IT Update Oct 30-31, 2018
Dec 10, 2018, 8:50 am
#468
Join Date: Sep 2015
Location: flyover country
Posts: 2,435
Dec 10, 2018, 9:37 am
#469
Join Date: Oct 2014
Posts: 259
I booked Sept. 23rd. Kicking myself because I cancelled only to save 2k points (I noticed the drop in points required; FCO Hilton). I rebooked, points were taken immediately.
I'm also waiting for an ERewards transfer of 7k to appear. Once I hit the 6 week mark for those, next week, IIRC, I will begin to chase Hilton. In all, I'm out 58k points ATM.
I'm also waiting for an ERewards transfer of 7k to appear. Once I hit the 6 week mark for those, next week, IIRC, I will begin to chase Hilton. In all, I'm out 58k points ATM.
Dec 10, 2018, 11:26 am
#470
Join Date: May 2005
Posts: 4,870
Since you claim to be familiar with the issues and the level of difficulty involved in correcting them, would you care to share the process required and the expected completion time? If none of the above is in fact accurate (and if you in fact have no credible knowledge about this situation), you would be well-served by refraining from denigrating those who express frustration in this thread.
Dec 10, 2018, 12:10 pm
#471
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,320
Dec 12, 2018, 6:40 am
#474
Join Date: Aug 2015
Programs: AA PLT PRO, Hilton Diamond, Marriott Plt. Premier
Posts: 587
Checked out on Nov 2nd still have not received my milestone points here is the story so far.
1. Sent a email about 15 days after checkout to diamond email addy, told to wait it can take 30 days,
2. Sent another email to diamond addy at about 35 days no responce.
3. Sent a tweet to hhonors they got back to me right away asking for account name etc looked good for a resolution
4. Hhonors gets back to me said they sent a email to diamond and wait 5 days
5. tweet back to hhonors after 6 days tell them II have not heard anything.
6. Hhonors tweets back - wait a few more days.
Pretty good customer service right there.
1. Sent a email about 15 days after checkout to diamond email addy, told to wait it can take 30 days,
2. Sent another email to diamond addy at about 35 days no responce.
3. Sent a tweet to hhonors they got back to me right away asking for account name etc looked good for a resolution
4. Hhonors gets back to me said they sent a email to diamond and wait 5 days
5. tweet back to hhonors after 6 days tell them II have not heard anything.
6. Hhonors tweets back - wait a few more days.
Pretty good customer service right there.
Dec 12, 2018, 10:34 am
#476
Join Date: Jan 2008
Location: Europe
Programs: Hilton Honors, Marriott Bonvoy, Accor, Hyatt, (Former IHG Ambassador)
Posts: 1,392
Check out 11th December.
Points posted (correctly !!) 12th December.
Stays/Nights counters also updated correctly.
Finally some good news.
Points posted (correctly !!) 12th December.
Stays/Nights counters also updated correctly.
Finally some good news.
Dec 12, 2018, 12:35 pm
#477
Join Date: Jul 2004
Programs: CO, UA, AA, WN, DL Gold
Posts: 2,981
I'm having a terrible time trying to get points to appear from from HA account. I did
the transfer about 35 days ago and the points are gone from HA but not in HH yet. Numerous phone calls, chats, emails and I'm just getting a runaround. I have also had issues with recent point pooling transactions. They never work until a rep from HH does it manually. If you're lucky enough to get a rep to help.
The system is clearly broken.
the transfer about 35 days ago and the points are gone from HA but not in HH yet. Numerous phone calls, chats, emails and I'm just getting a runaround. I have also had issues with recent point pooling transactions. They never work until a rep from HH does it manually. If you're lucky enough to get a rep to help.
The system is clearly broken.
Last edited by thebat; Dec 12, 2018 at 12:41 pm
Dec 12, 2018, 1:03 pm
#478
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
Guys - I'm seeing a pattern forming here......it appears to me ( and I could very much be wrong ) that it's those outside Europe that are having issues with the accounts not updating with stays, points, etc.
Whilst I still have two rollover stays missing I have noticed that stays and points are appearing in my account sometimes just hours after check out in the last couple of weeks , definitely an improvement there.
I'm UK based and I'm wondering if this is just coincidental?.
Whilst I still have two rollover stays missing I have noticed that stays and points are appearing in my account sometimes just hours after check out in the last couple of weeks , definitely an improvement there.
I'm UK based and I'm wondering if this is just coincidental?.
Dec 12, 2018, 1:21 pm
#479
Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,712
Guys - I'm seeing a pattern forming here......it appears to me ( and I could very much be wrong ) that it's those outside Europe that are having issues with the accounts not updating with stays, points, etc.
Whilst I still have two rollover stays missing I have noticed that stays and points are appearing in my account sometimes just hours after check out in the last couple of weeks , definitely an improvement there.
I'm UK based and I'm wondering if this is just coincidental?.
Whilst I still have two rollover stays missing I have noticed that stays and points are appearing in my account sometimes just hours after check out in the last couple of weeks , definitely an improvement there.
I'm UK based and I'm wondering if this is just coincidental?.
I am STILL missing the milestone bonus!
Also the last two stays that earned the 2500 Miles and More bonus miles, show the miles, but they haven’t got as far as Lufthansa yet!
Dec 12, 2018, 1:28 pm
#480
Join Date: Feb 2016
Location: San Diego, CA
Programs: Southwest A-List; Alaska MVPG; Hilton Diamond; Avis PreferredPlus; Marriott Bonvoy Platinum Elite
Posts: 919
Points, milestone bonus, and diamond status posted within 24-hours of my checkout on Dec 11 for a reward stay (points) at Hilton Waikoloa, HI. 
Still waiting on 2,500 M&M points from a stay at the Hampton (Vegas/Henderson) completed Oct 28th. Hilton shows them correctly, but they haven’t posted at LH yet.
Still waiting on 2,500 M&M points from a stay at the Hampton (Vegas/Henderson) completed Oct 28th. Hilton shows them correctly, but they haven’t posted at LH yet.