Hilton agent mistakenly booked using points and cert
Mar 1, 2022, 8:45 pm
#1
Original Poster
Join Date: Feb 2011
Posts: 696
Hilton agent mistakenly booked using points and cert
I just finished a stay of two nights a week ago. I asked the agent to use my
two free night certs for that reservation. I trusted her now I just looked at my account, apparently she used my points plus one free night cert. so now I have another free night cert, but
the issue is the one she used expires in 2023 but the one that she did not use expires July 2022!
What can be done here for me to ask Hilton? I know I can use my free night cert until end of July this year but that was the reason why I’d like to use it for that stay because I have no plans.
two free night certs for that reservation. I trusted her now I just looked at my account, apparently she used my points plus one free night cert. so now I have another free night cert, but
the issue is the one she used expires in 2023 but the one that she did not use expires July 2022!
What can be done here for me to ask Hilton? I know I can use my free night cert until end of July this year but that was the reason why I’d like to use it for that stay because I have no plans.
