Has anyone received night/stay credit for an award booking SINCE Oct 31?
Dec 3, 2018, 2:09 pm
#17
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,379
It's check out when the points and stay/night credits are allocated to your account so checking out on Jan 01 will count towards your 2019 status.
Dec 3, 2018, 3:42 pm
#18
Join Date: Apr 2015
Location: Southern California
Programs: AA EXPlat, 2.4MM; HHonors Diamond
Posts: 580
Dec 3, 2018, 4:17 pm
#19
Join Date: Jan 2016
Programs: NH Dia/SFlyer, JL Crystal/JGC, MB Plat, WoHyatt Glob, IHG Dia Amb, HHonors Dia
Posts: 281
Same here. Award stay at DT without incidentals end of October: no credit. Award stay at Hilton mid of November with incidentals: points and credit received. I had a chat on that topic with a HiltonHonors rep 2 days ago. Was promised that this will be fixed in 5 days. Let’s see.
Dec 3, 2018, 9:58 pm
#20
Join Date: Mar 2010
Posts: 1,324
In the past it would count for 2018. So it probably will count for 2018 unless its a points stay with no incidentals then it will not post at all. Hopefully point stays will get fixed soon.
Dec 3, 2018, 10:08 pm
#21
Join Date: Apr 2015
Location: Southern California
Programs: AA EXPlat, 2.4MM; HHonors Diamond
Posts: 580
Paid stay. Now I'm uncertain. Anybody know for sure if this one-night Dec. 31 stay will count for 2018? It would be my 60th night, earning a 40,000 point bonus.
Dec 4, 2018, 5:52 am
#22
Join Date: Oct 2009
Posts: 153
I am also missing 4 stays using reward points. One on November 1, one November 18, November 22 and November 28. I have been one stay away from diamond this whole time and it is making me nervous. When I emailed Hilton I got no response. Is there a better way to deal with this issue. I saw on the website it says stays may take up to two weeks to post, so I was going to wait until tomorrow to call someone as that will be two weeks from three of those stays. I just need the night credit to retain diamond. I did not have any incidental charges.
Dec 4, 2018, 6:20 am
#23
Join Date: Aug 2002
Location: NYC
Programs: AA EP, HH Diamond, Admirals Club, Global Entry
Posts: 417
I had a 5 nights award booking during the Thanksgiving holidays Nov 21 to 26 at DoubleTree Amsterdam Centraal. No incidentals. Have not yet received both Night and My Way credits. Also I had a paid stay in Hampton Inn San Diego for 5 nights Oct 28 to Nov 2. I received the points and nights credit for this stay. But I have not yet received the 10,000 points Milestone Bonus for hitting 50 nights during this stay.
I PMed Lauren last week. She said they are aware of these issues and working to fix them.
I PMed Lauren last week. She said they are aware of these issues and working to fix them.
Dec 4, 2018, 6:35 am
#24
Join Date: Oct 2009
Posts: 153
I had a 5 nights award booking during the Thanksgiving holidays Nov 21 to 26 at DoubleTree Amsterdam Centraal. No incidentals. Have not yet received both Night and My Way credits. Also I had a paid stay in Hampton Inn San Diego for 5 nights Oct 28 to Nov 2. I received the points and nights credit for this stay. But I have not yet received the 10,000 points Milestone Bonus for hitting 50 nights during this stay.
I PMed Lauren last week. She said they are aware of these issues and working to fix them.
I PMed Lauren last week. She said they are aware of these issues and working to fix them.
Dec 4, 2018, 6:58 am
#26
Join Date: Mar 2010
Posts: 1,324
Hopefully not but it seems it could take weeks or maybe a couple of months for them to resolve this issue.
Dec 4, 2018, 7:04 am
#27
Join Date: Mar 2010
Posts: 1,324
I am also missing 4 stays using reward points. One on November 1, one November 18, November 22 and November 28. I have been one stay away from diamond this whole time and it is making me nervous. When I emailed Hilton I got no response. Is there a better way to deal with this issue. I saw on the website it says stays may take up to two weeks to post, so I was going to wait until tomorrow to call someone as that will be two weeks from three of those stays. I just need the night credit to retain diamond. I did not have any incidental charges.
Dec 4, 2018, 8:47 am
#28
Join Date: Oct 2009
Posts: 153
Got a generic email back from my inquiry on these reward nights not being counted - it did not answer anything. I then called the diamond desk and got a really nice woman who was very friendly and stated that no reward nights since October 31st have been counted in my account. She says they are well aware of the issue and the latest update they received was that it should be fixed by the week of November 26th - if course it is now December 4th, and there were no new updates to the staff there about the problem. But at least I feel better that they are aware and working on it. She was able to see I have 4 stays and nights not counted in my tally for the year.
Dec 4, 2018, 10:02 am
#30
Join Date: Oct 2009
Posts: 153
