Diamond Benefit Enhancement ?
Sep 9, 2018, 5:08 pm
#1
Original Poster
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
Diamond Benefit Enhancement ?
I noticed this on loyalty lobby here:
https://loyaltylobby.com/2018/09/09/...riott-rewards/
It would seem that under the benefits, rather than it just saying 'upgrade' it says up to 1-bedroom suite upgrade.
I suspect it is re-arranging the deck chairs but still
https://loyaltylobby.com/2018/09/09/...riott-rewards/
It would seem that under the benefits, rather than it just saying 'upgrade' it says up to 1-bedroom suite upgrade.
I suspect it is re-arranging the deck chairs but still
Sep 9, 2018, 5:27 pm
#2
Join Date: Nov 2010
Location: No. California
Programs: UA MP HH LTD
Posts: 2,038
I think that means as high as a one bedroom suite upgrade is possible. I don't think it means automatically an upgrade to a one bedroom suite (if available, of course).
I also don't think this is new...hasn't it been out since about January?
I also don't think this is new...hasn't it been out since about January?
Sep 9, 2018, 8:19 pm
#3
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,808
The terms and conditions have listed a one bedroom suite as the max upgrade for over a year. See this thread quoting the t and c's from last year:
Hilton Diamond member suite upgrade issue
Hilton Diamond member suite upgrade issue
Sep 9, 2018, 9:19 pm
#4
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
The terms and conditions have listed a one bedroom suite as the max upgrade for over a year. See this thread quoting the t and c's from last year:
Hilton Diamond member suite upgrade issue
Hilton Diamond member suite upgrade issue
Sep 9, 2018, 9:55 pm
#5
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,446
The main point here is Hilton making a play for disenchanted Marriott elites. Best line in the article:
Gold and Diamond members are eligible for breakfast for two at all Hilton Honors affiliated hotels (where it is a complete and utter mess at Marriott hotels where you need to have PhD to understand all the rules and even then carry a cheat sheet . . .).
Sep 10, 2018, 8:24 am
#7
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,344
Not sure what the point of describing the room types in the T&C is, when upgrades remain at the property' s discretion. If a property wishes to upgrade a Gold to a suite then it will do so, while you still can't complain if you don't get any upgrade at all.
Sep 10, 2018, 8:26 am
#8
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,393
Moreover, if a property wants to upgrade someone (anyone in fact) to a two or three bedroom suite (perhaps because the hotel is full and the alternative is to walk the person), Hilton isn't going to try to object.
Sep 10, 2018, 11:42 am
#9
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,458
They also updated the chart to mention "complimentary breakfast at all hotels" for gold and diamond. Is this going to be substantive change for some properties such as HHV who have been giving vouchers which don't even come close to the actual cost of continental breakfast?
Sep 10, 2018, 7:19 pm
#10
Join Date: Feb 2015
Posts: 210
Seems odd to mention 1-bedroom - it all seems to be at the hotel's discretion. It's not like they've eliminated upgrades beyond 1 BR, and on the other hand, even getting to 1BR is unlikely as a diamond at most properties. The previously vague wording seemed to align much better with reality.
