Safe to cancel award stays?
Jul 10, 2019, 10:57 pm
#48
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
Jul 11, 2019, 5:53 am
#49
Join Date: Aug 2018
Location: Atlanta
Posts: 443
I canceled an award stay on Monday. When I did not see the points back in the account 3 hours later, I called the diamond desk. A ticket was opened and my points were back in the account when I woke up Tuesday-
the agent told me that if cancelling award stays, call to do so. It is only those cancelling themselves (on app or online) that are having issues getting points back immediately.
the agent told me that if cancelling award stays, call to do so. It is only those cancelling themselves (on app or online) that are having issues getting points back immediately.
Jul 11, 2019, 9:49 pm
#50
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,530
I escalated the situation on twitter. A ticket was opened and a couple of hours later the points were back in my account.
I don‘t understand why this is not working automatically.
I don‘t understand why this is not working automatically.
Jul 13, 2019, 11:56 am
#52
FlyerTalk Evangelist
Join Date: May 2008
Location: San Francisco
Programs: GM on VX, UA, AA, HA, AS, SY; Budget Fastbreak
Posts: 27,603
Points are back but I had not checked since Tuesday or Wednesday
lesson somewhat learned - I will make sure about the dates etc before I book a Points stay. The “5 nights for 4” points promo is very very useful when I need 5 nights and I definitely want to take advantage of this offer!!
lesson somewhat learned - I will make sure about the dates etc before I book a Points stay. The “5 nights for 4” points promo is very very useful when I need 5 nights and I definitely want to take advantage of this offer!!