IT Update Oct 30-31, 2018
Nov 5, 2018, 7:21 am
#93
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,320
Two stays last week.. checked out on Tuesday and checked out on Wednesday. Zero activity posted for them yet.
All historical activity previous to that has reappeared.
All historical activity previous to that has reappeared.
Nov 5, 2018, 7:22 am
#94
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
It's possible the points are back, but the available total isn't displaying correctly. I've had that happen since the update. Happens both directions. You book, it issues the ecert but available points don't show any change. I cancel the points are put back into the account, but available total doesn't change. However if you goto book another reward it'll error out if the true available points isn't sufficient.
Nov 5, 2018, 7:26 am
#95
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,252
I just received an email with the subject “Your Hilton Honors account has been updated”.
it is a “courtesy message to confirm point redemption activity” on my account. I haven’t made any redemptions and my account (iOS app) doesn’t show any activity. Yet.
(posting to this thread because I suspect it is a snafu with the upgrade)
it is a “courtesy message to confirm point redemption activity” on my account. I haven’t made any redemptions and my account (iOS app) doesn’t show any activity. Yet.
(posting to this thread because I suspect it is a snafu with the upgrade)
Nov 5, 2018, 8:05 am
#96
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,652
Total points and overall stay and night credits finally updated to reflect last Monday nights stay. However, under account activity it still showing 0 points for the stay.
Nov 5, 2018, 8:13 am
#97
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,842
Nov 5, 2018, 8:59 am
#98
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,026
The total points is now likely correct (I say "likely" because last Monday's stay is now gone from the list of past stays). But the only possible points increase would have been from that stay.
The total stays for the year is now updated, but appears to have an extra one somehow.
This is fun, isn't it?!
The total stays for the year is now updated, but appears to have an extra one somehow.
This is fun, isn't it?!
Nov 5, 2018, 10:35 am
#99
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,320
Looks like the "Report a Missing Stay" page has been updated.
The user has to use drop-down menus to select the country, state, city, and property. I don't know if it's Google Chrome, but after selecting the "Country", the "State" menu took 5 seconds to refresh. Each subsequent drop-down took about 5 seconds to refresh.
Instead of being able to click a calendar, or manually type in dates, a user has to use a drop-down menu to select the numerical day, the month, and the year. Additionally, it says stays greater than 6 months old can't be reported, but 2017 is an option on the year drop-down menu.
After clicking "Submit", it takes you to a new page that says "Request Received" and urges you to print or screenshot the info for your records. However, it doesn't give you any request or case tracking number. What's the point in saving a screenshot of the info just entered?
The user has to use drop-down menus to select the country, state, city, and property. I don't know if it's Google Chrome, but after selecting the "Country", the "State" menu took 5 seconds to refresh. Each subsequent drop-down took about 5 seconds to refresh.
Instead of being able to click a calendar, or manually type in dates, a user has to use a drop-down menu to select the numerical day, the month, and the year. Additionally, it says stays greater than 6 months old can't be reported, but 2017 is an option on the year drop-down menu.
After clicking "Submit", it takes you to a new page that says "Request Received" and urges you to print or screenshot the info for your records. However, it doesn't give you any request or case tracking number. What's the point in saving a screenshot of the info just entered?
Nov 5, 2018, 11:03 am
#100
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Looks like the "Report a Missing Stay" page has been updated.
The user has to use drop-down menus to select the country, state, city, and property. I don't know if it's Google Chrome, but after selecting the "Country", the "State" menu took 5 seconds to refresh. Each subsequent drop-down took about 5 seconds to refresh.
Instead of being able to click a calendar, or manually type in dates, a user has to use a drop-down menu to select the numerical day, the month, and the year. Additionally, it says stays greater than 6 months old can't be reported, but 2017 is an option on the year drop-down menu.
After clicking "Submit", it takes you to a new page that says "Request Received" and urges you to print or screenshot the info for your records. However, it doesn't give you any request or case tracking number. What's the point in saving a screenshot of the info just entered?
The user has to use drop-down menus to select the country, state, city, and property. I don't know if it's Google Chrome, but after selecting the "Country", the "State" menu took 5 seconds to refresh. Each subsequent drop-down took about 5 seconds to refresh.
Instead of being able to click a calendar, or manually type in dates, a user has to use a drop-down menu to select the numerical day, the month, and the year. Additionally, it says stays greater than 6 months old can't be reported, but 2017 is an option on the year drop-down menu.
After clicking "Submit", it takes you to a new page that says "Request Received" and urges you to print or screenshot the info for your records. However, it doesn't give you any request or case tracking number. What's the point in saving a screenshot of the info just entered?
Nov 5, 2018, 2:53 pm
#101
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Hi all,
Thanks for your continued patience as we work to account for the stays that took place during the system update. We expect to have all stay credit and Points posted in the next few days. Thanks for your understanding as we continue to improve our Hilton Honors platform.
Thank you again!
Lauren
Thanks for your continued patience as we work to account for the stays that took place during the system update. We expect to have all stay credit and Points posted in the next few days. Thanks for your understanding as we continue to improve our Hilton Honors platform.
Thank you again!
Lauren
Nov 5, 2018, 3:18 pm
#102
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
Hi all,
Thanks for your continued patience as we work to account for the stays that took place during the system update. We expect to have all stay credit and Points posted in the next few days. Thanks for your understanding as we continue to improve our Hilton Honors platform.
Thank you again!
Lauren
Thanks for your continued patience as we work to account for the stays that took place during the system update. We expect to have all stay credit and Points posted in the next few days. Thanks for your understanding as we continue to improve our Hilton Honors platform.
Thank you again!
Lauren
Should I still wait?.......many thanks wizla.
Nov 5, 2018, 8:49 pm
#105
Join Date: Oct 2009
Location: OMA
Programs: AA PLT 1MM, HHonors Diamond, IHG Gold, National Exec, Hertz 5-Star
Posts: 120
Hey Lauren, thanks for the response, my account is now correct except I have 2 rollover stays from last year that appear to have got lost in the update, account says 8 stays needed but with the two rollover stays this should be 6.
Should I still wait?.......many thanks wizla.
Should I still wait?.......many thanks wizla.