Status Match Help

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Old Jan 29, 19, 6:25 am
  #1  
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Join Date: Jan 2017
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Status Match Help

I applied for a status match here to be matched to the diamond level from my Marriot Platinum: https://statusmatch.hiltonhonors.com/

It's been over 10 days and no word back from Hilton. I called Hilton and they made me re-submit again.

Does anybody have a phone number that can connect me with an agent that can see my submission? Every time I call they say there's nothing they can do and I just have to wait even though it's been over 2 weeks. The lady yesterday I called had me re-submit on that form.

I have a stay coming up and would like Diamond status for the free breakfast.

Thanks!
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Old Jan 29, 19, 11:26 am
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Join Date: Nov 2018
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This is not the news you wanted. However I have been waiting since early December for my match. Several phonecalls emails and resubmission later and still no joy.

I have given up! The ironic thing is that I would have qualified to diamond already by now since the first submission.

there is no confirmation they have received your request. The customer service is incompetent they only keep asking you to resubmit the information.

they have been caught up with so much IT problems. Last year's point have only just been updated.

If any hilton staffers read this you need to do better.
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Old Jan 29, 19, 11:31 am
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Join Date: Jan 2012
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I got a reply for the status match today. There is hope...
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Old Jan 29, 19, 12:46 pm
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Originally Posted by remymartin View Post
I got a reply for the status match today. There is hope...
Was this your first match or have you done another recently?
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Old Jan 29, 19, 5:58 pm
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Originally Posted by remymartin View Post
I got a reply for the status match today. There is hope...
From what email? How long did you have to wait? I have an upcoming stay next week and would like Diamond Status.

Any way you can gift me gold? haha I have Amazon gift cards
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Old Jan 30, 19, 5:35 am
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Originally Posted by ExpatSomchai View Post
Was this your first match or have you done another recently?
This was my second match since 2015.

Originally Posted by petomoo View Post
From what email? How long did you have to wait? I have an upcoming stay next week and would like Diamond Status.

Any way you can gift me gold? haha I have Amazon gift cards
About 3 biz days for the initial reply. The email address was [email protected]

I donít believe Iím eligible to gift anything until I requalify for next year. Sorry!
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Old Jan 30, 19, 10:14 am
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Originally Posted by remymartin View Post


This was my second match since 2015.



About 3 biz days for the initial reply. The email address was [email protected]

I donít believe Iím eligible to gift anything until I requalify for next year. Sorry!
Thanks,
I just emailed that number.
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Old Feb 5, 19, 10:41 am
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Join Date: Feb 2019
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Anyone recently match from Marriott Rewards? They keep asking for additional information, none of which appears to be available on website or app. Nothing appears to have my full name on it, along with my current status, and recent activity. Any suggestions on where to look online? I haven't had a physical MR card in years.

Thanks,

Mike
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Old Feb 5, 19, 10:55 pm
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Yeah, sorry @MPReston but I'm in an endless loop...

1) Submit Marriott stuff
2) Get e-mail saying, "not good enough", reply to this e-mail
3) Reply to e-mail with more stuff
4) Get e-mail saying, "please go to this web page if you want a status match"

It's hopeless. I've basically given up.
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Old Feb 6, 19, 9:00 am
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Requested match Friday or Saturday via Hilton match link.
uploaded docs.
match came through this morning.
perfect timing as Iíll have 4 one nighters this week.
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Old Feb 8, 19, 12:53 am
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Join Date: Feb 2015
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Originally Posted by stallion114 View Post
Requested match Friday or Saturday via Hilton match link.
uploaded docs.
match came through this morning.
perfect timing as Iíll have 4 one nighters this week.
is it ur first status match?
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Old Feb 8, 19, 7:03 pm
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Join Date: May 2006
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For threadwatchers: I've had experience in which the HHonors CSR could see my new status before I could.
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Old Feb 8, 19, 8:43 pm
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Join Date: Jan 2010
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Originally Posted by kt85 View Post
is it ur first status match?
no I did a diamond match a few years ago but that one was a straight match with no stay requirements.
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Old Feb 10, 19, 6:54 pm
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I gave up.

Checked into the Hilton and explained how horrible it was to try to get matched.

Told the front desk lady the only reason I wanted Diamond status was for the free breakfast ($20/person at this hotel) and she gave it to me.
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Old Feb 11, 19, 7:33 am
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Join Date: May 2010
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I requested a status match from IHG Spire to Hilton Diamond in early January and received it within a few business days.
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