Hotel removed my personal stuff before I check out!
Dec 30, 2018, 9:54 am
#1
Original Poster
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Hotel removed my personal stuff before I check out!
This morning I had one of the most unpleasant experiences for a long time in a Hampton Inn hotel. I went out at around 10 am, and requested a late check out at 1 PM. When I came back at 11:30 AM, I surprisingly found that my room door was open, and all my personal stuff were already removed! I’m currently discussing with the front desk for a solution, but will it help if I also call the Diamond desk? What kind of compensation should I ask for?
Thanks!
Thanks!
Dec 30, 2018, 10:17 am
#2
Join Date: Jul 2002
Posts: 3,642
"What kind of compensation should I ask for? "
Lordy....
Only you can determine if, and if so how, you were impacted. You say you asked for late checkout.. was it granted? In any event, even if it was a misunderstanding, you should give them the opportunity for service recovery before you start trolling for how to maximize your opportunity to squeeze them.
Lordy....
Only you can determine if, and if so how, you were impacted. You say you asked for late checkout.. was it granted? In any event, even if it was a misunderstanding, you should give them the opportunity for service recovery before you start trolling for how to maximize your opportunity to squeeze them.
Dec 30, 2018, 10:21 am
#3
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Yes, the late check out was granted by the front desk during the breakfast time, before I left the hotel.
Dec 30, 2018, 10:27 am
#4
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Dec 30, 2018, 10:39 am
#5
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Is anything missing or damaged? If not, there is no compensation due. Perhaps a small customer service gesture.
Dec 30, 2018, 10:40 am
#6
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When is "official" check out time here: 11 AM or Noon?
If official check out time is Noon and they emptied your room at 11:30 AM, then this isn't even about your late check out request but it is about emptying your room before the advertised check out time.
Clearly front desk did not communicate with housekeeping your late check out request. In a small Hampton Inn, it isn't that hard to communicate but evidently it was hard for this location for some reason. In the future you may want to find housekeeping on your floor and advise them yourself of your late check out. I know you shouldn't have to do this, but at the same time, do you want the hotel doing something like this again?
If official check out time is Noon and they emptied your room at 11:30 AM, then this isn't even about your late check out request but it is about emptying your room before the advertised check out time.
Clearly front desk did not communicate with housekeeping your late check out request. In a small Hampton Inn, it isn't that hard to communicate but evidently it was hard for this location for some reason. In the future you may want to find housekeeping on your floor and advise them yourself of your late check out. I know you shouldn't have to do this, but at the same time, do you want the hotel doing something like this again?
Dec 30, 2018, 11:43 am
#7
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I had this happen to me at a Crowne Plaza once. Turned out that the housekeeper assigned to my room didn't realize I was a two-night guest, assuming that I had left all my stuff behind and vacated the room for good. So, it turned out that she had packed up all of my stuff and left it in the housekeeper's office downstairs.
The hotel staff were horrified, completely sympathizing with my shock at opening the door to a vacant room. I was later sent a large bag of chocolates, along with a bottle of wine. I believe there were also some points involved. I did not ask them to give me any sort of compensation.
The hotel staff were horrified, completely sympathizing with my shock at opening the door to a vacant room. I was later sent a large bag of chocolates, along with a bottle of wine. I believe there were also some points involved. I did not ask them to give me any sort of compensation.
Dec 30, 2018, 12:28 pm
#8
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If no damage is done, a simple I am sorry should be good enough ..... It sounds like an honest mistake was made ...... just my humble opinion .....
Dec 30, 2018, 12:32 pm
#9
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Dec 30, 2018, 2:06 pm
#12
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I'm going against the trend here.
It's totally not acceptable for the property to pull a guest's belonging out of a room before scheduled check-out. I wouldn't so much be concerned with compensation, but an acknowledgment by management that a serious error was made.
It's totally not acceptable for the property to pull a guest's belonging out of a room before scheduled check-out. I wouldn't so much be concerned with compensation, but an acknowledgment by management that a serious error was made.
Dec 30, 2018, 2:10 pm
#13
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You're not going against the trend at all. I think almost everyone here believes an apology is appropriate.
Dec 30, 2018, 2:11 pm
#14
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That why OP was asked when normal checkout time is, 11 or 12. Could make a difference as they returned at 11:30.
Dec 30, 2018, 2:35 pm
#15
formerly known as s2kdriver80
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It's one thing if everything was already packed and in suitcases/bags, and they just wheeled them out. If they shoved stuff into his bags and did all of the clumsy packing themselves, I would be pissed.