Has anyone received night/stay credit for an award booking SINCE Oct 31?
Dec 4, 2018, 9:38 pm
#32
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,192
I was able to call Hilton Diamond Desk today, give them the details, and they were able to go through the systems and get me credit. It did take a while, but it happened.
Dec 4, 2018, 11:15 pm
#34
Join Date: Aug 2002
Location: NYC
Programs: AA EP, HH Diamond, Admirals Club, Global Entry
Posts: 417
IT Update Oct 30-31, 2018
Please PM her about your situation and let us know her feedback. You are welcome to mention my reference...
PS: Can you also send her the link of this thread? Since many reported similar issues here, she might be able to expedite the update.
Last edited by Tintin; Dec 4, 2018 at 11:23 pm
Dec 5, 2018, 4:45 am
#35
Join Date: Oct 2009
Posts: 153
Lauren is official FlyerTalk Ambassador of Hilton Honors program. Her user name is HonorsRepresentative (click here to send her a PM). She is quick to respond and she can resolve these issues for us. You may have seen her posts in this forum. Her following post may be relevant for this thread.
IT Update Oct 30-31, 2018
Please PM her about your situation and let us know her feedback. You are welcome to mention my reference...
PS: Can you also send her the link of this thread? Since many reported similar issues here, she might be able to expedite the update.
IT Update Oct 30-31, 2018
Please PM her about your situation and let us know her feedback. You are welcome to mention my reference...
PS: Can you also send her the link of this thread? Since many reported similar issues here, she might be able to expedite the update.
Dec 5, 2018, 4:46 am
#36
Join Date: Oct 2009
Posts: 153
i called and they said they were aware of the issue but didn’t give me credit for anything. They said it would happen soon. The woman was very nice on the phone.
Dec 5, 2018, 10:09 am
#37
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,156
One night of one stay was an award. Unfortunately I don't know what my night count was before that stay to know if if credited the night or not.
Dec 5, 2018, 5:51 pm
#38
Join Date: Jul 2009
Programs: DL PM, HH Diamond, Marriott Plat, AA, WP
Posts: 840
I've called twice and the rep said they can fix it, can I be put on hold? I say yes, and then both times I was put on hold and then disconnected a few minutes later. Both times! So I submitted a complaint online, and received an email back saying they are aware that award stays are listed in activity but not posting to change the in-progress meter, and that they expected it will be fixed. I gave up then and expect to circle back at the end of the month, or in the new year. Back when I called, I was on the cusp of Gold, so the rep did advance me to Gold, at least that was something.
Dec 6, 2018, 2:33 pm
#39
Join Date: Dec 2010
Location: MRS/QXB
Programs: FB Platinum, M&M FT, HHonors Diamond
Posts: 103
Missing 1 award stay & 2 nights which should have got me to 40 nights milestone bonus... After several emails and lousy answers from Hilton Honors, I shall just wait... At least, I'm not the only one encountering this problem ;-)
Dec 7, 2018, 2:14 am
#42
Join Date: Nov 2016
Posts: 184
I had a points stay which didn't count. I finally got the myway bonus points added after numerous emails and chats, but the nights stayed credit is still missing.
Every time I ask I just get a standard "we didn't read anything you just wrote but here's a canned reply asking you to wait 48 hours and thank you and if you have any other questions please do ask so that we can completely ignore those too"
Every time I ask I just get a standard "we didn't read anything you just wrote but here's a canned reply asking you to wait 48 hours and thank you and if you have any other questions please do ask so that we can completely ignore those too"
Dec 7, 2018, 3:58 pm
#43
Join Date: Oct 2009
Posts: 153
I PM’d her and she responded that she would look into it - she was very nice on the email - it was great to feel like I was talking to someone who cared!! Thanks for the info! No update from her yet, will keep the thread informed.
Dec 12, 2018, 8:39 am
#45
Join Date: Oct 2009
Posts: 153
I am still missing three reward nights and stays. I PM’d Lauren about a week ago and she said she would look into it, I will email her again later this week. With these three nights I will make diamond and a bonus point level, so really hoping they get this fixed soon.