‘Moments Made Bigger’ Promo Takes Off September 10

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Aug 29, 2018, 7:47 am

#31

thunderlounge

Join Date: Dec 2017

Posts: 1,107

Breezed right though the signup for me just now. All is well.

Aug 29, 2018, 7:59 am

#32

Hilton Honors Ambassador

Company Representative - Honors by Hilton

Original Poster

Join Date: Aug 2009

Programs: Hilton Honors

Posts: 1,516

Hi all,

As some pointed out, there are some issues with the registration page and we're actively working to fix it so you all can sign up. Thanks in advance for your patience. Will let you know if I have a better ETA as to when everything will be sorted out.

Thanks!
Lauren

Aug 29, 2018, 9:53 am

#33

Friendly Traveling Deathmerchant

Join Date: Jun 2008

Location: CONUS

Programs: HHonors, United, Delta

Posts: 828

Quote:

Originally Posted by observer

I can't find specific terms.
The promotion is said to end 1/3.
What happens then with a stay with a check-in on 1/1 and check-out on 1/4?

There is an FAQ on the signup page.

Hilton Honors | Moments Made Bigger FAQs

“If I check-in before September 10, 2018, or check-out after January 3, 2019, do I still earn credit for that stay?
Registered Hilton Honors members will receive a bonus only for the nights of an eligible stay completed during the Promotion Period, regardless of a check-in date before the Promotion Period begins or a check-out date after the Promotion Period ends. For example, if a member has a 4 night stay (two nights within the promotion period and two nights outside of it) the two nights inside the promotion period will receive Bonus Points.”

Friendly Traveling Deathmerchant is offline

Aug 29, 2018, 10:04 am

#34

jerry a. laska

FlyerTalk Evangelist

Join Date: Oct 1999

Location: Juneau, Alaska.

Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob

Posts: 15,811

Why not ask Lauren to check into it in the thread for the promotion?
‘Moments Made Bigger’ Promo Takes Off September 10

Aug 29, 2018, 10:35 am

#35

notquiteaff

FlyerTalk Evangelist

Join Date: Dec 2006

Location: Pacific Northwest

Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...

Posts: 16,842

First question in the FAQ (Frequently Asked Questions):

What is the name of this Hilton Honors™ promotion?
Moments Made Bigger

I really miss the days when FAQs were based on actual questions asked by users, not some rehashing of useless information that is already available in the actual signup/promo page. Waste of everyone's time.

Friendly Traveling Deathmerchant and Sisosig like this.

Aug 29, 2018, 11:55 am

#36

edot8

Join Date: Jun 2018

Posts: 59

Quote:

Originally Posted by HonorsRepresentative

I can find a list of the 'resort and luxury' hotels that offer 3x points here:
https://hiltonhonors3.hilton.com/rs/resorts-and-luxury/

I noticed that one of my upcoming stays, Conrad Osaka, was not considered a luxury hotel and would not get triple points under this promotion.
Considering it is such a new hotel (opened last summer of 2017) and it being a Conrad hotel, I was quite surprised to see it didn't qualify as a luxury hotel.
I was wondering if this is an error?
What does it take for a hotel to be considered a luxury hotel in the Hilton group

Thanks

Aug 29, 2018, 12:10 pm

#37

The _Banking_Scot

FlyerTalk Evangelist

Join Date: Oct 2001

Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat

Programs: Master of the Privy Purse des Muccis

Posts: 17,907

Hi,

I like how the Tropicana Las Vegas is eligible as a luxury/resort.

Regards

TBS

Aug 29, 2018, 12:51 pm

#38

Hilton Honors Ambassador

Company Representative - Honors by Hilton

Original Poster

Join Date: Aug 2009

Programs: Hilton Honors

Posts: 1,516

Quote:

Originally Posted by edot8

Hi edot8,

Thanks for flagging this. I checked with the team and Conrad Osaka should be included as a luxury property that will be eligible for the Triple Points during the promotion period. We'll be updating here shortly, but wanted you to know it definitely should be on the list.

