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Old Aug 31, 2018, 2:42 pm
  #16  
:D!
Hilton Contributor BadgeIHG Contributor Badge
 
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,343
All my issues with Hilton's IT are now fixed
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Old Aug 31, 2018, 6:25 pm
  #17  
 
Join Date: Apr 2015
Location: Southern California
Programs: AA EXPlat, 2.4MM; HHonors Diamond
Posts: 580
Originally Posted by JJeffrey
Yep, exact same thing happened to me for a stay last weekend 8/24-8/26.
So I'm not alone! Hilton Miami Blue Lagoon, it's been a week, points show, stay doesn't.
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Old Sep 1, 2018, 8:44 am
  #18  
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Join Date: Oct 2008
Posts: 11,547
Points show, stay doesn't for some hotels. Others are fine. Miles have been credited.
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Old Sep 1, 2018, 11:01 am
  #19  
 
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,683
Stays do no show for me although the overall points balance gets updated.
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Old Sep 2, 2018, 12:24 am
  #20  
Hilton Contributor Badge
 
Join Date: Oct 2010
Location: Switzerland / Estonia
Programs: AY+ Platinum, BAEC Silver, airbaltic VIP, HH Diamond, Radisson VIP, IHG Diamond Elite
Posts: 6,525

Something is really wrong as I can‘t log in to the app either
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Old Sep 2, 2018, 5:28 am
  #21  
 
Join Date: Nov 2004
Location: Nashville
Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC
Posts: 6,187
Originally Posted by Andriyko
Stays do no show for me although the overall points balance gets updated.
I have the same issues. Called the DD and they could see everything on their end, but mentioned having issues with stays posting on the website the last two weeks.
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Old Sep 2, 2018, 7:03 am
  #22  
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Join Date: Oct 2008
Posts: 11,547
Since they started the new confirmation emails, the stays I booked haven't been added to My Reservations when logged on Hilton.com or on the App. There's no way to manually add them.

I thought my stays had been cancelled. Not good at all.
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Old Sep 2, 2018, 7:27 am
  #23  
Suspended
 
Join Date: Jul 2007
Posts: 4,477
I have the same issue and 2 stays have not been posted correctly (1 posted without details and 1 still missing. both stay between 24th to 26th August). Both have post-stay email stating how many points I should receive. I am in the process to chase the points next week.
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Old Sep 2, 2018, 9:20 am
  #24  
 
Join Date: Dec 2017
Posts: 1,107
Three days after calling (as I mentioned previously) and stays still not showing. Points/nights updated as they should have. Hope they’re right.

Said they could see it on their end, but nothing on mine. Just like the other reports. I’ll keep tabs on it and gove it until mid-week before calling again.
thunderlounge is offline  
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Old Sep 2, 2018, 11:24 pm
  #25  
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Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,419
Lately seems like points post first (with stays ands nights counters) then details a few days later.
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Old Sep 2, 2018, 11:34 pm
  #26  
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Join Date: Oct 2010
Location: Switzerland / Estonia
Programs: AY+ Platinum, BAEC Silver, airbaltic VIP, HH Diamond, Radisson VIP, IHG Diamond Elite
Posts: 6,525
Originally Posted by mnredfox
Lately seems like points post first (with stays ands nights counters) then details a few days later.
It‘s been 10 days now though and still no details!
florens is online now  
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Old Sep 3, 2018, 8:18 am
  #27  
 
Join Date: Dec 2017
Posts: 1,107
Originally Posted by florens


It‘s been 10 days now though and still no details!

Exactly. There’s a glitch in the matrix.
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Old Sep 4, 2018, 6:56 am
  #28  
 
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,888
Same issue here
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Old Sep 4, 2018, 7:14 am
  #29  
 
Join Date: May 2005
Location: Cote d'Ivoire
Programs: OW Emerald - HH Diamond
Posts: 3,414
Same here. Thankful that points/credits are correct, though.
Abidjan is offline  
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Old Sep 5, 2018, 4:12 am
  #30  
 
Join Date: Nov 2016
Posts: 183
I've seen some miles post quickly and some not a all.

Points seem to be OK, but miles not always.

Emailed diamond service desk but no reply
todderz is offline  
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