IT Update Oct 30-31, 2018
Oct 31, 2018, 12:30 pm
#31
Join Date: Jun 2005
Location: ORD (formerly SAN)
Programs: Hilton Diamond; IHG Platinum; Bonvoy Gold; AA Platinum Pro and United Premier Silver (DH = AA EXP)
Posts: 1,928
I can't book a Diamond Guarantee room. Every time I click any Diamond Guarantee room to book, it says that it's not available (tried several different ones). Hoping they fix this functionality.
UPDATE: It's fixed. The non-working page looked like a mobile/app interface. The working page looks like the old Hilton page. Was able to book the original room I was looking at.
UPDATE: It's fixed. The non-working page looked like a mobile/app interface. The working page looks like the old Hilton page. Was able to book the original room I was looking at.
Last edited by TravelLawyer; Oct 31, 2018 at 1:59 pm
Oct 31, 2018, 6:23 pm
#33
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
My Past Stays and All Points Activity pages are now missing 8 stays ranging from January to mid-October of this year. My point total is correct as is my stay count. I'll check back tomorrow to see if they have added the missing data. I think most or all of these stays were award stays of one type or another. Hmm.
Oct 31, 2018, 6:48 pm
#34
Join Date: Nov 2010
Location: No. California
Programs: UA MP HH LTD
Posts: 2,040
Just canceled and rebooked a ressie...one extra day...no issues with the website.
Point totals and status was fine. Looked briefly at reservations...looked fine. New reservation had appeared within minutes.
Point totals and status was fine. Looked briefly at reservations...looked fine. New reservation had appeared within minutes.
Oct 31, 2018, 7:31 pm
#35
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,530
My Past Stays and All Points Activity pages are now missing 8 stays ranging from January to mid-October of this year. My point total is correct as is my stay count. I'll check back tomorrow to see if they have added the missing data. I think most or all of these stays were award stays of one type or another. Hmm.
Oct 31, 2018, 10:27 pm
#36
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
Just noticed two prepaid stays in Germany for December, at the same property, show pending credits back to my credit card dated October 31. Is this update causing any properties to reverse credit card payments for prepaid stays? Reservations look intact on the website. Can I expect the property to charge me again after the system update is done? Anyone else noticing this type of activity for prepaid future stays? I'll give it a few days to sort itself out if there's no immediate explanation.
Nov 1, 2018, 2:44 am
#37
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,344
Just noticed two prepaid stays in Germany for December, at the same property, show pending credits back to my credit card dated October 31. Is this update causing any properties to reverse credit card payments for prepaid stays? Reservations look intact on the website. Can I expect the property to charge me again after the system update is done? Anyone else noticing this type of activity for prepaid future stays? I'll give it a few days to sort itself out if there's no immediate explanation.
Nov 1, 2018, 7:42 am
#38
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Is it possible someone screwed up and wasn't supposed to charge it already?
Nov 1, 2018, 9:29 am
#39
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
I'll let it sit for a few days and see if a new charge doesn't show up (and if the "pending" credit actually processes). If not, I'll e-mail them and sort it out. Reservation is still intact. Thanks.
Nov 1, 2018, 9:51 am
#40
Join Date: May 2000
Location: HH Gold, Marriott Gold, PC Plat, Emirates Silver
Posts: 2,679
I just wanted to make a simple change to an award reservation but I had to call in. They had to cancel and rebook the reservation and it took over 1 hour on the phone with them. In freaking credible!!!!!!!!!!!!!!!!!!!
Nov 1, 2018, 10:08 am
#41
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
My Past Stays and All Points Activity pages are now missing 8 stays ranging from January to mid-October of this year. My point total is correct as is my stay count. I'll check back tomorrow to see if they have added the missing data. I think most or all of these stays were award stays of one type or another. Hmm.
Last edited by Westcoaster; Nov 1, 2018 at 10:21 am Reason: typo
Nov 1, 2018, 10:40 am
#42
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,026
Monday night's stay posted to my account by mid-day Tuesday, BUT with no stay credit (yet) and the points are still showing as "Pending"
Nov 1, 2018, 11:06 am
#44
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Nov 1, 2018, 11:18 am
#45
Join Date: Sep 2015
Location: flyover country
Posts: 2,435
Are you sure? It sure looked like I failed to login...
After logging in, there was no account information on the screen at all; it was just a page with standard Hilton information. But, when I clicked the Hilton Honors button on the screen, the new page had the account information.
After logging in, there was no account information on the screen at all; it was just a page with standard Hilton information. But, when I clicked the Hilton Honors button on the screen, the new page had the account information.