Received a personal text message from a DoubleTree about my upcoming stay!
Nov 28, 2018, 10:46 pm
#31
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
Stumbled upon this on the Global Privacy Statement on the Hilton website. So, those of us that don't want to be bothered should tell the Front Desk or use "STOP" to block future texts. Although I firmly believe this should be opt in, this is better than nothing.
Choices - Marketing Communications
To opt out of text messages, tell the hotel front desk that you do not want to receive text messages from the hotel or reply “STOP” to the message you received.
Source: https://hiltonhonors3.hilton.com/en/policy/global-privacy-statement/index.html#Choices
To opt out of text messages, tell the hotel front desk that you do not want to receive text messages from the hotel or reply “STOP” to the message you received.
Source: https://hiltonhonors3.hilton.com/en/policy/global-privacy-statement/index.html#Choices
Last edited by writerguyfl; Nov 28, 2018 at 10:48 pm Reason: Indenting fuction still doesn't work on the "new" software.
Nov 28, 2018, 10:50 pm
#32
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,419
Get texts often. When I reply I’ve never gotten a human reply. Makes a text pointless.
Nov 29, 2018, 4:21 am
#33
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,040
Stumbled upon this on the Global Privacy Statement on the Hilton website. So, those of us that don't want to be bothered should tell the Front Desk or use "STOP" to block future texts. Although I firmly believe this should be opt in, this is better than nothing.
Choices - Marketing Communications
To opt out of text messages, tell the hotel front desk that you do not want to receive text messages from the hotel or reply “STOP” to the message you received.
Source: https://hiltonhonors3.hilton.com/en/policy/global-privacy-statement/index.html#Choices
To opt out of text messages, tell the hotel front desk that you do not want to receive text messages from the hotel or reply “STOP” to the message you received.
Source: https://hiltonhonors3.hilton.com/en/policy/global-privacy-statement/index.html#Choices
Nov 29, 2018, 8:33 am
#34
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
I'm going to disagree...mostly because the last text I got from a hotel after I checked in was basically a marketing message for their restaurant. I view any text from a hotel as marketing. But, I definitively understand your point-of-view.
Nov 29, 2018, 8:36 am
#35
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,554
I don't want texts.
I'm happy to have them alert me or send me offers in the app.
I don't mind emails, although I rarely read them.
I definitely don't want them phoning my mobile.
Seems simple to set up, a way to make sure none of your guests feel like you've crossed a privacy line, and a good way to move more traffic through the app, which is what they want anyway.
Nov 29, 2018, 1:34 pm
#36
Join Date: May 2018
Location: SW Florida
Programs: HH Diamond, BW Diamond, Bonvoy, Choice, IHG
Posts: 227
I got one of these after I checked into the Hilton Lake Buena Vista back in May. They checked in to see if the room was acceptable after we checked in. They sent another text the next day to see how our stay was going. Each time the text was signed with a person's name so I knew it wasn't a marketing text. I found the messages thoughtful and not bothersome at all.
Nov 29, 2018, 2:00 pm
#37
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,391
I got one of these after I checked into the Hilton Lake Buena Vista back in May. They checked in to see if the room was acceptable after we checked in. They sent another text the next day to see how our stay was going. Each time the text was signed with a person's name so I knew it wasn't a marketing text. I found the messages thoughtful and not bothersome at all.
I thought it was quite thoughtful and potentially helpful.
Nov 29, 2018, 4:14 pm
#38
Join Date: Jul 2009
Programs: DL PM, HH Diamond, Marriott Plat, AA, WP
Posts: 840
I got one of these after I checked into the Hilton Lake Buena Vista back in May. They checked in to see if the room was acceptable after we checked in. They sent another text the next day to see how our stay was going. Each time the text was signed with a person's name so I knew it wasn't a marketing text. I found the messages thoughtful and not bothersome at all.