Compensation letter
the hotel have bounced our booking to another hotel what sort of email i should write for compensation
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the hotel have bounced our booking to another hotel what sort of email i should write for compensation
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Walked - Compensation
If you're a Diamond Member, call the Diamond desk and tell them about it.
Diamond members and any others can send an email to [email protected]. Keep it short, factual and low key. Walking guests is one of the very few topics on which Hilton has a checklist-style protocol they accept hotels to follow. They should: Relocate you to a similar hotel (not necessarily a Hilton-brand) and they should prepay the room for you. They should pay any out of pocket expenses - uber, taxi, etc. Within a day of being walked the hotel's General Manager (or his/her delegate) should contact you with an apology. If you are walked for the first night of a multi-night stay, you should be upgraded to the best room available for the balance of your stay. If it's a single night stay, the hotel should guarantee an upgrade to their best available room on a return visit. If you are a Diamond member, you should be paid $200 in cash. (There is some ambiguity in the check list over whether this extends to gold members as well.) You can ask for further compensation along the lines of a certificate for a free night or say 30,000 points Depending on the inclination of the person who deals with your complaint, they may or may not agree. |
What exactly do you mean by "bounced"? The information provided by retiredfromhilton is applicable if you are relocated (aka walked) to a different hotel upon arrival.
Although rarer, sometimes a hotel will contact a guest fare in advance to notify them that their reservation has been moved to a different hotel. Honestly, that what I first through of when I read the term "bounce". This situation happens for a variety of reasons, including overbooking, maintenance/renovation which requires closing a block of rooms, or the de-flagging (changing the brand) of a hotel. |
Yes, they have moved the booking to another hotel.. i need to write a letter to them asking compensation for not respecting my booking which was booked well in advance
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Way more info needed. Where was the original hotel, new hotel and why would be a good start.
Hampton Inn in ANC proactively moved me to the Embassy once, I said thank you. No comp needed in my case as I stayed in a better hotel very close, so some context in your case would be helpful. |
Originally Posted by retiredfromhilton
(Post 30691447)
If you are a Diamond member, you should be paid $200 in cash. (There is some ambiguity in the check list over whether this extends to gold members as well.)
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Detail
Originally Posted by smmrfld
(Post 30695537)
This is no longer correct, IME. Payment is now via AMEX gift card shortly after the stay; the change was made because many properties didn’t have enough available cash. |
Originally Posted by retiredfromhilton
(Post 30701568)
The protocol continues to call for cash.
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Originally Posted by joeanth
(Post 30693526)
Yes, they have moved the booking to another hotel.. i need to write a letter to them asking compensation for not respecting my booking which was booked well in advance
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