IT Update Oct 30-31, 2018
Nov 12, 2018, 9:12 am
#211
Join Date: Oct 2010
Location: Switzerland / Estonia
Programs: AY+ Platinum, BAEC Silver, airbaltic VIP, HH Diamond, Radisson VIP, IHG Diamond Elite
Posts: 6,525
Try going via www.hilton.com rather than via www.hiltonhonors.com
Nov 12, 2018, 9:25 am
#212
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
Nov 12, 2018, 10:03 am
#213
Join Date: Feb 2017
Programs: TrueBlue, Hilton Honors
Posts: 69
I was able to get very quick help this morning from an online chat rep (which surprised me, because I don't usually find them helpful). She saw that a stay from November 7, which looked like it had posted with no points, had actually not posted, and she got it posted and got me the points within an hour.
Nov 12, 2018, 10:09 am
#214
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
I was able to get very quick help this morning from an online chat rep (which surprised me, because I don't usually find them helpful). She saw that a stay from November 7, which looked like it had posted with no points, had actually not posted, and she got it posted and got me the points within an hour.
Nov 12, 2018, 10:23 am
#215
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Hi all,
Latest update..we are aware that some recently completed stays may not yet be showing up when you view your Hilton Honors account online. Please expect these to be reflected there shortly.
Thank you for your continued patience,
Lauren
Latest update..we are aware that some recently completed stays may not yet be showing up when you view your Hilton Honors account online. Please expect these to be reflected there shortly.
Thank you for your continued patience,
Lauren
Nov 12, 2018, 11:03 am
#216
Join Date: May 2000
Location: HH Gold, Marriott Gold, PC Plat, Emirates Silver
Posts: 2,677
Thanks
Nov 12, 2018, 11:51 am
#217
Join Date: Oct 2010
Location: Switzerland / Estonia
Programs: AY+ Platinum, BAEC Silver, airbaltic VIP, HH Diamond, Radisson VIP, IHG Diamond Elite
Posts: 6,525
What a bunch of ********. It‘s not just recent stays that are missing as suggested by the maintenance info but all stays! Who knows what shortly is supposed to mean. Weeks?
Last edited by florens; Nov 12, 2018 at 11:57 am
Nov 12, 2018, 12:11 pm
#218
Join Date: Oct 2006
Location: Long Beach, CA
Programs: AA PLTPRO, HH Diamond, IHG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,559
Maybe some progress is being made. I just had a week-old stay finally post points to my account. It may be that my AmEx posting kicked the points processor.
I do still have a qualifying Miles&More 2,500 point bonus that should have posted from a stay two weeks ago, but hasn’t. (Stay completed on the 29th.) Has anyone had luck getting that adjustment made manually? Or am I out of luck?
I do still have a qualifying Miles&More 2,500 point bonus that should have posted from a stay two weeks ago, but hasn’t. (Stay completed on the 29th.) Has anyone had luck getting that adjustment made manually? Or am I out of luck?
Nov 12, 2018, 1:26 pm
#219
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
*my bad as I knew about the I/T update but had a senior moment and redeemed instead of waiting
Nov 12, 2018, 2:23 pm
#220
Join Date: Nov 2018
Programs: Hilton Honors, Delta Skymiles
Posts: 1
I just hit 60 nights last week and my 40K-point milestone bonus kicked in--so at least the new system is accurately processing the more recent enhancements to the program...also, the stays processed faster than the previous week's stays, so must be catching up
Nov 12, 2018, 2:39 pm
#221
Join Date: Aug 2012
Location: DTW / FNT
Programs: The Dastardly Quintet.
Posts: 582
Lucky you! I hit 50 nights last week. ...got the congratulatory e-mail a couple days later, and the app shows 50 (now 51). However, neither the 10k "Milestone", nor the 1,000 "My Way" bonus points have posted for that stay. Points for the next stay (night 51) have shown "pending" for 4 days now. <sigh>
Last edited by NapaPatTours; Nov 12, 2018 at 2:51 pm
Nov 12, 2018, 5:44 pm
#223
Join Date: Apr 2004
Programs: AA plt 2 mm, Marriott LTT, HH dia
Posts: 1,215
I took the Diamond challenge this year. Before the IT update, the website correctly showed that I had Diamond status until 2020. Now it is saying that my status expires in 2019. Hopefully, it will fix itself. If not, I guess I call the Diamond desk.
Nov 13, 2018, 5:54 am
#224
Join Date: May 2013
Programs: HHonors Diamond AA Platinum
Posts: 301
As of now, still nothing on my end, but I wont book my remaining December hotels until it fixes. If it hasn't done so by next week, I will go with my backup program. Not sure I have seen anything like this for this extended period of time, as even SPG/Marriott worked on my end, quicker than this. You would think at this point, even manually they could have corrected most, starting with Diamond and working down.
Nov 13, 2018, 11:10 am
#225
Original Member
Join Date: May 1998
Location: Reno, NV (RNO)
Programs: AA Platinum, AS, UA, DL, HHonors Gold, Marriott LTP, Hyatt, IHG Platinum
Posts: 4,707
Stay from 10/30 - 11/3 has not posted yet. Account points total increased by about 3500 points from this morning. No idea what this might be as no activity is listed, the 3500 points are far less points than expected for the recent stay (even before Gold or other bonuses are considered), and doesn't correspond with anything from HHonors AMEX. In addition, the app is showing me as 6 stays from Gold while the website has 8 stays from Gold. Hoping all of this will work itself out over the next week.