Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Hilton | Hilton Honors
Reload this Page >

Virgin Hotels Las Vegas (formerly Hard Rock Las Vegas) {US-NV}

Virgin Hotels Las Vegas (formerly Hard Rock Las Vegas) {US-NV}

Old Feb 12, 2022, 7:57 am
  #76  
Hilton Contributor Badge
 
Join Date: Sep 2014
Location: Cumbria
Programs: BAEC GGL/CCR, Hilton Diamond, Starbucks Gold
Posts: 4,510
Originally Posted by DallasEsq
If I booked before the resort fee was instituted, do I just tell the front desk clerk at checkin that I'd like to have the fee waived or would it be automatic?
I have a pre-paid stay coming up next week, albeit it can still be cancelled for a refund. This was before booked before they announced the resort fee. I cannot see any grounds for them being able to charge this on my booking as this effectively means any hotel can just add an extra charge to any booking at any time. However, I am prepared for them to try to add it, and expect to have to ask for it to be removed.
The alternative is that I cancel and rebook for the Hilton which is only $30 more when factoring in both properties charging resort fees and tax.
DallasEsq likes this.
madfish is offline  
Old Feb 12, 2022, 7:21 pm
  #77  
 
Join Date: May 2005
Posts: 4,845
Originally Posted by DallasEsq
If I booked before the resort fee was instituted, do I just tell the front desk clerk at checkin that I'd like to have the fee waived or would it be automatic?
Anytime Ive had this happen, whether new resort, parking, or other fees, the property has always removed the charge. Your confirmation email will serve as proof of booking date.
DallasEsq likes this.
smmrfld is offline  
Old Feb 24, 2022, 12:45 pm
  #78  
Used to be MBS PremExec
 
Join Date: Sep 2000
Location: Saginaw, MI (MBS)
Programs: UA 1K 1.9MM, Marriott Titanium w/Lifetime Plat, Hilton LIfetime ♢, National Exec, Amex Plat
Posts: 5,722
I'm staying here very soon. Booked the lowest category (Chamber King) for $84 + $45. Even with the BS resort charge, still cheaper than anything else comparable during my days in town, which in itself is concerning.

For better or worse, this is my Lifetime Diamond stay. I have 999 nights, where I've been since fall. I could have done some random Hamptons as my 1,000 night, but based on my travels this year...This seemed better for my lifetime 'lock' because, basically, it isn't the Hampton Inn in Langhorne, PA or the Homewood in Dublin, OH. It at least has a little more fanfare and to-do about it than the roadside joints I'd have otherwise chosen.

...Not expecting much, and I'm guessing the confused look if I told the clerk this is a milestone stay. So, any recent Diamond upgrade experience? If not much, I'll probably just going to try the $20 trick to get a better room--sounds like the Ruby Tower is the way to go? Any advice or insider tips will be appreciated! ...I assume they have their own casino loyalty program? --Not a big gambler anymore, but might play a bit if they've got decent offers.

I'll report back in a few weeks after my stay for some updates.
chrisny2 likes this.
MBS MillionMiler is offline  
Old Feb 24, 2022, 3:57 pm
  #79  
Hilton Contributor Badge
 
Join Date: Jun 2008
Location: CONUS
Programs: HHonors, United, Delta
Posts: 827
Originally Posted by MBS MillionMiler
I'm staying here very soon...For better or worse, this is my Lifetime Diamond stay. I have 999 nights...Not expecting much, and I'm guessing the confused look if I told the clerk this is a milestone stay. So, any recent Diamond upgrade experience? If not much, I'll probably just going to try the $20 trick to get a better room--sounds like the Ruby Tower is the way to go? Any advice or insider tips will be appreciated!.

1. Congrats on the Lifetime Diamond!
2. This IS a really good hotel, and the staff is squared away. Many stayed on / returned from the Hard Rock and seemed to be of good cheer and knowledge. Hopefully that's held true for your visit!
3. See my review above as to what Diamond upgrades were for my stay... If that's important to you, I'd put notes in the reservation asking for a high floor suite. I don't think either is really the "better" wing but the Ruby is all suites, whereas the other is suites and rooms. Either way, if a pre-upgrade doesn't show up in the app, perhaps call a couple hours before check-in and ask what kind of room they have you in / did they get the upgrade request, etc.? Can't hurt to take multiple swings at bat so you don't have only the front desk ask-opportunity and that's it. I mean, I don't usually do that, but... have once or twice when I was angling for a room feature I needed. (aka, my wife wants a bathtub)
Friendly Traveling Deathmerchant is offline  
Old Mar 4, 2022, 8:31 am
  #80  
Used to be MBS PremExec
 
Join Date: Sep 2000
Location: Saginaw, MI (MBS)
Programs: UA 1K 1.9MM, Marriott Titanium w/Lifetime Plat, Hilton LIfetime ♢, National Exec, Amex Plat
Posts: 5,722
My 1,000th Night, My Lifetime Diamond Stay

Just left the lovely Virgin Las Vegas. I loved it. The room was fabulous, the staff was great, and the food was pretty good.

