Consolidated "Hilton Mobile App" thread
Aug 24, 2018, 10:02 am
#616
Join Date: May 2010
Posts: 943
When they process an upgrade, you can see the changed room type in the details of your reservation. For example, you might've booked a standard King room, look in the app the morning of your stay, and you see Exec King room. Then, when you go into OLCI, you can select a room from the Exec King category.
At least that's how it has worked for me. I've never had a case where I've been upgraded to some level where I can then look at a wide variety of different upgrade types. It's usually a pre-OLCI upgrade, and then I'm seeing that type of room in OLCI.
If I haven't been upgraded, I just go to the highest floor and look for the room that appears to be farthest from the elevator. Unless it's a property where I know enough about the floorplan to do otherwise...
At least that's how it has worked for me. I've never had a case where I've been upgraded to some level where I can then look at a wide variety of different upgrade types. It's usually a pre-OLCI upgrade, and then I'm seeing that type of room in OLCI.
If I haven't been upgraded, I just go to the highest floor and look for the room that appears to be farthest from the elevator. Unless it's a property where I know enough about the floorplan to do otherwise...
Aug 24, 2018, 11:20 am
#617
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,554
Oh this way is probably a better way of checking for an upgrade than what I've been doing. When going through the OLCI process, I choose the option to have them select a room for me. I always assumed that the room that shows up is the room they had already assigned to me. So I leave the screen without completing check-in and then I check back there every so often to see if my room was switched. That's what I did when I got my upgrade in Hawaii. But maybe I'm way off base?
Only difference is that I usually just look at the text in the "My Stay" details to see my room type. You saw the same thing on the map in the OLCI tool.
Aug 24, 2018, 11:42 am
#618
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,419
Maybe they did this because apps won’t have to respond to comments that a high floor is not a true UG.
Aug 24, 2018, 2:00 pm
#619
Join Date: Oct 2009
Location: PHL/EWR
Programs: AA, US, WN, HHonors Diamond, Hyatt Plat
Posts: 1,528
It seems there is a clear discrepancy between the US and the rest of the world (would not be the first time though !). My upgrade success is close to 90%, but then I stay in Europe properties. I am guessing part of this is due to the generally low culture of service in the US.
Aug 25, 2018, 8:33 am
#620
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
It seems there is a clear discrepancy between the US and the rest of the world (would not be the first time though !). My upgrade success is close to 90%, but then I stay in Europe properties. I am guessing part of this is due to the generally low culture of service in the US.
I am upgraded often enough in the States across chains to dispute the "low culture of service."
Aug 25, 2018, 10:20 am
#621
Join Date: Mar 2018
Location: Mpls
Programs: DL DM Hilton Diamond National EE
Posts: 40
Diamond since 2014. I only average about 50 nights/yr since most of my stays are 1-nighters. I've NEVER been upgraded in advance. I always have to ask when I check-in. Frankly, I've stopped bothering - it's feels like I'm begging. 90% Hilton and DoubleTree with remainder HGI and Homewood. In fact at one Hilton, I've reserved a Jr. Suite 2x in past year and when I try to check-in,my only choices are King bed room - definitely not a suite. I've called the hotel and cancelled each time - I'm not paying to be downgraded! What am I doing wrong here?
Oct 21, 2018, 7:00 pm
#622
Join Date: Mar 2012
Location: Austin, TX
Programs: National EE, Hyatt Discoverist, Hilton Gold, Marriott Gold
Posts: 508
The OP’s original question wasn’t really answered and I’m curious. Can you view a foreign hotel’s rates in USD on the app? I’m only able to view it in the local currency.
Thanks!
Thanks!
Oct 25, 2018, 2:28 pm
#623
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,965
Updated app
Can't say I am overly impressed by the new Android app.
Not so easy to now scroll through future bookings. The list of future bookings where one could scroll from left to right is no more
In fact the majority of the screen is pointless - especially as it shows an advert which is not relevant to our country, but this ad is also very visible in the hotel search.
I feel it needs more work..... or bring back the old version. If 'aint broke, don't fix it!
Not so easy to now scroll through future bookings. The list of future bookings where one could scroll from left to right is no more
In fact the majority of the screen is pointless - especially as it shows an advert which is not relevant to our country, but this ad is also very visible in the hotel search.
I feel it needs more work..... or bring back the old version. If 'aint broke, don't fix it!
Oct 25, 2018, 3:04 pm
#625
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,965
Oct 25, 2018, 3:37 pm
#626
Join Date: Jun 2008
Location: CONUS
Programs: HHonors, United, Delta
Posts: 828
I updated the app a few versions ago and it was terrible. So I went and found the old file, restored to old version. Even though I'm occasionally tempted to do so, I learned my lesson and haven't updated since. Who'da guessed? It works just fine. 
#AintBrokeDontFix
#AintBrokeDontFix
Oct 25, 2018, 10:59 pm
#628
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,040
Oct 26, 2018, 1:43 am
#629
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,726
I like it since I often take up the Digitial Key option, and the new App allows a rapid access to that icon and things like the floor plan. There is now at some properties the ability to check out of the hotel too via the App, which is helpful.
Oct 26, 2018, 2:58 am
#630
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,965
The info at the bottom is okay, but it does make finding details of stays harder.
Would of course help if all my stays were even on there!!
