.
Sincerely,
Fraud Agent HHFP - Diagnosis and Response Team (DART)
Interestingly I also received a separate email which I believe to be fraudulent that also has my name and said that the addition of a new email to my account was successful.
so frustrating!
Jul 20, 2019, 8:28 am
#80
Join Date: Nov 2001
Location: Portland, Oregon
Programs: Hilton Platinum, Alaska MVP Gold
Posts: 2,363
So is this email real? This email returned zero points? Do I understand this right?
It’s been several weeks since I spoke to Hilton about the Amazon problem and tonight I received this...
Thank you for contacting Hilton. Upon further account review, we have identified suspicious account activity.
Please be assured this activity does not have any bearing on the integrity of our systems. Thanks
Upon remediation, 0 Hilton Honors points have been returned to your Hilton Honors account, correctly bringing your current points balance to 710,837.
It is imperative that you now create a new password for your account. To ensure the utmost security for your Hilton Honors account, we recommend creating a unique password never before used for Hilton Honors or any other accounts. Repeat password use significantly increases the risk of accounts becoming compromised.
As an extra security measure, we recommend enrolling in Two-factor Authentication by logging into your account and editing contact method on your account profile. Should you need further assistance, please contact our Honors Department at 1-800-4HONORS.
You will receive a separate email with a hyperlink and instructions on creating a new password on the Hilton Honors website, www.hiltonhonors3.hilton.com. Please take a minute to confirm and update the information in your account.
Hilton takes information security very seriously. We have continued to take steps to enhance the security features of the Hilton Honors program.
Should you need further assistance relative to this matter, please email us at [email protected], or contact our Hilton Honors Customer Service Department at 1-800-548-8690 or http://hiltonhonors3.hilton.com/en/support/index.html.
Sincerely,
Fraud Agent HHFP - Diagnosis and Response Team (DART)
Interestingly I also received a separate email which I believe to be fraudulent that also has my name and said that the addition of a new email to my account was successful.
so frustrating!
Thank you for contacting Hilton. Upon further account review, we have identified suspicious account activity.
Please be assured this activity does not have any bearing on the integrity of our systems. Thanks
Upon remediation, 0 Hilton Honors points have been returned to your Hilton Honors account, correctly bringing your current points balance to 710,837.
It is imperative that you now create a new password for your account. To ensure the utmost security for your Hilton Honors account, we recommend creating a unique password never before used for Hilton Honors or any other accounts. Repeat password use significantly increases the risk of accounts becoming compromised.
As an extra security measure, we recommend enrolling in Two-factor Authentication by logging into your account and editing contact method on your account profile. Should you need further assistance, please contact our Honors Department at 1-800-4HONORS.
You will receive a separate email with a hyperlink and instructions on creating a new password on the Hilton Honors website, www.hiltonhonors3.hilton.com. Please take a minute to confirm and update the information in your account.
Hilton takes information security very seriously. We have continued to take steps to enhance the security features of the Hilton Honors program.
Should you need further assistance relative to this matter, please email us at [email protected], or contact our Hilton Honors Customer Service Department at 1-800-548-8690 or http://hiltonhonors3.hilton.com/en/support/index.html.
Sincerely,
Fraud Agent HHFP - Diagnosis and Response Team (DART)
Interestingly I also received a separate email which I believe to be fraudulent that also has my name and said that the addition of a new email to my account was successful.
so frustrating!
Jul 20, 2019, 11:50 am
#81
Join Date: Jan 2011
Programs: AA
Posts: 28
It’s been several weeks since I spoke to Hilton about the Amazon problem and tonight I received this...
Thank you for contacting Hilton. Upon further account review, we have identified suspicious account activity.
Please be assured this activity does not have any bearing on the integrity of our systems. Thanks
Upon remediation, 0 Hilton Honors points have been returned to your Hilton Honors account, correctly bringing your current points balance to 710,837.
It is imperative that you now create a new password for your account. To ensure the utmost security for your Hilton Honors account, we recommend creating a unique password never before used for Hilton Honors or any other accounts. Repeat password use significantly increases the risk of accounts becoming compromised.
