No award refund after a month - how to escalate?
Nov 30, 2018, 7:08 am
#1
Original Poster
Join Date: Dec 2009
Programs: BA Gold Guest List, Concorde Room Card, Hilton Diamond
Posts: 728
No award refund after a month - how to escalate?
Hi,
I have an simple award stay that I booked and refunded on the same day.
This was during the IT upgrade a month ago. The points were never refunded.
I have now had a case open with customer relations for nearly a month, but still not refund. They just keep telling me to wait.
This is obviously disappointing.
Is there a good way to escalate this?
I have an simple award stay that I booked and refunded on the same day.
This was during the IT upgrade a month ago. The points were never refunded.
I have now had a case open with customer relations for nearly a month, but still not refund. They just keep telling me to wait.
This is obviously disappointing.
Is there a good way to escalate this?
Nov 30, 2018, 8:40 am
#3
Join Date: Sep 2002
Location: NOVA
Programs: IHG Rewards Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 4,612
I have a similar question... How long does it normally take to get points back? I cancelled a reservation 5 days ago and was told it would take up to 48 hours, now today they told me it could take up to 30 days.
I know I cancelled once before and it took about an hour before the points were back. That was a hotel in the US my current one was a hotel in Europe.
I know I cancelled once before and it took about an hour before the points were back. That was a hotel in the US my current one was a hotel in Europe.