IT Update Oct 30-31, 2018
#1
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
IT Update Oct 30-31, 2018
Hi all,
Wanted to give a head's up that we have an upcoming IT update next week. Depending on your time zone, select features will be offline starting October 30 and extend into October 31. During this time, the ability to book, amend, and/or cancel standard and redemption reservations will be temporarily unavailable. This includes doing so through our website, mobile app, call centers and hotel systems. Accessing member account information, along with the following Hilton Honors benefits, will also be temporarily unavailable: Redeeming Points for hotel stays, Shop with Points at Amazon.com and exclusive experiences.
Upcoming reservations during this period are secure, and you should not anticipate any changes to their bookings. Once the update is complete, Hilton Honors members can expect to see their Points post more quickly.
If you have any questions about an upcoming reservation, please contact the hotel directly. Following the update, if there are any questions about a particular stay during this period, please don't hesitate to reach out.
Thank you!
Lauren
Wanted to give a head's up that we have an upcoming IT update next week. Depending on your time zone, select features will be offline starting October 30 and extend into October 31. During this time, the ability to book, amend, and/or cancel standard and redemption reservations will be temporarily unavailable. This includes doing so through our website, mobile app, call centers and hotel systems. Accessing member account information, along with the following Hilton Honors benefits, will also be temporarily unavailable: Redeeming Points for hotel stays, Shop with Points at Amazon.com and exclusive experiences.
Upcoming reservations during this period are secure, and you should not anticipate any changes to their bookings. Once the update is complete, Hilton Honors members can expect to see their Points post more quickly.
If you have any questions about an upcoming reservation, please contact the hotel directly. Following the update, if there are any questions about a particular stay during this period, please don't hesitate to reach out.
Thank you!
Lauren
#2
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Curious, based on wording we can't even book a room through the hotel. How will this work for those of us that usually have to book same day. (We don't know where we'll need to stay sometimes till that night)
Will hotel still be able to give us a room?
Will hotel still be able to give us a room?
#4
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,320
This was the text of the email I received this morning about the upcoming outage:
This should be interesting for those of us checking in/out midweek.
During this time, our website, mobile app, call centers and hotel systems will be temporarily unavailable, along with the ability to book, amend, and/or cancel a standard or redemption reservation
#6
During this time, the ability to book, amend, and/or cancel standard and redemption reservations will be temporarily unavailable.
#8
Join Date: Jul 2001
Programs: Hilton Lifetime Diamond
Posts: 1,266
Wow....It seems like everything will be down for up to two days. Not sure if I have seen this before, at least with Hilton
#10
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Could also be doing backup power renovations during the same time. I've worked a number of data centers in last year that combined getting backup power up-to-date and doing system conversions. Trying to prevent s***storms like DL had a year ago where didn't have enough backup power generating capability to run their data centers at full.
#13
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
phone app update too?
My android phone app looks very different today than it did a few days ago. I'm wondering if Hilton is going the way of making the website and phone app more similar. Time will tell after 10/31.
In any case I took a "before" screen print showing my vital stats just in case any numbers change or disappear during the IT update.
Pardon the "phone app update too?" heading. I can't change it.
In any case I took a "before" screen print showing my vital stats just in case any numbers change or disappear during the IT update.
Pardon the "phone app update too?" heading. I can't change it.