As an extra security measure, we recommend enrolling in Two-factor Authentication by logging into your account and editing contact method on your account profile. Should you need further assistance, please contact our Honors Department at 1-800-4HONORS.
You will receive a separate email with a hyperlink and instructions on creating a new password on the Hilton Honors website, www.hiltonhonors3.hilton.com. Please take a minute to confirm and update the information in your account.
Hilton takes information security very seriously. We have continued to take steps to enhance the security features of the Hilton Honors program.
Should you need further assistance relative to this matter, please email us at [email protected], or contact our Hilton Honors Customer Service Department at 1-800-548-8690 or http://hiltonhonors3.hilton.com/en/support/index.html.
Sincerely,
Fraud Agent HHFP - Diagnosis and Response Team (DART)
Interestingly I also received a separate email which I believe to be fraudulent that also has my name and said that the addition of a new email to my account was successful.
so frustrating!
Thank you for contacting Hilton. Upon further account review, we have identified suspicious account activity.
Please be assured this activity does not have any bearing on the integrity of our systems. Thanks
Upon remediation, 0 Hilton Honors points have been returned to your Hilton Honors account, correctly bringing your current points balance to 710,837.
It is imperative that you now create a new password for your account. To ensure the utmost security for your Hilton Honors account, we recommend creating a unique password never before used for Hilton Honors or any other accounts. Repeat password use significantly increases the risk of accounts becoming compromised.
As an extra security measure, we recommend enrolling in Two-factor Authentication by logging into your account and editing contact method on your account profile. Should you need further assistance, please contact our Honors Department at 1-800-4HONORS.
You will receive a separate email with a hyperlink and instructions on creating a new password on the Hilton Honors website, www.hiltonhonors3.hilton.com. Please take a minute to confirm and update the information in your account.
Hilton takes information security very seriously. We have continued to take steps to enhance the security features of the Hilton Honors program.
Should you need further assistance relative to this matter, please email us at [email protected], or contact our Hilton Honors Customer Service Department at 1-800-548-8690 or http://hiltonhonors3.hilton.com/en/support/index.html.
Sincerely,
Fraud Agent HHFP - Diagnosis and Response Team (DART)
Interestingly I also received a separate email which I believe to be fraudulent that also has my name and said that the addition of a new email to my account was successful.
so frustrating!
Jul 20, 2019, 1:04 pm
#82
Join Date: Mar 2011
Location: West Hartford, CT
Programs: Marriott Silver, HiltonHonors Silver
Posts: 26
My guess and it is only a guess is that there must have been some time of breach with Hilton. It seems all the accounts being targeted have a significant amount of points and how would someone know which accounts to target without access to totals?
Jul 21, 2019, 6:28 am
#85
Join Date: Jan 2000
Location: ATL - DL DM/3MM - HH Lifetime Diamond - Marriott Lifetime Plat
Posts: 3,117
I called on Friday and asked if there was a way to lock down my account, there isn’t. The agent told me that the Amazon scam is happening at a number of programs and that Hilton is working on adding a second level of security on the accounts.
Jul 21, 2019, 11:54 am
#86
Join Date: Nov 2001
Location: Portland, Oregon
Programs: Hilton Platinum, Alaska MVP Gold
Posts: 2,363
For Hilton to give the BS about the scam happening at a number of programs means the whole Amazon transfer process is deeply flawed and should be immediately shut down for good. Yet, Hilton doesn't do that, and instead leaves everything vulnerable. How much time have I wasted on this, how much time have all of you, and other customers?
The problem is Hilton and it's Amazon too - they BOTH designed a poor system.
The problem is Hilton and it's Amazon too - they BOTH designed a poor system.
Jul 21, 2019, 2:20 pm
#87
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
Thanks.
Jul 22, 2019, 7:00 am
#88
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,243
Jul 22, 2019, 4:30 pm
#90
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
Followup: I called Hilton Customer Service and asked about setting up 2FA on my account. They said it wasn't available at this time. So I can't help but wonder why Pjray55 received an email suggesting 2FA as an additional security measure and to call in if help was required. Right hand doesn't know what left hand is doing at Hilton?