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IT Update Oct 30-31, 2018

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IT Update Oct 30-31, 2018

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Old Dec 9, 2018, 12:13 am
  #451  
Suspended
 
Join Date: Jul 2012
Location: Here
Programs: HHonors Diamond, AA EXP
Posts: 1,496
Originally Posted by fransknorge
Nights for a reward stay completed yesterday posted overnight.
With incidentals?
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Old Dec 9, 2018, 12:47 am
  #452  
 
Join Date: Apr 2009
Location: SEA
Programs: AA LT PLT; HH Diamond; AS 75K
Posts: 2,879
They still haven't recovered from the Y2K melt down. I've found it often to be the individual hotel not submitting the stay. I'd suggest calling them before talking to honors.
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Old Dec 9, 2018, 2:00 am
  #453  
Hilton 10+ BadgeAccor 10+ Badge
 
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,693
I had no incidentals.
ashkale likes this.
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Old Dec 9, 2018, 2:20 am
  #454  
 
Join Date: Jan 2017
Programs: HH - Gold, BA - Blue
Posts: 188
Originally Posted by ashkale
It's been 6 weeks now, Its hard to understand why an organization would not have a deadline to resolve what is a major issue.
Maybe, gven it's a major issue means that it might not be as easy as simply flicking a switch and it working again. You still have your honors account, it's just a tad slow to update.
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Old Dec 9, 2018, 4:14 am
  #455  
 
Join Date: Nov 2011
Location: NYC
Programs: HH Diamond, Hyatt Globalist, Marriott Bonvoy Gold
Posts: 694
I spoke to technical support yesterday for another issue They said that their systems are still going through changes and processes Apparently there is an old system and a new system...

I joked with the tech support rep about how everything will be completed by Feb 2019. Honestly though, this might be the date unfortunately
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Old Dec 9, 2018, 7:35 am
  #456  
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Join Date: Jul 2012
Location: Here
Programs: HHonors Diamond, AA EXP
Posts: 1,496
Think members should start saying this when making pagments, Hilton already has all our details just the payment will be a few months late.
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Old Dec 9, 2018, 9:04 am
  #457  
FlyerTalk Evangelist
 
Join Date: Mar 2014
Location: 4éme
Posts: 12,038
Originally Posted by Orange.Man
Maybe, gven it's a major issue means that it might not be as easy as simply flicking a switch and it working again. You still have your honors account, it's just a tad slow to update.
And if the slowness trickles over into the new year, then what? Will status levels be correctly calculated?
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Old Dec 9, 2018, 9:16 am
  #458  
 
Join Date: Jan 2017
Programs: HH - Gold, BA - Blue
Posts: 188
Originally Posted by TomMM
And if the slowness trickles over into the new year, then what? Will status levels be correctly calculated?
Yes they will be able to sort it out. It's not difficult.
Orange.Man is offline  
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Old Dec 9, 2018, 10:03 am
  #459  
 
Join Date: Aug 2010
Location: TYO, AUH,KUL
Programs: JAL JMB SAPPHIRE;Etihad guest Platinum; Hilton HHonors Diamond; IHG Platinum elite
Posts: 27
contacted the agent with online chat, he keep telling me to wait another 2~3 hours. In the end , nothing happened.....
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Old Dec 9, 2018, 5:11 pm
  #460  
 
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,859
Originally Posted by Orange.Man
Yes they will be able to sort it out. It's not difficult.
Based on the ongoing inability to post stays correctly, I would say it is much too difficult for Hilton.
DiverDave is offline  
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Old Dec 9, 2018, 7:20 pm
  #461  
 
Join Date: Oct 2014
Posts: 259
Originally Posted by cblaisd
Cancelled a points-and-cash stay tonight; points were returned to my account within three minutes. So that's encouraging....
Oh dear, was so hopeful seeing your post that my needed cancellation would be successful. Unfortunately not. 5 hrs have passed since cancelling my points only stay but the points have not returned 😨
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Old Dec 9, 2018, 8:37 pm
  #462  
 
Join Date: Mar 2010
Posts: 1,324
Originally Posted by MAXII
Oh dear, was so hopeful seeing your post that my needed cancellation would be successful. Unfortunately not. 5 hrs have passed since cancelling my points only stay but the points have not returned 😨
Did you try logging out and back in??
HHonors OUTSIDER is offline  
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Old Dec 9, 2018, 10:20 pm
  #463  
 
Join Date: Oct 2014
Posts: 259
Originally Posted by HHonors OUTSIDER
Did you try logging out and back in??
Yes & I also tried accessing my account via my laptop as opposed from the app.

Points have not returned as yet.😞
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Old Dec 9, 2018, 10:37 pm
  #464  
 
Join Date: Mar 2010
Posts: 1,324
Originally Posted by MAXII
Yes & I also tried accessing my account via my laptop as opposed from the app.

Points have not returned as yet.😞
Was the initial point booking before or after Oct 30?
HHonors OUTSIDER is offline  
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Old Dec 10, 2018, 1:17 am
  #465  
 
Join Date: Feb 2013
Location: Germany
Posts: 73
Hello,

i am stilling missing the points from my german DKB Hilton Visa Card for the october (!) and november statement. DKB told me over a week a ago they are "working" on this. It is almost mid december. Any news on this problem?
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