IT Update Oct 30-31, 2018
Nov 4, 2018, 7:02 am
#77
Join Date: Oct 2010
Location: Switzerland / Estonia
Programs: AY+ Platinum, BAEC Silver, airbaltic VIP, HH Diamond, Radisson VIP, IHG Diamond Elite
Posts: 6,524
Nov 4, 2018, 11:04 am
#78
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,013
This is getting both tiresome and worrisome. Still no points or stay-credit from a stay that checked out Tuesday.
And yet the "Past Stays" page on my account still says "Please allow up to 48 hours to see Base Points, Bonus Points and Miles information.."
While I'm not surprised at how long this is taking, given Hilton's IT history, I am disappointed.
And yet the "Past Stays" page on my account still says "Please allow up to 48 hours to see Base Points, Bonus Points and Miles information.."
While I'm not surprised at how long this is taking, given Hilton's IT history, I am disappointed.
Nov 4, 2018, 11:28 am
#79
Join Date: Nov 2009
Posts: 1
I switched to Hilton after being 10+ years of Platinum elite on Marriott. After two year as a Hilton Diamond, I think they treat Freq travelers worse than Marriott.
Nov 4, 2018, 4:31 pm
#81
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
Nov 4, 2018, 5:02 pm
#82
Join Date: Mar 2010
Posts: 1,324
It is. I've had a enough. Back to Marriott. I can't get past invoices, upcoming stays and 45 mins on the phone.
I switched to Hilton after being 10+ years of Platinum elite on Marriott. After two year as a Hilton Diamond, I think they treat Freq travelers worse than Marriott.
I switched to Hilton after being 10+ years of Platinum elite on Marriott. After two year as a Hilton Diamond, I think they treat Freq travelers worse than Marriott.
Nov 4, 2018, 8:33 pm
#83
Join Date: Oct 2010
Location: Switzerland / Estonia
Programs: AY+ Platinum, BAEC Silver, airbaltic VIP, HH Diamond, Radisson VIP, IHG Diamond Elite
Posts: 6,524
App: Some points have posted now from earlier stays (total points amount has updated) but the past stays points still show 0 and some past stays don't show at all.
Login through website not working at all.
Login through website not working at all.
Nov 4, 2018, 9:21 pm
#84
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,963
Mine still has the same 2 problems:
1 - Thursday checkout did not post - should have by now
2 - Past award stays disappeared from history
Other than that, balances are correct (not counting Thursday's checkout). I just took a screenshot just in case...
1 - Thursday checkout did not post - should have by now
2 - Past award stays disappeared from history
Other than that, balances are correct (not counting Thursday's checkout). I just took a screenshot just in case...
Nov 4, 2018, 9:51 pm
#85
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,013
I can login via hhonors.com
Nov 4, 2018, 10:30 pm
#86
Suspended
Join Date: Nov 1999
Posts: 24,153
Cancelled a 4 for 5 res that was 380K last Fri, cancellation went thru points still not back in the acct. Diamond desk said to give them another week or two!
Had a free cert for any Cat weekend night stay, after 4 days they finally were able to book it today. In the mean time a Standard room kept being available and then not several times. Was told I could book it as a rev stay or pay 2x for an Upgraded room. Asked what would happen when your system finally gets settled and its no longer available, he answered, sir I already told you your 2 options and said dont expect Hilton to give you the difference bet a reg award stay room and the upgraded room. Either chose 1 of the 2 options I gave you or book the hotel for a different date that will have availability. I said its available now its just your system isnt! after a few mins of silence he asked if there was anything else he can help me with, I said yes, Do you know Marriots or IHGs tel# Im moving my biz to them.
Hilton is the Spirit of the Hotel; programs, I get better results with Wyndham go figure
Had a free cert for any Cat weekend night stay, after 4 days they finally were able to book it today. In the mean time a Standard room kept being available and then not several times. Was told I could book it as a rev stay or pay 2x for an Upgraded room. Asked what would happen when your system finally gets settled and its no longer available, he answered, sir I already told you your 2 options and said dont expect Hilton to give you the difference bet a reg award stay room and the upgraded room. Either chose 1 of the 2 options I gave you or book the hotel for a different date that will have availability. I said its available now its just your system isnt! after a few mins of silence he asked if there was anything else he can help me with, I said yes, Do you know Marriots or IHGs tel# Im moving my biz to them.
Hilton is the Spirit of the Hotel; programs, I get better results with Wyndham go figure
Nov 4, 2018, 10:40 pm
#87
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,780
I just received an email with the subject “Your Hilton Honors account has been updated”.
it is a “courtesy message to confirm point redemption activity” on my account. I haven’t made any redemptions and my account (iOS app) doesn’t show any activity. Yet.
(posting to this thread because I suspect it is a snafu with the upgrade)
it is a “courtesy message to confirm point redemption activity” on my account. I haven’t made any redemptions and my account (iOS app) doesn’t show any activity. Yet.
(posting to this thread because I suspect it is a snafu with the upgrade)
Nov 5, 2018, 12:59 am
#88
Join Date: Jan 2012
Location: BRU
Posts: 307
I just received an email with the subject “Your Hilton Honors account has been updated”.
it is a “courtesy message to confirm point redemption activity” on my account. I haven’t made any redemptions and my account (iOS app) doesn’t show any activity. Yet.
(posting to this thread because I suspect it is a snafu with the upgrade)
it is a “courtesy message to confirm point redemption activity” on my account. I haven’t made any redemptions and my account (iOS app) doesn’t show any activity. Yet.
(posting to this thread because I suspect it is a snafu with the upgrade)
Nov 5, 2018, 2:19 am
#89
Join Date: Mar 2015
Programs: BA Gold
Posts: 689
Still broken for me, unable to get into account overview or past stays. Although late last week my account didn't work at all to book a stay via the customer website - I got the "It's not you, it's us" error page the moment I logged in, not even going to the account pages. I ended up booking stays via another Hilton portal which was working.
Nov 5, 2018, 2:34 am
#90
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,026
I just received an email with the subject “Your Hilton Honors account has been updated”.
it is a “courtesy message to confirm point redemption activity” on my account. I haven’t made any redemptions and my account (iOS app) doesn’t show any activity. Yet.
(posting to this thread because I suspect it is a snafu with the upgrade)
it is a “courtesy message to confirm point redemption activity” on my account. I haven’t made any redemptions and my account (iOS app) doesn’t show any activity. Yet.
(posting to this thread because I suspect it is a snafu with the upgrade)
Had a check around my Hilton account and all seems fine, so chalked it up to a Hilton screw-up.
