IT Update Oct 30-31, 2018

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Dec 24, 2018, 10:26 pm

#556

ashkale

Suspended

Join Date: Jul 2012

Location: Here

Programs: HHonors Diamond, AA EXP

Posts: 1,496

I have had some success finally with the escalation team as pointed kindly by hugolover up thread. But am still.missing two nights and downgrade to gold.

Dec 25, 2018, 1:33 am

#557

VG3RMJC2

Join Date: Dec 2015

Posts: 59

Quote:

Originally Posted by runarbg

I have still not received my stay and 5 nights for an award stay in New York November 1!! I have written the Diamond Desk about 15 times. They never read my questions, just reply that award stays doesn't give points. I have told in every email that I'm NOT asking for points.
I have also contacted the chat and talked to Lauren. But nothing happens. I need the 5 nights for my milestone bonus and also lifetime Diamond!
What I wonder is if I don't get it before January, how can I see if I get it next year? I find no place to see how many nights I have for the previous year?

Take screenshots of your account status and yearly activity, the support teams have the ability to look back and tell you the information you need which you don't see.

Dec 25, 2018, 10:23 am

#558

Points Scrounger

FlyerTalk Evangelist

Join Date: Aug 2001

Location: RSW

Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium

Posts: 14,185

Deleted by author

Last edited by Points Scrounger; Dec 27, 2018 at 10:38 am

Dec 26, 2018, 2:16 am

#559

felizdenovo

Join Date: Jun 2017

Location: Tbilisi, Georgia

Programs: HH Diamond, A3 Gold (*G)

Posts: 48

Downgraded back to Gold this morning.This is getting ridiculous.

Dec 26, 2018, 3:19 am

#560

mrandmrsvoyage

Join Date: Jan 2017

Programs: HH Diamond, IHG Spire elite, Qatar Privilege Club Gold, Hyatt Explorer, Nordic Choice Gold

Posts: 20

Same here, downgraded to gold, apparently done today or yesterday. This is frustrating really!

Dec 26, 2018, 8:05 am

#561

Miesque

Join Date: Feb 2013

Programs: Hilton Diamond

Posts: 4,252

I just filled out them missing stay online form for my one night reward stay at the Seelbach on the first day of November since its approaching two months and end of the year and I would like credit for the stay and my 1,000 Diamond points

Dec 26, 2018, 9:43 pm

#562

fjacobs

Join Date: Feb 2017

Location: JNB

Programs: HH Diamond, Marriott Silver

Posts: 24

Quote:

Originally Posted by fjacobs

Stay and points both updated at midnight successfully, looks like if the system works how they want it to then its incredibly quick, hopefully they can sort out all issues soon.

I got another 1 night stay check-in tomorrow, if on Thursday everything posts fine, then I guess my account is happy with the new update.

At midnight my points and stay updated, I was also on a Fast Track to gold promotion and my status has updated as well.. So far so good, again if it all works the way it’s supposed to, then the system is incredibly quick.

Dec 27, 2018, 9:05 am

#563

twitch76

Join Date: Feb 2016

Location: San Diego, CA

Programs: Southwest A-List; Alaska MVPG; Hilton Diamond; Avis PreferredPlus; Marriott Bonvoy Platinum Elite

Posts: 919

I had been waiting for 2500 Miles&More points for an Oct 28 checkout. Those M&M Points posted last night.

Seems like they're close to finishing the issues... maybe.

Dec 27, 2018, 9:09 am

#564

runarbg

Join Date: Mar 2014

Location: Drammen, Norway

Programs: SAS Eurobonus Diamond, HHonors Diamond

Posts: 298

I have still not received my stay and nights credit after my stay November 1. After reading other members here having luck with the Twitter team, I decided to try after talking to Diamond Desk, Chat and others without any luck.
But I was NOT one of the lucky! The reply was "We have had IT updates. Just be patient"!!!!!!!!!!!!
So still no credit after 2 months!

Dec 27, 2018, 9:34 am

#565

Jump

Join Date: Dec 2009

Location: MID

Programs: Delta Skymiles Lifetime Silver, Delta MM, Lifetime Marriott Plat, Lifetime Hilton Honors Diamond

Posts: 366

I'm still missing 29 nights and 9 stays. I've contacted Hilton Honors, the Diamond Desk and Lauren. I've received word from HH based on Lauren escalating it but that was 2 weeks ago and still nothing. This would not only put me over the top for being Diamond again but also for achieving Lifetime Diamond status (and that includes close to 1100 actual Paid nights). After paying Hilton to stay in their properties for 3 years of my life you'd think they could find someone to take the literal 5 minutes it takes to count up my stays for the year.

Dec 27, 2018, 9:41 am

#566

Miesque

Join Date: Feb 2013

Programs: Hilton Diamond

Posts: 4,252

Quote:

Originally Posted by Miesque

In response to my attempt, I received the following email which I consider to be a very unsatisfactory and really annoyed me as it accomplished absolutely nothing.

Dear Miesque,

Thank you for your correspondence regarding your stay at the Seelbach Hilton Louisville from November 1st 2018 to November 2nd 2018.

For the questions regarding your Hilton Honors account and stay/folio please contact Hilton Reservations and Customer Care at 1-800-548-8690 and [email protected]. Any Hilton Customer Care Representative will be happy to assist you. You may also visit our website at www.hiltonHonors.com for additional details regarding the Hilton Honors program.

*** Do not reply to this message. Please forward all requests to [email protected] ***

Best regards,

Himanshu Y.
Corporate Guest Relations Specialist
Hilton Reservations & Customer Care
PO Box 9003
Addison, TX 75001

Dec 27, 2018, 11:33 am

#567

fjacobs

Join Date: Feb 2017

Location: JNB

Programs: HH Diamond, Marriott Silver

Posts: 24

Quote:

Originally Posted by Miesque

That is a poor response from Hilton Customer Care, no care basically, I suggest you keep forwarding that email to the address specified until someone competent takes some action and assists you.

Dec 27, 2018, 11:50 am

#568

limey1K

Join Date: May 2011

Programs: UA GS, UA 2MM, HH LT Diamond, Bonvoy Titanium

Posts: 1,802

I was downgraded a few days ago and I sent an email to the Diamond desk. I received a response today:

Thank you for your inquiry regarding your Honors account. We appreciate you taking the time to contact us.

We are aware of an issue where some member’s accounts are having their tiers downgraded inadvertently. This is sometimes occurring when a manual stay is posted but there are other accounts where we are seeing a downgrade that is occurring systematically. We have a ticket open and will update this message when we have more information.

You may contact our Hilton Honors Support Desk at 1-866-424-1877 for further assistance with regards to your tier upgrade

As always, thanks for traveling with us and please let us know if you have any other questions. You can reach us any time at [email protected].

Dec 27, 2018, 2:08 pm

#569

maxandclaude2000

Join Date: Feb 2004

Location: UK

Posts: 400

It seems to be much more widespread issue chatted to many Diamond members on my recent stays all have issues with accounts . Still waiting resolution after assurances weeks ago from online chat , have updated Lauren and again awaiting my account to be correctly reflect my stays .
Wonder why Hilton collectively are dragging their feet on this issue ?

Dec 27, 2018, 2:20 pm

#570

adobbing

Join Date: Mar 2007

Location: Cheshire

Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold

Posts: 1,712

Quote:

Originally Posted by twitch76

I had been waiting for 2500 Miles&More points for an Oct 28 checkout. Those M&M Points posted last night.

Seems like they're close to finishing the issues... maybe.

I have also got one of the two I was waiting for which checked out on Oct 28, still waiting for the one that checked out Oct 31!