IT Update Oct 30-31, 2018
Dec 23, 2018, 7:18 am
#541
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
Dec 23, 2018, 7:21 am
#542
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
This morning my account updated with my 30th stay ( yesterday at Birmingham ) , " congratulations on achieving diamond status " it says on my account page......I recommend taking screenshots of all bookings , points and stays in future!
Dec 23, 2018, 1:25 pm
#545
Join Date: Feb 2017
Location: JNB
Programs: HH Diamond, Marriott Silver
Posts: 24
Twitter seems to work best via DM within 24hrs your account should be sorted. Just checked out today from another stay, hopefully by tomorrow everything posts fine, otherwise will be back on Twitter for me.
Dec 23, 2018, 7:52 pm
#546
Join Date: Apr 2009
Location: Sandbridge, Virginia Beach
Programs: Marriott Lifetime Titanium, Hertz PC, Hyatt Globalist, IGH Rewards Club Spire, HHonors Diamond
Posts: 146
My Hiilton Honors status is now Gold with 0 stays to diamond. I haven't had a status below Diamond for about 8 or 9 years. Only got the Gold 80% bonus on my last stay even though I should have gotten the Diamond 100% bonus points. Am cancelling my reservations going forward until this is corrected.
Dec 23, 2018, 8:34 pm
#547
Join Date: Oct 2009
Posts: 153
I just tried DM on Twitter - I have called three times, emailed four and private messages Lauren twice here on this forum and still no help 
it is frustrating - I have been one night short of diamond since 11/1. I had four different stays in November - all reward stays and not one of them have counted in my account.
When I call they say they are still working on the issue. Lauren states she has referred it for further review, and the emails just reply something that tells me they didn’t even read my message.
Beyond frustrated.
it is frustrating - I have been one night short of diamond since 11/1. I had four different stays in November - all reward stays and not one of them have counted in my account.
When I call they say they are still working on the issue. Lauren states she has referred it for further review, and the emails just reply something that tells me they didn’t even read my message.
Beyond frustrated.
)
Dec 24, 2018, 2:05 am
#549
Join Date: Feb 2017
Location: JNB
Programs: HH Diamond, Marriott Silver
Posts: 24
I got another 1 night stay check-in tomorrow, if on Thursday everything posts fine, then I guess my account is happy with the new update.
Last edited by fjacobs; Dec 24, 2018 at 11:28 pm
Dec 24, 2018, 2:21 am
#550
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,640
How long did points take to post (for use) after a stay before the update, and how does that compare to now?
I had a stay 12/13, and the points show on my recent activity, but my points balance hasn't increased, and my status tracker hasn't incremented by one yet. I usually don't check until the next time I sign in to book a stay, and by that time, my stays usually have credited by then.
I had a stay 12/13, and the points show on my recent activity, but my points balance hasn't increased, and my status tracker hasn't incremented by one yet. I usually don't check until the next time I sign in to book a stay, and by that time, my stays usually have credited by then.
Dec 24, 2018, 6:38 am
#552
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,162
How long did points take to post (for use) after a stay before the update, and how does that compare to now?
I had a stay 12/13, and the points show on my recent activity, but my points balance hasn't increased, and my status tracker hasn't incremented by one yet. I usually don't check until the next time I sign in to book a stay, and by that time, my stays usually have credited by then.
I had a stay 12/13, and the points show on my recent activity, but my points balance hasn't increased, and my status tracker hasn't incremented by one yet. I usually don't check until the next time I sign in to book a stay, and by that time, my stays usually have credited by then.
Post update it has been (consistently, thus far) 24 hours and the "Pending" state appears to no longer exist/be suppressed.
That said, I'm not as confident about the update as I was: My 90-night milestone didn't post. Diamond Desk gave me BS about it being 30 days to post (despite the website saying 48 hours), and when I pushed them on it I got redirected to guest.correspondence@ which has been essentially unresponsive... But the 90-night milestone eventually showed up attached to the next stay. Not sure if that was automatic or manual intervention despite no acknowledgement.
The lack of consistency (e.g. the 80 night milestone also posted past 11/1 and I didn't have to fight for it) is not inspiring the confidence that I had been rebuilding.
Dec 24, 2018, 11:46 am
#553
Join Date: Dec 2015
Posts: 59
Save yourselves thd hassle of contacting the chat or even the diamond desk, this is just frustrating and time consuming, contacting the twitter ream proved to be the quickest and most efficient and accurate way.
I had few issues with MS bonus, latest stay posted but with incorrect details of points, nights and spend, the twitter team was able to resolve this within hours.
Good luck 👍
I had few issues with MS bonus, latest stay posted but with incorrect details of points, nights and spend, the twitter team was able to resolve this within hours.
Good luck 👍
Dec 24, 2018, 7:26 pm
#554
Join Date: Nov 2016
Programs: HH Diamond, VA Platinum
Posts: 259
My Hiilton Honors status is now Gold with 0 stays to diamond. I haven't had a status below Diamond for about 8 or 9 years. Only got the Gold 80% bonus on my last stay even though I should have gotten the Diamond 100% bonus points. Am cancelling my reservations going forward until this is corrected.
Dec 24, 2018, 8:33 pm
#555
Join Date: Mar 2014
Location: Drammen, Norway
Programs: SAS Eurobonus Diamond, HHonors Diamond
Posts: 298
I have still not received my stay and 5 nights for an award stay in New York November 1!! I have written the Diamond Desk about 15 times. They never read my questions, just reply that award stays doesn't give points. I have told in every email that I'm NOT asking for points.
I have also contacted the chat and talked to Lauren. But nothing happens. I need the 5 nights for my milestone bonus and also lifetime Diamond!
What I wonder is if I don't get it before January, how can I see if I get it next year? I find no place to see how many nights I have for the previous year?
I have also contacted the chat and talked to Lauren. But nothing happens. I need the 5 nights for my milestone bonus and also lifetime Diamond!
What I wonder is if I don't get it before January, how can I see if I get it next year? I find no place to see how many nights I have for the previous year?