IT Update Oct 30-31, 2018
Nov 1, 2018, 11:25 am
#46
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,026
I don't recall in the past the stay posting so quickly. Of course the lag in posting the stay credit and points is an old issue which I had hopes this up(?)grade would address.
Nov 1, 2018, 11:56 am
#47
Join Date: Mar 2003
Location: ABQ
Programs: AA Plat Pro, HH Dia
Posts: 268
I guess they're really firm on dropping the extra 'h' -- https://hiltonhhonors.com no longer redirects to the honors website. 
Nov 1, 2018, 12:20 pm
#48
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,026
I guess they're really firm on dropping the extra 'h' -- https://hiltonhhonors.com no longer redirects to the honors website.
Nov 1, 2018, 1:47 pm
#50
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,320
False start! 5-yard penalty.
Logged in and made a reservation this morning without incident.
Just logged in (3:45PM Eastern) and got the "Technical Application Error: 'It's not you, it's us.'" error page.
Edit to add: Refreshed and logged in successfully. However, ALL of my points activity for the year has disappeared. Points/stay/nights totals are correct.
Logged in and made a reservation this morning without incident.
Just logged in (3:45PM Eastern) and got the "Technical Application Error: 'It's not you, it's us.'" error page.
Edit to add: Refreshed and logged in successfully. However, ALL of my points activity for the year has disappeared. Points/stay/nights totals are correct.
Nov 1, 2018, 2:20 pm
#51
Join Date: Jul 2001
Programs: Hilton Lifetime Diamond
Posts: 1,266
Nov 1, 2018, 2:32 pm
#52
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
Most of my stays post at first with 0 points and the stays and nights haven't changed. A day or so later it all catches up and the points, stay and nights post. Has been this way for years. I don't worry about stays and weird postings until 7 days have elapsed after checking out. If still not right do a missing stay request and it gets sorted out. Used to worry about these kinds of things but since I made lifetime Diamond, no more stress. Still want my points though so don't ignore it when there is a glitch.
Nov 1, 2018, 3:33 pm
#53
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
Nov 1, 2018, 7:26 pm
#54
Join Date: May 2000
Location: HH Gold, Marriott Gold, PC Plat, Emirates Silver
Posts: 2,679
I cancelled 2 award reservations 12 hours ago and the points have only been refunded on 1 of them. I need the points for another reservation. Hilton has been totally useless in trying to help. In an email they asked for the details and when I sent them they asked why I sent the details. I told them why and they responded they understood the hotel resolved it. Really. How does a hotel resolve points issues? Jeeze.
Last edited by mileshound; Nov 2, 2018 at 5:06 am
Nov 2, 2018, 7:03 am
#56
Join Date: Aug 2015
Location: GSO
Programs: AAdvantage Platinum, Hilton Diamond, Marriott Gold, National Car Rental Exec. Elite
Posts: 134
I can now log into my account fine.
My most recent three completed stays are appearing in my account but haven't posted any stays/nights/points. My cursory glance at my other stay activity this year suggests that the rest of my stays are all there.
Stay with checkout of this past Sunday: blank status on website (0 points status in app)
Stay with checkout of this past Monday: blank status on website (0 points status in app)
Stay with checkout of this past Tuesday: "PENDING" status on website (0 points status in app)
Going to give it a bit more time before I submit for missing stays.
My most recent three completed stays are appearing in my account but haven't posted any stays/nights/points. My cursory glance at my other stay activity this year suggests that the rest of my stays are all there.
Stay with checkout of this past Sunday: blank status on website (0 points status in app)
Stay with checkout of this past Monday: blank status on website (0 points status in app)
Stay with checkout of this past Tuesday: "PENDING" status on website (0 points status in app)
Going to give it a bit more time before I submit for missing stays.
Nov 2, 2018, 11:29 am
#57
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,843
A stay that ended on Sunday shows up in my account with "blank" earnings. For the previous two stays in October the Honors earnings show up correctly, but the LH 2500 points are missing. Of course, they are still in my LH M&M account, so not particularly important to see them in the Honors account. I'll give them some time to sort out the lack of points for my most recent stay.
Nov 2, 2018, 11:38 am
#58
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,026
@HonorsRepresentative , any comments on some of these issues, especially where past stays shows a stay but the points are "pending" and no stay credit has posted.
Thanks.
Thanks.
Nov 2, 2018, 1:15 pm
#59
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Hi all,
Confirming that we are now back online and are working to process all recent stays/Point transactions that took place during the system updates. If you had a recent stay that is not currently reflected in your account, rest assured it should appear in your account over the next few days.
Thanks for your patience!
Lauren
Confirming that we are now back online and are working to process all recent stays/Point transactions that took place during the system updates. If you had a recent stay that is not currently reflected in your account, rest assured it should appear in your account over the next few days.
Thanks for your patience!
Lauren
Nov 2, 2018, 2:05 pm
#60
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
Hi all,
Confirming that we are now back online and are working to process all recent stays/Point transactions that took place during the system updates. If you had a recent stay that is not currently reflected in your account, rest assured it should appear in your account over the next few days.
Thanks for your patience!
Lauren
Confirming that we are now back online and are working to process all recent stays/Point transactions that took place during the system updates. If you had a recent stay that is not currently reflected in your account, rest assured it should appear in your account over the next few days.
Thanks for your patience!
Lauren
I just want to make sure that your IT department is aware of the problem and has a plan to fix it. Thanks again!
ETA: The missing stays were all there before the recent IT update so I'm assuming the update made them disappear.