Arrived late-ish to an empty check-in line; because of this, I have no idea if there's a 'cheat' line for Diamonds--meant to look at other times but didn't. A very friendly gal, Summer, checked me in. I checked my reservation during my ride over from the airport, and the reservation still said "King Chamber", but Summer preempted any groveling or begging by outright saying, "Thanks for being a Diamond member, we've upgraded you to a suite". Okay then! Out went my scheming for a better room, didn't have to ask, didn't have to "$20 trick" it. Low-floor, with nothing higher available (unless I wanted a 'smaller room' [read: downgrade] according to Ms. Summer). Turns out it was to a corner suite, in the Ruby tower--I think a little bigger than what Friendly Traveling Deathmerchant showed above...It also had a foyer, which didn't seem part of the layout they showed:




That spilled into the living room:




I didn't get a pic of it, but basically two giant TVs, butted up back-to-back, separated the living room from the bedroom (no closed-off door, I'd call this a Jr Suite at most other places--and that's not a complaint, just what I'd compare it to).




To the left of the bed was the bathroom. HUGE. Bigger than hotel rooms I've had in NYC or Hong Kong. Extremely deep and long tub, huge walk-in shower, the amenities were nice (Red Feather branded), toilet in a separate, closed-door 'water closet'.




The bed was very, very, very comfy. Memory foam-ish that I just kind of sunk into as I laid down. As was noted previously, plugs, USB outlets, Qi chargers everywhere. Didn't get in that big ol' fancy tub, but I did wish the shower's water pressure was a bit stronger--but I guess most places have low-flow these days anyway. My one complaint was the lighting. I tried for a few days and couldn't figure out how to turn on/off just ONE of the room's other lights. No switches that I could find (that worked, some were labeled for things but despite a master's degree and lots of life points, it was beyond me); I had to unplug one of the nightstand lights because that damn thing wouldn't turn off no matter what I did. There were buttons on the TV for the lighting, but again, nothing for the specific lights in the room--the 'master on/off' buttons were all over the suite. Clunky and over-complicated would be my choice of words to describe the lighting. Unremarkable view, parking lots, but the skyline of the strip off in the very far distance, then again, I never opened the curtains again after my initial arrival. I wanted a high floor to avoid any noise--but even on the 4th floor, it was very quiet, Summer said the low floor could be an issue in the main tower, but not to worry about it in the Ruby Tower, and she was right.

The Ruby Tower does have its own check-in area (I guess, there was always someone behind the counter there, day or night)...It's quite large, with a check-in desk, seating, a work area and a concierge desk (I never saw a concierge sitting there, but mostly came and went early AM/back to the room after 8PM). Was convenient at check-out to just tell them I was leaving, not having to stop at the front desk. I would guess that if one booked a Ruby Tower room that they'd proceed there for check-in.

Diamond $15 credit per person towards breakfast (or other meals), so a $30/day credit. No buffet (fine by me); everything made-to-order. That pretty much covered one breakfast at "The Kitchen" with coffee and OJ thrown in. Food was actually really good. Service was super friendly, and because I was there weekdays (for work) and went to eat around 7AM, there was never more than a dozen others in the restaurant at any time I was there. I really enjoyed the eggs benedict...Had it 3 of my 4 mornings.

Nothing special for my 1,000th, Lifetime Diamond-clinching stay. But that's okay. The upgrade was nice, the room, food and service was spectacular...I had nothing to complain about. Would definitely repeat. However, I know I was there 'mid-week', but wow--not a lot of action around there. I hope they're selling rooms, because the casino was deserted when I returned to the hotel nightly (usually around 8PM-9:30PM, so a time you'd think there'd be action). I don't play much, but had hoped for maybe a Texas Hold 'Em table game (not a poker room game, but like Ultimate TX Hold 'Em), but they literally had 3 BJ tables, one craps table and one roulette wheel going--with hardly anyone at any of these tables. You certainly didn't have to wait to play a machine, if that's your thing. Comps seemed very tight from a cash-back perspective--but I didn't play very much either.

My weekday stay's rate averaged $80-something/night plus the $45 BS fee. An amazing value, all things considered! But further concerning, checking for 2 weeks from now, this place is THE cheapest base rate of all Hilton-family properties in Vegas. $72++ average/night on weekdays starting March 21st. Even the crappy Tropicana (Doubletree) is close to $100++; which I don't think bodes well for the property. Hopefully they find some traction as life gets back to normal-ish (whatever that even means anymore).

