B3nder

Exactly. How high should the "bar" of payment be for services not received? What if OP had instead checked in at 1am for a 1 night stay and their stuff was all messed with, packed up, and moved out 10 hours later, before their agreed upon checkout time and when OP was not present? You think the hotel is due a full night's rate when it was not delivered? If not, then why would a multiday stay make it any more acceptable?

It's all about perspective. Yes people will make mistakes and it's acceptable and expected. You can't eliminate all human error. Correcting and paying for those mistakes are part of the cost of doing business and should be factored in to how rigorous the business is on spending to implement procedures to keep the number of mistakes at an acceptable level. The customer should not be the one paying for the mistakes.

rickg523

Reading this entire thread in one go, I come to two conclusions.
Never expect a lot of sympathy when making a service complaint on an FT brand forum. Most readers of these fora are fairly invested in the brand and have a tendency to defend the brand (this
​​​dynamic pertains across most if not all FT fora)
More interesting, per post #7 , stay in Crowne Plaza instead of Hampton Inn.

craz

Are you forgetting that Hampton has its Satisfaction Guarantee, if you arent happy let us know and we will take care of you. Now true a person might say finding someones else single hair on the carpet grosses them out hoping to get the night comped. I wouldnt be a happy camper if a hotel employee went into my room packed up my stuff and cleared me out of said room when I had a late checkout, especially if my things were simply dumped into my bag.

I wouldnt be as mad if I already packed everything up and basically all they did was remove said bag (although theres no reason to have done so), thats as long as whatever I was planning to do in the room upon my return can still be done in another room eg take a shower. But if Im denied another room to do as I planned upon returning then a comped night is in order. If some items were thrown away then the hotel should replace them

I believe the bar is different for each person and depends on what took place., eg it wouldnt bother me 1 bit if an employee opened my door as I was fully dressed sitting and working at the desk, it shouldnt happen but Id inform the FD and move on, to a single woman its probably not so simple, yea she should have dead bolted the door, but that doesnt take away from the fact that the employee entered w/o knocking and waiting to see if theres a response, which had they they wouldnt have opened the door

joe_miami

It's particularly funny given that this is the same site that has one or more 100-page threads discussing pre-departure beverages not being served.

Last month, people here were beating up on a guy who complained that his room's bed was dirty when he checked in at 1:00 am. Crazy.

Weatherboy

This happened to me. Housekeeping threw out (or kept) all of my stuff while I was out in the middle of a day in the middle of a stay. Worse, the hotel re-sold my room and I became left without a room due to an oversale. So I was walked as a Diamond to another hotel in town!!

Long story short, I got cash from the hotel, a check from Hilton, my whole trip comp'd, and a boatload of HHonors points.

craigthemif

I am often still in the room working with a DND sign out and that has NEVER stopped housekeeping from knocking or entering the room the morning of checkout. At good hotels it only happens once, at bad hotels I have to shoo them away repeatedly...

mapleg

Hmmm...most of my hotel stays these days are in Asia and they never, ever come in when that sign is on the door.

Zelucifer

I haven't forgotten the guarantee, but a number of the early comments were "forget it".

chavala

ikwia

Yeah, I agree.

And what's with this idea that someone might just leave ALL of their stuff in their room and check out and leave, and that's why housekeeping packed up their stuff? Forgetting some stuff -- MAYBE even a closet of clothes -- ok, sure, I can see how that might happen. But I can't fathom anyone leaving without their suitcase, laptop bag, etc.

ikwia

So this hotel's policy is to discard items left behind, as opposed to turning them in to lost and found? That sounds like a problem in and of itself.

chavala

arcticflier

GoodFastOrCheap

turtlemichael

On FT it seems to get higher when they are not personally involved.