IT Update Oct 30-31, 2018
Nov 7, 2018, 8:46 am
#136
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,024
The "Missing Stay" page now says if points/stays haven't posted after two weeks, to submit a request.
Is this a change? I thought it used to be a week.
Is this a change? I thought it used to be a week.
Nov 7, 2018, 9:01 am
#137
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,529
„You currently have no points activity“.
And this:
Nov 7, 2018, 9:23 am
#139
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,529
Nov 7, 2018, 9:40 am
#140
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,652
Nov 7, 2018, 1:13 pm
#141
Join Date: Mar 2015
Location: CLE
Programs: UA:1K 0.81M
Posts: 135
Any input on effects on points transfers?
Anybody had any luck/out of ordinary timing with member to member points transfers? We did our first one on 10/29 (pre-update) from Mrs. 50K to me and it still has not transferred. Being this was our first transfer and we pretty much cleaned out Mrs. 50K's points, I wasn't sure if there is supposed to be some other validation process or something that takes time. What's the typical transfer time? Am I still within a typical transfer window or would I have been better off doing this a week prior? Hoping to book a NYC stay in December.
Thanks!
Thanks!
Nov 7, 2018, 1:14 pm
#142
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
Hi wizla,
You're welcome to message me with the details. We will likely need to wait until we have confirmation all updates have been completed, but happy to have your info ready to go if you need me to check into it further. Just let me know.
Thanks!
Lauren
You're welcome to message me with the details. We will likely need to wait until we have confirmation all updates have been completed, but happy to have your info ready to go if you need me to check into it further. Just let me know.
Thanks!
Lauren
Nov 7, 2018, 4:06 pm
#143
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Hi all,
We appreciate your patience as we work to ensure all stays, nights and Points are reflected in your account following the system update. Your latest account information should be available within the next few days.
Thank you!
Lauren
We appreciate your patience as we work to ensure all stays, nights and Points are reflected in your account following the system update. Your latest account information should be available within the next few days.
Thank you!
Lauren
Nov 7, 2018, 6:40 pm
#145
Join Date: May 2012
Location: YXE
Programs: AC*100K MM, HHonors Diamond
Posts: 222
All of my stays for past year are showing 0 points and I’m unable to retrieve the receipt. My stay from Nov 1-5 is not even in the list of past stays.
On a good note / it looks like my point/night/stay balances are correct.
On a good note / it looks like my point/night/stay balances are correct.
Nov 7, 2018, 6:43 pm
#146
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,529
What exactly is Hilton IT trying to do? All my stays have vanished now.
Nov 7, 2018, 8:25 pm
#147
Join Date: Mar 2016
Posts: 1,884
I sometimes wonder why Hilton sticks with this forum and continues to have an official presence. The people here literally complain about *everything*. What is the benefit to them in remaining here? People are going to b**ch no matter what they do. They are eventually going to wise up and go the way of most of the other companies and just leave us here in an echo chamber by ourselves.
Nov 7, 2018, 9:04 pm
#148
Suspended
Join Date: Jul 2012
Location: Here
Programs: HHonors Diamond, AA EXP
Posts: 1,496
Hilton asked for 2 days to update and link new database provider. It's been well over a week now.. Obviously if a realistic time line was provided there would be no .....ing here.
Nov 7, 2018, 9:31 pm
#149
Join Date: May 2005
Posts: 4,870
I sometimes wonder why Hilton sticks with this forum and continues to have an official presence. The people here literally complain about *everything*. What is the benefit to them in remaining here? People are going to b**ch no matter what they do. They are eventually going to wise up and go the way of most of the other companies and just leave us here in an echo chamber by ourselves.
Nov 7, 2018, 9:39 pm
#150
Join Date: Mar 2016
Posts: 1,884
I can't book a Diamond Guarantee room. Every time I click any Diamond Guarantee room to book, it says that it's not available (tried several different ones). Hoping they fix this functionality.
UPDATE: It's fixed. The non-working page looked like a mobile/app interface. The working page looks like the old Hilton page. Was able to book the original room I was looking at.
UPDATE: It's fixed. The non-working page looked like a mobile/app interface. The working page looks like the old Hilton page. Was able to book the original room I was looking at.
My Past Stays and All Points Activity pages are now missing 8 stays ranging from January to mid-October of this year. My point total is correct as is my stay count. I'll check back tomorrow to see if they have added the missing data. I think most or all of these stays were award stays of one type or another. Hmm.
Just noticed two prepaid stays in Germany for December, at the same property, show pending credits back to my credit card dated October 31. Is this update causing any properties to reverse credit card payments for prepaid stays? Reservations look intact on the website. Can I expect the property to charge me again after the system update is done? Anyone else noticing this type of activity for prepaid future stays? I'll give it a few days to sort itself out if there's no immediate explanation.
So tell me - what benefit did Hilton realize from putting the extra effort into creating this post, and giving us all heads-up? I genuinely don't get it.