Access denied at Hilton Honors web site via Firefox
Oct 21, 2018, 4:33 pm
#1
Original Poster
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Access denied at Hilton Honors web site via Firefox
I haven't been able to reach my Hilton Honors account for several days now using Mozille Firefox. When I try to login I get an "Access Denied" splash page.
When I called Honors customer support they said that Firefox wasn't working well with their web site, and to try Google Chrome.
Anyone else have experience with getting Firefox to work at Hilton Honors recently? I'd really prefer not to load another browser onto my already overloaded computer hard drive.
When I called Honors customer support they said that Firefox wasn't working well with their web site, and to try Google Chrome.
Anyone else have experience with getting Firefox to work at Hilton Honors recently? I'd really prefer not to load another browser onto my already overloaded computer hard drive.
Oct 22, 2018, 2:00 pm
#4
Original Poster
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Thanks for the feedback. I tried private browsing and was still getting the "Access Denied". I then tried accessing the web site from another computer it worked. There must be something in my laptop that is triggering a security rejection from Hilton's server.
Any other advice on how to clear this mess would be appreciated.
Any other advice on how to clear this mess would be appreciated.
Oct 22, 2018, 2:26 pm
#5
Join Date: Oct 2012
Posts: 25
This just started happening to me today as well. Firefox (v 62.0.3) does not work, Chrome (v 69.0.3497.100 ) works fine. Error message below, in case any Hilton IT folks are looking at this. I've cleared cookies/cache, restarted browser/computer, to no avail.
You don't have permission to access "http://secure3.hilton.com/en/hh/customer/login/index.htm?" on this server.Reference #18.36a75b68.1540239833.1b80d02
Access Denied
You don't have permission to access "http://secure3.hilton.com/en/hh/customer/login/index.htm?" on this server.Reference #18.36a75b68.1540239833.1b80d02
Oct 22, 2018, 4:08 pm
#7
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 17,908
Hi,
A couple of months I had this message ( as well as when I was on expedia.co.uk) doing a few searches for next year. After a couple of days I was able to get back in with no issues since.
Regards
TBS
A couple of months I had this message ( as well as when I was on expedia.co.uk) doing a few searches for next year. After a couple of days I was able to get back in with no issues since.
Regards
TBS
Oct 22, 2018, 4:25 pm
#8
Join Date: Oct 2010
Posts: 27
Any chance you're using some kind of ad blocker extension? I had this same problem for the past week and found out it was my ublock origin that was causing the problem. Added www.hilton.com to the whitelist and it's been fine now.
Oct 22, 2018, 5:40 pm
#9
Original Poster
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
This just started happening to me today as well. Firefox (v 62.0.3) does not work, Chrome (v 69.0.3497.100 ) works fine. Error message below, in case any Hilton IT folks are looking at this. I've cleared cookies/cache, restarted browser/computer, to no avail.
You don't have permission to access "http://secure3.hilton.com/en/hh/customer/login/index.htm?" on this server.Reference #18.36a75b68.1540239833.1b80d02
Access Denied
You don't have permission to access "http://secure3.hilton.com/en/hh/customer/login/index.htm?" on this server.Reference #18.36a75b68.1540239833.1b80d02I hope that somebody at Hilton IT is working on this. Firefox works just fine with Marriott's web site (hint, hint
)