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Old Sep 18, 2018, 6:23 am
  #1  
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Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,662
Amex Statement not showing point details
I have the Amex Hilton Ascend card. Typically my credit card statement shows how many Hilton Honors point I earned each month with a detailed breakdown. This statement (dated 14Sep2018) does not show it. The statement just says to check my balance on the Hilton website. Also, the statement typically shows progress toward Diamond status (YTD spending toward the $40,000 goal) and that is missing too. I notified Amex and they said that they would look into it. Wondering if anyone else noticed this as well...
apeortdz is offline  
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Old Sep 18, 2018, 7:57 am
  #2  
 
Join Date: Dec 2017
Posts: 1,107
Paper statement? Online statement/pdf?

My online statement for September showed points earned. It closed on the 9th IIRC.
thunderlounge is offline  
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Old Sep 18, 2018, 9:05 am
  #3  
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Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,662
Online PDF statement.
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Old Sep 18, 2018, 10:42 am
  #4  
 
Join Date: Sep 2002
Location: NOVA
Programs: IHG Rewards Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 4,612
Originally Posted by apeortdz
Online PDF statement.

Same here the online PDF did not show my points this month.
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fwfdan is offline  
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Old Nov 13, 2018, 2:05 am
  #5  
 
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,690
Has anyone figured out what's going on here? Points are still not showing on statements.
Andriyko is online now  
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Old Nov 13, 2018, 2:07 am
  #6  
 
Join Date: Dec 2017
Location: IN, US
Programs: Mariott SE, HH, SPG SE, LT S, 9W BP
Posts: 63
Strange .. Do the points reflect with Hilton ? Also is the Hilton account in good standing (not under review or anything) ?
jblueflyer is offline  
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Old Nov 13, 2018, 3:00 am
  #7  
 
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,690
The points post to the Hilton Honors account, but they are not showing on AmEx statements as they used to.
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