Amending an Award Stay
Mar 16, 2019, 7:34 am
#1
Original Poster
Join Date: Jun 2012
Posts: 96
Amending an Award Stay
Is there any way to amend the dates which in my case shortening from 2 nights to 1 night without changing the room type or award rate? The HH Contact Centres and Hotel are no help as they kept referring me to one another as they have no access to amend it.
Started from HH Live Chat where they referred me to contact hotel directly which I did and hotel referred me to HH email. After contacting HH email, they referred me to HH Hotline and they referred me again to HH Diamond email. Once again, they can't do anything an refer me back to HH hotline.
Just for a night's amendment, i'm being referred around in circles and still NO ONE has the access to amend my dates. The hotel is Hilton Suhkumvit BKK.
Any advices?
Started from HH Live Chat where they referred me to contact hotel directly which I did and hotel referred me to HH email. After contacting HH email, they referred me to HH Hotline and they referred me again to HH Diamond email. Once again, they can't do anything an refer me back to HH hotline.
Just for a night's amendment, i'm being referred around in circles and still NO ONE has the access to amend my dates. The hotel is Hilton Suhkumvit BKK.
Any advices?
Mar 16, 2019, 8:55 am
#3
Original Poster
Join Date: Jun 2012
Posts: 96
I tried but the room type isn't available and the next room type award shot up to 58K per night. I booked standard room type at 20K per night last month.
Mar 23, 2019, 1:08 pm
#5
Join Date: Feb 2006
Programs: HH diamond
Posts: 2,646
Your best bet is to work with the hotel. Hilton reservations can only work with what they have. From their standpoint, the award you are looking for is no longer available.
Mar 23, 2019, 1:28 pm
#6
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,320
Is there any way to amend the dates which in my case shortening from 2 nights to 1 night without changing the room type or award rate? The HH Contact Centres and Hotel are no help as they kept referring me to one another as they have no access to amend it.
Started from HH Live Chat where they referred me to contact hotel directly which I did and hotel referred me to HH email. After contacting HH email, they referred me to HH Hotline and they referred me again to HH Diamond email. Once again, they can't do anything an refer me back to HH hotline.
Just for a night's amendment, i'm being referred around in circles and still NO ONE has the access to amend my dates. The hotel is Hilton Suhkumvit BKK.
Any advices?
Started from HH Live Chat where they referred me to contact hotel directly which I did and hotel referred me to HH email. After contacting HH email, they referred me to HH Hotline and they referred me again to HH Diamond email. Once again, they can't do anything an refer me back to HH hotline.
Just for a night's amendment, i'm being referred around in circles and still NO ONE has the access to amend my dates. The hotel is Hilton Suhkumvit BKK.
Any advices?
Mar 24, 2019, 12:27 am
#7
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
As aww3583 notes, a hotel can not make or modify a reservation using points. It must be done on the website or Central Reservations. But, the only way a modification can happen is if there is availability. In this case, there is no availability.
Now, someone at the hotel is responsible for controlling room availability. Typically, that's a Revenue Manager or Reservations Manager. If you call the hotel during normal business hours, you may be able to reach that person. Even if she or he agrees to open up availability, that person doesn't have the ability to change your reservation.
That's why you keep getting sent to different entities.
In order to get what you want, the first step is getting the hotel to agree to the change. No one at Hilton Corporate/Honors/Central Reservations has that authority. It has to be the hotel.
Now, someone at the hotel is responsible for controlling room availability. Typically, that's a Revenue Manager or Reservations Manager. If you call the hotel during normal business hours, you may be able to reach that person. Even if she or he agrees to open up availability, that person doesn't have the ability to change your reservation.
That's why you keep getting sent to different entities.
In order to get what you want, the first step is getting the hotel to agree to the change. No one at Hilton Corporate/Honors/Central Reservations has that authority. It has to be the hotel.
Mar 24, 2019, 12:39 am
#8
Join Date: Mar 2011
Location: Window Seat
Programs: National Executive, HHonors Gold, IHG Platinum, Hyatt Visitor
Posts: 2,495
As aww3583 notes, a hotel can not make or modify a reservation using points. It must be done on the website or Central Reservations. But, the only way a modification can happen is if there is availability. In this case, there is no availability.
Now, someone at the hotel is responsible for controlling room availability. Typically, that's a Revenue Manager or Reservations Manager. If you call the hotel during normal business hours, you may be able to reach that person. Even if she or he agrees to open up availability, that person doesn't have the ability to change your reservation.
That's why you keep getting sent to different entities.
In order to get what you want, the first step is getting the hotel to agree to the change. No one at Hilton Corporate/Honors/Central Reservations has that authority. It has to be the hotel.
Now, someone at the hotel is responsible for controlling room availability. Typically, that's a Revenue Manager or Reservations Manager. If you call the hotel during normal business hours, you may be able to reach that person. Even if she or he agrees to open up availability, that person doesn't have the ability to change your reservation.
That's why you keep getting sent to different entities.
In order to get what you want, the first step is getting the hotel to agree to the change. No one at Hilton Corporate/Honors/Central Reservations has that authority. It has to be the hotel.
Mar 24, 2019, 6:19 pm
#9
Join Date: Dec 2016
Posts: 246
Possible Work Arounds
I am guessing that you want to shorten your stay by checking in a day later than currently reserved. If not, and you want to cancel the second night, ask if they have an early departure fee. If so, ask how much it is, and if they will waive it.
If you want to check in a day later, things will be tricky if they are selling out. The best chance would be to call the hotel during their work day but before 0100hrs US Central Time. When you call, do not follow any voice prompt that mentions reservations. (Those will take you to a call center that probably can't help.) When you get through to the hotel operator or front desk, ask if they have an in-house reservations department. If you get through to them, explain what you are trying to do and ask them if they will let someone from the Diamond Desk make the change you want. If they agree, keep them on the line and call the Diamond Desk. Conference everyone together and the hotel can let the Diamond Desk rep cancel your current reservation without it going into the hotel's usual inventory control , and re-book it as a points stay.
The situation will take some wear and tear because the reservations agents (e.g. Diamond Desk reps) can't control the hotel's inventory, and the hotel can't make a points booking. So, what seems conceptually simple, is agony.
If you want to check in a day later, things will be tricky if they are selling out. The best chance would be to call the hotel during their work day but before 0100hrs US Central Time. When you call, do not follow any voice prompt that mentions reservations. (Those will take you to a call center that probably can't help.) When you get through to the hotel operator or front desk, ask if they have an in-house reservations department. If you get through to them, explain what you are trying to do and ask them if they will let someone from the Diamond Desk make the change you want. If they agree, keep them on the line and call the Diamond Desk. Conference everyone together and the hotel can let the Diamond Desk rep cancel your current reservation without it going into the hotel's usual inventory control , and re-book it as a points stay.
The situation will take some wear and tear because the reservations agents (e.g. Diamond Desk reps) can't control the hotel's inventory, and the hotel can't make a points booking. So, what seems conceptually simple, is agony.