Hotel removed my personal stuff before I check out!
Dec 30, 2018, 8:16 pm
#31
Join Date: Nov 2015
Programs: DL, Marriott & IHG Platty; HH Diamonte
Posts: 861
Part of the problem is that many in the USA do not care to take the time to pursue something if it requires anything out of the ordinary, especially if it requires extra effort. Clearly this isn't ubiquitous, but it is becoming an ever more pervasive problem in my experience. For someone raised to always go the extra mile to help someone, it does tend to grate on me though.Simple solution for the maid: call the front desk and confirm that the person is supposed to be checked out...in the long run, certainly easier than packing all the stuff up and lugging it to the housekeeping room.
Dec 30, 2018, 8:48 pm
#32
Suspended
Join Date: Nov 1999
Posts: 24,153
Even if the front desk didn't communicate the late checkout to housekeeping, it's still the hotel's fault. Moreover, the standard seems to be that housekeeping allows about a half hour beyond checkout time before making assumptions. If housekeeping sees someone's stuff in the room, the hotel should do a lot to ascertain whether the room accupants have indeed abandoned their belongings in the room before doing anything. After all, if it's someone who is missing checkout time by a lot, the hotel's recourse is to charge rack rate for the additional night, on the credit card which was already preauthorized, so it's not like the hotel is making out badly in such circumstances.
As others have said the OP at a max can ask for the room to be comped as per the Hampton Guarantee, or many times I ask that the amount of pts needed for a free night there be added to my acct, especially if someone else is paying for the room, otherwise I end without being compensated. If it was super cheap rate and it takes a boat load of points for a free night hotels lately arent willing to ante up the pts or the full amount, so Ive come back when Im paying OK next time here on my dime the hotel covers it
Now if Im a reg guest there and my things were all packed away by me then Id probably not press too hard for anything except say I was hoping to shower up then to be given a clean room to do so
Dec 30, 2018, 9:52 pm
#33
Join Date: Nov 2005
Location: on the path to perdition
Programs: Delta, United
Posts: 4,785
I once came back to my room to find the door open. Not happy. Nothing was missing. Closed the door an went to get some ice but then could not open the door with my key card. Went to the front desk, the guy said my reservation ended that day which was wrong. He tried to fix things but could not. He apologized, got my card to work, and asked me to talk to the mgr in the AM. In the morning I got things cleared up which also resulted in a comped night.
As for the OP's situation. Obviously a communication breakdown. I too would mad about housekeeping packing my stuff up. I would not be asking for compensation. However, in addition to an apology I would be expecting the hotel to make a gesture of good will. What that gesture would be could anything. It really does not matter what the gesture is, other than one be made.
As for the OP's situation. Obviously a communication breakdown. I too would mad about housekeeping packing my stuff up. I would not be asking for compensation. However, in addition to an apology I would be expecting the hotel to make a gesture of good will. What that gesture would be could anything. It really does not matter what the gesture is, other than one be made.
Dec 30, 2018, 10:25 pm
#34
Join Date: Sep 2012
Location: SEA
Programs: AS MVPG & BoardRoom
Posts: 289
Part of the problem is that many in the USA do not care to take the time to pursue something if it requires anything out of the ordinary, especially if it requires extra effort. Clearly this isn't ubiquitous, but it is becoming an ever more pervasive problem in my experience. For someone raised to always go the extra mile to help someone, it does tend to grate on me though.Simple solution for the maid: call the front desk and confirm that the person is supposed to be checked out...in the long run, certainly easier than packing all the stuff up and lugging it to the housekeeping room.
OP, so they moved your belongings. Big deal. Simple misunderstanding. Nobody was injured. Move on.
Dec 31, 2018, 2:22 am
#35
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
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Free night minimum using Hampton guarantee...
Dec 31, 2018, 3:51 am
#36
Join Date: Jun 2013
Programs: Delta DDM 720, SPG Unobtainium, CC Adamantium, can I keep bragging now?
Posts: 306
This seems weird to me. Like.. if they're sort of pushing a guest out of a room, with their stuff all over a room, and the guest isn't there... wouldn't Step #1 be to call them? "Dear sir, it is past check out time but you have not vacated your room." and then the situation would be immediately resolved.
Dec 31, 2018, 5:09 am
#37
Join Date: Nov 2011
Location: NYC
Programs: HH Diamond, Hyatt Globalist, Marriott Bonvoy Gold
Posts: 694
I would have a huge problem with someone touching and packing up my belongings. I'm not saying that that the OP should request comp lifetime stays, but I don't think this incident should just be chalked up to a "shrug" .
Talk to management. If you aren't satisfied, Diamond Desk.
Please report back to let us know what happened.
Talk to management. If you aren't satisfied, Diamond Desk.
Please report back to let us know what happened.
Dec 31, 2018, 7:07 am
#38
Join Date: Apr 2002
Location: Atlanta Metro
Programs: DL , AC, BA, Hhonors Diamond, IH Platinum, Bonvoy Gold, Hyatt Discoverist
Posts: 2,354
This seems weird to me. Like.. if they're sort of pushing a guest out of a room, with their stuff all over a room, and the guest isn't there... wouldn't Step #1 be to call them? "Dear sir, it is past check out time but you have not vacated your room." and then the situation would be immediately resolved.
Along these lines, I was staying at Extended Stay Americas for a while several years ago. They were constantly calling the room to confirm your checkout. One property called me two times the night before checkout, and two times the next morning. At that point I just chewed them out good--it wasn't even checkout time!
Dec 31, 2018, 8:38 am
#40
Join Date: Apr 2015
Location: Southern California
Programs: AA EXPlat, 2.4MM; HHonors Diamond
Posts: 580
Interesting, most Americans I read about seem to cry victim and extreme mental anguish & suffering over the smallest of things and won’t quit their tantrums until they are pacified with people being fired, senior management dropping prostate and begging forgiveness (all on twitter or facebook) and, ofcourse, some type of payout.
OP, so they moved your belongings. Big deal. Simple misunderstanding. Nobody was injured. Move on.
Dec 31, 2018, 10:46 am
#41
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
I would have a huge problem with someone touching and packing up my belongings. I'm not saying that that the OP should request comp lifetime stays, but I don't think this incident should just be chalked up to a "shrug" .
Talk to management. If you aren't satisfied, Diamond Desk.
Please report back to let us know what happened.
Talk to management. If you aren't satisfied, Diamond Desk.
Please report back to let us know what happened.
Dec 31, 2018, 10:49 am
#42
Join Date: Jun 2015
Posts: 343
It boggles my mind how high some people believe the bar should be for compensation.
Dec 31, 2018, 11:00 am
#43
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,820
This is exactly why I put the do not disturb sign/light on whenever I leave the room in the AM if I have not checked out.
Dec 31, 2018, 11:06 am
#44
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I wish the OP would clarify whether there was a do not disturb sign on the door when the incident happened.
Dec 31, 2018, 11:11 am
#45
Join Date: Feb 2005
Location: JNU
Programs: HH D, AS MM/MVPG for life/AL, Awesome Wipes VIP Club, NEXUS, Hertz 5-Star Gold
Posts: 2,893
Interesting, most Americans I read about seem to cry victim and extreme mental anguish & suffering over the smallest of things and won’t quit their tantrums until they are pacified with people being fired, senior management dropping prostate and begging forgiveness (all on twitter or facebook) and, ofcourse, some type of payout.
Now THAT is something I'd like to see LOL.