Tier Tracker updates taking forever?
Jan 17, 2019, 7:59 am
#16
Join Date: Feb 2013
Location: HK
Programs: BA SIlver, Virgin Silver, Hilton Diamond, Marriott Platinum Elite
Posts: 145
It's really grim. My status showed on the 1st as requalified for Diamond for 2019. When you call up the agents state, nope you haven't requalified.
Painful.
Painful.
Jan 17, 2019, 11:07 am
#17
Join Date: Jan 2017
Programs: HH - Gold, BA - Blue
Posts: 188
It's already 16 January and Hilton is telling us to hand tight whilst their incompetent IT team takes their sweet time to do the reset whilst all other hotel programmes have undertaken this within the same day on the 1st January 2019.
This is rather unacceptable from Hilton's end and with zero communication, its adds to the overall frustration.
This is rather unacceptable from Hilton's end and with zero communication, its adds to the overall frustration.
Jan 18, 2019, 7:47 am
#18
Join Date: Jun 2016
Location: Nashville, TN
Programs: 2018: Delta Diamond Medallion, Hilton Honors Diamond
Posts: 104
I have 2 stays between Jan 1-11 that have yet to post and the 40K bonus from 60 nights in 2018 (achieved in Nov) that have yet to post....don’t typically watch so closely, but it’s keeping me from booking a points stay.....ridiculous
Jan 18, 2019, 8:19 am
#19
Join Date: Dec 2009
Location: MID
Programs: Delta Skymiles Lifetime Silver, Delta MM, Lifetime Marriott Plat, Lifetime Hilton Honors Diamond
Posts: 366
Can anyone with an IT/CS background hypothesize as to what might possibly be so difficult about this kind of thing so that maybe I can have some sympathy? To a layperson like myself who has taken a couple CS classes this seems like something that would be built in with a couple lines of code, but clearly I must be wrong...
Jan 18, 2019, 8:21 am
#20
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Jan 18, 2019, 11:13 am
#21
Original Poster
Join Date: Jun 2013
Location: FSD
Programs: AA CK, DL SM, UA PS, HH Diamond, Bonvoy Titanium , Hyatt Globalist, Global Entry, CLEAR
Posts: 457
I can't do that effectively if I don't know where I stand. It looks like I will re-qualify via points somewhere in Q1, but I have no idea when because I have no idea where I am via the tracker. When I called the diamond desk they couldn't help.
One size doesn't always fit all.
Jan 18, 2019, 4:59 pm
#23
Join Date: Apr 2018
Location: On the road
Programs: HHonors Diamond
Posts: 8
This is the response I received today...
Thank you for your inquiry regarding your tier status progress. We appreciate you taking the time to contact us.
I would love to be of assistance regarding your request; However, we are having our annual status calculation period as of this moment. I highly suggest to reach out to us after the Annual Re-qualification process from April 2, 2019 onwards. I sincerely apologize for any inconvenience this may pose.
Thank you for your inquiry regarding your tier status progress. We appreciate you taking the time to contact us.
I would love to be of assistance regarding your request; However, we are having our annual status calculation period as of this moment. I highly suggest to reach out to us after the Annual Re-qualification process from April 2, 2019 onwards. I sincerely apologize for any inconvenience this may pose.
Jan 18, 2019, 7:07 pm
#24
Join Date: Nov 2003
Location: JFK/LGA
Programs: AA EXP/5 MM, BA Blue Bayou, HH LT Diamond
Posts: 5,827
So, I plan my business travel as well as my personal travel out about 90 days in advance and once I hit Diamond on Hilton I begin working on other loyalty programs.
I can't do that effectively if I don't know where I stand. It looks like I will re-qualify via points somewhere in Q1, but I have no idea when because I have no idea where I am via the tracker. When I called the diamond desk they couldn't help.
One size doesn't always fit all.
I can't do that effectively if I don't know where I stand. It looks like I will re-qualify via points somewhere in Q1, but I have no idea when because I have no idea where I am via the tracker. When I called the diamond desk they couldn't help.
One size doesn't always fit all.
Jan 18, 2019, 11:54 pm
#25
Original Poster
Join Date: Jun 2013
Location: FSD
Programs: AA CK, DL SM, UA PS, HH Diamond, Bonvoy Titanium , Hyatt Globalist, Global Entry, CLEAR
Posts: 457
Jan 20, 2019, 9:00 am
#28
Suspended
Join Date: Aug 2010
Location: Vancouver
Programs: CX DM, SQ TPP, QF GO LIFE, OZ*G LIFE, Marriott TIT LIFE, WOH GLOBALIST LIFE, HH DM, BA GO LIFE
Posts: 598
What annoys me the most about this tracker is that Hilton Honors has failed to update its member on the delay as we have been hanging on tight with their incompetence.
Hilton Honors Team, time for you to shape up and get your act together on this matter.
Hilton Honors Team, time for you to shape up and get your act together on this matter.
Jan 20, 2019, 9:35 am
#29
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Ok, so we have been coming at this like it is a mistake or incompetence, but here is another angle...
The meter shows two things: progress to date and qualification levels. What if the issue is not that they cannot account for the progress to date, but rather that they are going to be changing the qualification levels? That would give a reason not to show the meter.
With the new Marriott rollout and their top tier at 100 nights, is this really that far-fetched (as unsubstantiated theories go)?
The meter shows two things: progress to date and qualification levels. What if the issue is not that they cannot account for the progress to date, but rather that they are going to be changing the qualification levels? That would give a reason not to show the meter.
With the new Marriott rollout and their top tier at 100 nights, is this really that far-fetched (as unsubstantiated theories go)?
Jan 20, 2019, 6:57 pm
#30
Join Date: Feb 2015
Posts: 210
Ok, so we have been coming at this like it is a mistake or incompetence, but here is another angle...
The meter shows two things: progress to date and qualification levels. What if the issue is not that they cannot account for the progress to date, but rather that they are going to be changing the qualification levels? That would give a reason not to show the meter.
With the new Marriott rollout and their top tier at 100 nights, is this really that far-fetched (as unsubstantiated theories go)?
The meter shows two things: progress to date and qualification levels. What if the issue is not that they cannot account for the progress to date, but rather that they are going to be changing the qualification levels? That would give a reason not to show the meter.
With the new Marriott rollout and their top tier at 100 nights, is this really that far-fetched (as unsubstantiated theories go)?