IT Update Oct 30-31, 2018
Nov 9, 2018, 12:46 pm
#181
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,026
Any opinions: A family member wants to transfer a not insubstantial number of points to me. Should it wait until this fun is over?
Nov 9, 2018, 1:43 pm
#182
Original Member
Join Date: May 1998
Location: Reno, NV (RNO)
Programs: AA Platinum, AS, UA, DL, HHonors Gold, Marriott LTP, Hyatt, IHG Platinum
Posts: 4,707
Stay from 10/30 - 11/3 has not posted yet. Account points total increased by about 3500 points from this morning. No idea what this might be as no activity is listed, the 3500 points are far less points than expected for the recent stay (even before Gold or other bonuses are considered), and doesn't correspond with anything from HHonors AMEX. In addition, the app is showing me as 6 stays from Gold while the website has 8 stays from Gold. Hoping all of this will work itself out over the next week.
Nov 9, 2018, 5:44 pm
#183
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
Nov 9, 2018, 5:48 pm
#184
Join Date: May 2005
Posts: 4,870
Nov 10, 2018, 5:52 am
#185
Join Date: Jun 2000
Location: AUS
Programs: DL Flying Colonel
Posts: 4,023
Stayed 4 nights, 4 rooms, 1 room used an award to cover room charges. Hotel stay shows under recent stays, no points issued, all rooms show using the coupon. It has been a week. Do I wait or do I call? I need the points to book another reservation.
Nov 10, 2018, 7:09 am
#186
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Shouldn't be an issue with a transfer. Problem has been with getting credit for recent stays. BTW since you mention not insubstantial, remember there is a limit on number of points can transfer into your account.
Nov 10, 2018, 8:17 am
#187
Join Date: Feb 2016
Location: Atlanta
Posts: 14
I know most people are having issues with stay credits/points posting, but has anyone noticed award availability missing from hotels where it obviously shouldn't be? No matter if I check a hotel in Tennessee or a Hawaii, I'm finding plenty of dates with the standard room available and no award availability in the entire calendar. I assume it's related to the overall "IT maintenance" but still ridiculous to impact so many different areas.
Nov 10, 2018, 9:39 am
#188
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
I know most people are having issues with stay credits/points posting, but has anyone noticed award availability missing from hotels where it obviously shouldn't be? No matter if I check a hotel in Tennessee or a Hawaii, I'm finding plenty of dates with the standard room available and no award availability in the entire calendar. I assume it's related to the overall "IT maintenance" but still ridiculous to impact so many different areas.
Nov 11, 2018, 2:52 am
#189
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,529
My total points have updated, from a stay with check out 4/11 and the 40 nights 10k bonus has posted too. However, no past stays are showing (at all) and no points activity is showing either. It looks like the total points count is updating approx. 1 week after a stay.
Nov 11, 2018, 3:35 am
#190
Join Date: Sep 2014
Programs: VS Flying Club (Gold), BA Exec Club (Silver), Hilton Honors (Diamond)
Posts: 59
New to this part of the board, but absolutely diabolical treatment from Hilton over this supposed upgrade!
No one on property seems to have clue about it and I have stayed at three properties this week, nothing is crediting, and I just rang guest assistance who said he is the French reservation line and to call back after 2pm UK time. He has no manager to speak to, no information, and no one to ask for help. This is a massive joke!
No one on property seems to have clue about it and I have stayed at three properties this week, nothing is crediting, and I just rang guest assistance who said he is the French reservation line and to call back after 2pm UK time. He has no manager to speak to, no information, and no one to ask for help. This is a massive joke!
Nov 11, 2018, 5:34 am
#191
Join Date: May 2000
Location: HH Gold, Marriott Gold, PC Plat, Emirates Silver
Posts: 2,679
A "knowledgeable" person told me all should be updated Monday morning. Points are going to a place where they can see them (with delays) but are not transferring over to where we can see them or they can access to boo rooms..
Nov 11, 2018, 6:32 am
#192
Original Member
Join Date: May 1998
Location: Paris, France
Programs: AccorHotels finished, Honors Plat, MeliaRewards Gold, SPG dead, AF Frequence+ forever
Posts: 310
Nov 11, 2018, 12:25 pm
#194
Join Date: Dec 2014
Programs: DL DM, HH Diamond
Posts: 21
New Computer System Issues
Has anyone else experienced issues ongoing from the “upgraded” Hilton computer system? I have experienced various issues around seeing availability and booking points rooms. Spent hours and numerous calls trying to properly book 1 night stay with points last night and today.
Nov 11, 2018, 12:58 pm
#195
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Points as well as stay and night credit posted today for a 11/3-11/4 stay. My 11/6-11/8 stay is not showing up yet even in a 0 points pending way.