Definitely would repeat, and am wishing and hoping for great things from this place. I like it because it's off-strip, it's quiet, rooms are super nice and the staff was wonderful. Easy in and out of the property itself. Never waited more than 4-5 mins for an Uber, including leaving for the airport at 5:30AM.
chrisny2, dlaue, DallasEsq and 1 others like this.
MBS MillionMiler is offline  
Old Jul 10, 2022, 2:01 pm
  #81  
 
Join Date: Dec 2011
Posts: 302
Anyone stayed here? Virgin Hotel Las Vegas.

https://virginhotelslv.com/resort-la...virgin-hotels/

I currently have it booked for 35,000 points. (En route from O.C. to Salt Lake City.)
hotscot is offline  
Old Jul 10, 2022, 2:09 pm
  #82  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 17,834
Hi,

Some reports here

https://www.flyertalk.com/forum/hilt...lection-6.html

Regards

TBS
The _Banking_Scot is online now  
Old Nov 13, 2022, 10:50 am
  #83  
Original Member
 
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,620
Just completed a one-night stay. First time at this property. Drove into self-park on Harmon and checked in at Gold/Diamond line at Ruby check-in (wasn't my intention).

Was also upgraded from base room (460 sqft) to Ruby tower (700 sqft) as Diamond. The $15/$30 F&B credit valid for Kitchen Commons, in-room service, juice bar, coffee shop, and some of the bars. Not valid at other restaurants such as Nobu, Olives etc.

Bathroom separated from rest of the room via glass doors so if you have kids there is a curtain divider.
ORDnHKG likes this.
seawolf is offline  
Old Dec 21, 2022, 9:09 am
  #84  
FlyerTalk Evangelist
 
Join Date: Jun 2002
Location: ORD, HKG
Programs: UA*G, AA Emerald, HHonors Diamond, Hyatt globalist
Posts: 10,241
At Virgin LV currently, the only upgrade offer to me is from non strip view to strip view room at canyon tower, ask about Ruby tower and she said it is out of order ? Not sure if it is because extremely low occupancy around Christmas so they only put everyone in canyon tower, but Ruby tower rooms are clearly available for sale.

She was training a new hire and from her conversation, she specifically said even though it showed on the computer I am eligible to a corner room upgrade as a diamond, they would only offer as a upgrade charge, she told me it would be $60 upgrade charge to a 2 rooms suite with separate walk in shower and tub in canyon tower. I took that offer since I doubt I will be back again since it is so far off strip.

Living room is big but barely any furniture, it could use a L shape sofa and a coffee table. Keurig machine with multiple pods available is a big plus but no outlet at all by the wet bar and the only outlet in the living room is by the window.

Also no bathrobe or slippers, also no separate empty fridge but just a full minibar are unappealing for a suite. I feel like this is comparable to low end suites on the strip like what you will see for suites in Excalibur / NYNY / Luxor / Flamingo, and under Hilton should be Tapestry rather than Curio.









seawolf, Sisosig and LSEGallipot like this.

Last edited by ORDnHKG; Dec 21, 2022 at 9:16 am
ORDnHKG is offline  
Old Jan 10, 2023, 8:46 am
  #85  
 
Join Date: Apr 2011
Posts: 231
Originally Posted by eponymous_coward
The hotel deposit did not trigger the 14x Hilton bonus on the Aspire card or the resort credit (had to use the AMEX website to chat with a rep about that, I may have to follow up if the rest of the folio doesn't trigger either).

...

All told, it's... fine for what I paid, given that I burned a $250 Aspire resort credit, split the bill with my AMEX Green to use the $50 Hilton/Curio AMEX offer, and the current Hilton triple points offer meant I netted something like ~28k points on it.
Did the hilton resort credit post for it? and for the rest of the folio and/or for the deposit? Thanks

Looking to use resort credit there in a week and a half and also hoping it satisfies a Hilton spend Amex offer...

Also, did you book the room through hilton.com site or through the stay.virginhotels.com? I see lower rates at stay.virginhotels.com and am thinking to try the rate guarantee (never used that before)

Edit:
Update -> Hilton agent took over 30 minutes on hold to check the rate and then said terms didn't match. Then afterwards figured out "how to book it that rate on their end", so got it booked but wouldn't do the BRG.
Also, received a 1 night room rate deposit charge and after posting Amex did apply the resort credit automatically so it looks like that works now. Not really sure how resort credits will work overall as my year resets during the stay so hopefully I can split half the charge at beginning and half at end.