Thanks!
Lauren

Friendly Traveling Deathmerchant and edot8 like this.

Aug 29, 2018, 1:35 pm

#39

todderz

Join Date: Nov 2016

Posts: 184

Quote:

Originally Posted by Friendly Traveling Deathmerchant

There is an FAQ on the signup page.

Hilton Honors Moments Made Bigger FAQs

“If I check-in before September 10, 2018, or check-out after January 3, 2019, do I still earn credit for that stay?
Registered Hilton Honors members will receive a bonus only for the nights of an eligible stay completed during the Promotion Period, regardless of a check-in date before the Promotion Period begins or a check-out date after the Promotion Period ends. For example, if a member has a 4 night stay (two nights within the promotion period and two nights outside of it) the two nights inside the promotion period will receive Bonus Points.”

I think that wording is still really unclear, except in regard of some nights counting even if not all nights of a stay count.

It says, in 3 different ways, that nights "inside", "during" or "within" the promotion period will be eligible, but it doesn't simply state whether the night of the 3rd is inside, during or within.

The key bit is check out "after" January 3rd won't count. Check out ON the 3rd counts. And so, the night of the 3rd does not count.

Last edited by todderz; Aug 29, 2018 at 1:41 pm

Aug 29, 2018, 1:37 pm

#40

BrlDsguise

Join Date: Oct 2009

Location: PHL/EWR

Programs: AA, US, WN, HHonors Diamond, Hyatt Plat

Posts: 1,528

Quote:

Originally Posted by The _Banking_Scot

Hi,

I like how the Tropicana Las Vegas is eligible as a luxury/resort.

Regards

TBS

Since they charge a resort fee it would seem unfair of Hilton to say they aren't a resort when it comes to bonus points.

Aug 29, 2018, 2:28 pm

#41

Hilton Honors Ambassador

Company Representative - Honors by Hilton

Original Poster

Join Date: Aug 2009

Programs: Hilton Honors

Posts: 1,516

Hi all,

Registration page should be up and running properly now. If you run into any issues signing up, feel free to PM me directly with your Hilton Honors account.

Thanks again for your patience!
Lauren

Aug 29, 2018, 3:58 pm

#42

Friendly Traveling Deathmerchant

Join Date: Jun 2008

Location: CONUS

Programs: HHonors, United, Delta

Posts: 828

Quote:

Originally Posted by notquiteaff

***I laughed, and the humor of corporate-speak doesn't escape me. I suppose, to be charitable, if it's also a FAQ for HH call center employees as well, they *could* arguably need to know what this is called when clients call the Diamond Desk, etc. asking for it by name, when their manager just told them it's a triple points thingy promo coming. I've called DDesk before asking to be signed up for a promo, and there's confusion over it's name.

But... yeah.

TDM

Aug 29, 2018, 4:33 pm

#43

cjd

Join Date: Jun 2002

Location: Newcastle, UK

Posts: 2,379

Quote:

Originally Posted by cjd

Thanks Lauren. At present unable to register. Get message stating access denied and I don't have authorisation to view that page.

Working okay now and managed to register. Lauren, checking in to a Hilton on 9 Sept and checking out on 10 Sept, would that be covered by the current promotion which ends on 9 Sept or this new promotion which starts 10 Sept?

Aug 29, 2018, 10:08 pm

#44

flyupfrnt

Join Date: Jul 2004

Location: Seattle, Wa

Programs: AS 75K & BR Member- HHonors Diamond - Hertz PC - Marriott Titanium - IHG Ambassador

Posts: 2,379

I just registered first try. Thanks Lauren!

Aug 29, 2018, 11:32 pm

#45

docbert

Join Date: Jul 2007

Location: San Francisco/Sydney

Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC

Posts: 8,156

First attempt for me sat there for some time, and then timed out.

Second time work immediately.

So there's still clearly something a little off with the website...

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