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Updates to Hiltonís Current Best Price Guarantee

Updates to Hiltonís Current Best Price Guarantee

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Old Apr 13, 19, 4:22 pm
  #31  
 
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Originally Posted by haledjian View Post
Where does it say that in the terms and conditions? They compared the final booking price, which my price was higher by 2 euros because of taxes and fees. However, the listed nightly rate is lower than Hilton's.
In all of my 4 successful price matches, it was done with the nightly rate
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Old Apr 13, 19, 7:34 pm
  #32  
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Originally Posted by Cat88L3 View Post
In all of my 4 successful price matches, it was done with the nightly rate
But surely it's swings and roundabouts.

If you have to compare two rates, one of which includes taxes, then either you strip out the taxes from one, or add taxes to the other.

Otherwise, to mix metaphors, you are comparing apples with oranges.
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Old Apr 13, 19, 8:24 pm
  #33  
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Originally Posted by IAN-UK View Post
But surely it's swings and roundabouts.

If you have to compare two rates, one of which includes taxes, then either you strip out the taxes from one, or add taxes to the other.

Otherwise, to mix metaphors, you are comparing apples with oranges.
Yes, and I have seen third party websites that add more "taxes and fees" than hilton.com.

Example:
Hilton.com 100 + taxes 10 = 110 total
Third party 95 + taxes 20 = 115 total

Good luck getting this BRG approved!

The total matters.
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Old Apr 13, 19, 9:15 pm
  #34  
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Originally Posted by escape4 View Post
Yes, and I have seen third party websites that add more "taxes and fees" than hilton.com.

Example:
Hilton.com 100 + taxes 10 = 110 total
Third party 95 + taxes 20 = 115 total

Good luck getting this BRG approved!

The total matters.
To be honest the Hilton BRG is hardly worth the effort and frustration for just 25% off a rate (usually) just a little below Hilton's own. Of course, there are exceptions - and longer stays can bring significant rewards for the effort.

IHG's scheme used to focus minds with a free night if you found a lower rate: great for one night stays! There the drill that worked for me (and IHG) was comparing the hotel rate complete with taxes, to any outside net rate that included taxes: it seems a sensible approach, comparing final bills.

It got more difficult to win the BRG as it became better known and more widely understood, and was ditched last year for something feeble resembling Hilton's scheme.
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Old Apr 14, 19, 3:06 am
  #35  
 
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They're giving me the run-around now when I try to price match with Priceline since there's a sale price for the hotel. However, they said they don't price match "sale prices". I asked them where on the terms and conditions it shows that, but they said "It doesn't, you have to call in to find out". This price match is ridiculous.
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Old Apr 14, 19, 4:19 am
  #36  
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Originally Posted by haledjian View Post
This price match is ridiculous.
Well, ridiculous to you and me maybe.

But it works just fine in terms of Hilton marketing: they trumpet to the world that they are fair-players, honest geezers, who even offer a best-rate guarantee.
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Old Apr 14, 19, 3:14 pm
  #37  
 
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Originally Posted by IAN-UK View Post
To be honest the Hilton BRG is hardly worth the effort and frustration ....
Agreed.

For some reason the hilton team appear repeatedly 'unable' to see the cheaper rate I can see on the same website in the same moment. This applied as recently as today to both agoda and amoma.

Pointless and frustrating. It can be hard to remain polite!
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