Unfortunately confirmation of the status means nothing. I received confirmation of continued Diamond status in April, based on my 2017 stays. Following the disasterous transfer of data during the upgrade I discovered that my status had been changed to Gold when I checked in 24th Dec. Since then I have been told that I was Gold from August until I requalified as Diamond at the end of the year, therefore 2018 does not count towards Lifetime Diamond. Even worse is that in April 2016 I did not retain Diamond automatically due to some stays which posted incorrectly at the end of December 2015 and missing stay reports that had not been actioned, however as the app and website stop showing progress mid-December, I was not aware. It was quickly fixed following an email exchange. Now I am told that because I was Gold for 3 days in 2016, that year also does not qualify towards Lifetime Diamond.

I have been been advised that I should ask for an exception once I believe that I have qualified for Lifetime Diamond which could be in 4 years, but as it stands I need to qualify for another 6 years. I now have very little trust in Hilton, especially as stays continue to be incorrectly posted with great regularity (at least six stays since December 2018).

I do love the Hilton brand, since most of my stays are Middle East and Europe. Is it worth staying with Hilton and all this mess, or are there good opportunities to match status to othe groups?

As an IT consultant involved in many software implementations, upgrades, data conversions, etc. for multiple States and major U.S. cities, the utter incompetence of this is stunning. Absolutely stunning.

My counter for 2019 tells me since the 3rd of January that I should hang tight while they update the rest of the meter. I find this quite unusual. Anyone else in the same boat?

Thx