Last edited by B3nder; Jan 18, 2023 at 7:51 am
B3nder is offline  
Old Apr 1, 2023, 1:26 pm
  #86  
 
Join Date: Nov 2013
Posts: 55
Anyone know the typical furniture setup for a 2 Queen Chamber room? Have a reward stay booked here in November for the F1 race and there will be 3 of us. Wondering if there's a couch or something to sleep on, in addition to the beds? Because of the race I doubt my Diamond status gets me any sort of upgrade, so just trying to make the best of the room we have.
freppa87 likes this.
jazz12pg is offline  
Old Apr 1, 2023, 4:24 pm
  #87  
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,055
It's interesting to see the Virgin Hotels site pricing is so much cheaper than Hilton - I've just been looking at a 4 day stay in Oct and they're USD829.95 for 4 days incl tax and resort fee vs USD970.76 on the Hilton site with both being the same room and refundable rates.

Anybody know if Hilton offer BRG against the Amex travel booking site? They're significantly cheaper than even the Virgin Hotels site.
sbiddle is online now  
Old Apr 4, 2023, 6:09 pm
  #88  
 
Join Date: Dec 2011
Posts: 302
Horrible place. AC doesn't work.
hotscot is offline  
Old Apr 16, 2023, 9:25 am
  #89  
 
Join Date: Apr 2011
Posts: 231
Originally Posted by B3nder
Did the hilton resort credit post for it? and for the rest of the folio and/or for the deposit? Thanks

Looking to use resort credit there in a week and a half and also hoping it satisfies a Hilton spend Amex offer...

Also, did you book the room through hilton.com site or through the stay.virginhotels.com? I see lower rates at stay.virginhotels.com and am thinking to try the rate guarantee (never used that before)
.
Updates from my stay 5 night stay at end of january:
1) booked base 2Q, asked about upgrade at check in and was moved to Ruby 2Q. I did tip $20 at check in (stupid vegas practice, but has seemed worth the couple times I've done it).
2) first room had minor stuff broken like the reading lights by the bed and the minibar was broken/in heater mode (the counter was hot). Not that I'd use the minibar but that was weird. The room had a sewage smell and part of the carpet corner was turned up, I assume it had been wet and was to be dried. I went down and requested a new room, said it smelled.
Second room was OK. One of the two TV's didn't work but I didn't need them. They had the two remotes in the room programmed to work with the bedroom tv, no remote programmed to work with the living room tv.
3) Ended up using 3 resort credits. My resort credit reset during stay, I had them pre-charge for the first $250. And the other person staying in the room had their credit reset the same day as me, they also pre-charged $250.
However, the day before checkout the hotel did an unnecessary and unexplained partial refund of ~$70 to CC..... Thankfully, Amex didn't reverse the statement credit from the refund posting. So at checkout I charged ~$310 to finish to clear out the bill.
4) Their FB credit options were not great but could have been worse. Basically a "coffee shop" or a "juice bar" by the gym, or a smoky buffet restaurant (didn't try that one). Best options I found was a lettuce free greek salad thing which was packaged where the bottle drinks were and fruit or packaged items from the juice bar. I tried quad espresso once but it was expensive af and tasted like ..... In violation of Hilton FB terms, they also do not apply FB credit to gratuity or to sales tax. So be aware. The after-stay survey got this nonsense indicated. Decide if the overpriced crap is worth the $3-$6/day and use up the whole credit before sales tax if you decide it is.

I thought the ice cream place in the lobby was decent, I went there 4 or 5 times to finish up my 2nd $250 resort credit.
Final stay costs the 5 nights, including the Ice cream and the overcharges where they didn't apply FB credits came out to ~$760 (I figured out the FB credit stuff before the last day and planned accordingly). Received $600 statement credit on my amex (using 2 years' resort benefit) because there was an amex offer for $100 back after $500 spend at hilton hotels in las vegas and nevada, other person received $250 statement credit on their amex from their resort credit.

There was a Virgin hotels lamb shaped stress ball on the nightstand, you can take as keepsake, I got a fresh one that was still wrapped from the housekeeping for myself.

Originally Posted by sbiddle
It's interesting to see the Virgin Hotels site pricing is so much cheaper than Hilton - I've just been looking at a 4 day stay in Oct and they're USD829.95 for 4 days incl tax and resort fee vs USD970.76 on the Hilton site with both being the same room and refundable rates.

Anybody know if Hilton offer BRG against the Amex travel booking site? They're significantly cheaper than even the Virgin Hotels site.
It took them over 30 minutes but then they "found" the rate code over the phone to book through hilton for my trip and said no BRG because they found the way to book it even though it was not able to be booked normal way by them and wouldn't show on hilton site. That was vs Virgin website though, not amex.
B3nder is offline  
Old Jul 3, 2023, 5:14 am
  #90  
 
Join Date: May 2014
Posts: 550
Does anyone know the difference in booking with Hilton where I've got Diamond or booking direct with Virgin Hotels and their 'The Know' membership?
mediamonkey is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.