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Free Weekend Night Certificate Question

Free Weekend Night Certificate Question

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Old Mar 14, 19, 12:27 am   -   Wikipost
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Hilton customer service has said by email that the 12 month expiration date on a certificate means you must complete the stay within 12 months. You can't reserve something beyond the 12 month period.
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Old Jan 13, 19, 10:35 pm
  #31  
 
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott Plat Prem, AS MVPG&AL, others no status
Posts: 3,335
Originally Posted by Eujeanie View Post
Any actual DP's as to how long after opening the account the certificate comes?
Mine took about 2 months.
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Old Jan 14, 19, 12:23 am
  #32  
 
Join Date: Dec 2018
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Originally Posted by Westcoaster View Post
Mine took about 2 months.
​​​​​In what form did it arrive? Email? Just showed up in your Hilton profile?

Last edited by bomax; Jan 14, 19 at 5:17 am
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Old Jan 14, 19, 1:12 am
  #33  
 
Join Date: May 2009
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Originally Posted by Westcoaster View Post
Mine took about 2 months.
Thank you. Now I asked then if that date will become the anniversary for the certificate, or if it will be the anniversary of getting the card which would be 2 months sooner. Makes a difference when you're figuring out when to use it.
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Old Jan 14, 19, 8:38 am
  #34  
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Originally Posted by bomax View Post

​​​​​In what form did it arrive? Email? Just showed up in your Hilton profile?
I don't have Aspire, but did get a certificate for spending $15,000 on Ascend. I got an email and it was in my Hilton profile. It came almost immediately after hitting the spend.
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Old Jan 14, 19, 9:27 am
  #35  
 
Join Date: May 2009
Location: EUG
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Originally Posted by Cledaybuck View Post
I don't have Aspire, but did get a certificate for spending $15,000 on Ascend. I got an email and it was in my Hilton profile. It came almost immediately after hitting the spend.
Yes, that happened to me last year, too. Didn't even wait for the cycle to close, got it immediately.

Odd that the Aspire one is taking so long. It's not tied to the bonus spend, so why not just issue it immediately?
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Old Jan 14, 19, 10:09 am
  #36  
 
Join Date: Nov 2011
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Originally Posted by Eujeanie View Post
Any actual DP's as to how long after opening the account the certificate comes?
I was responding to you because I was speaking from experience. My Aspire weekend certificate arrived in December. I opened the card in October. It came in an email. I will receive another certificate on my anniversary month which is October 2019. Your first certificate takes about 8-12 weeks from when you first opened the account. It might arrive sooner, but that is the average according to 2 different Amex reps. This is just the way it is.
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Old Jan 14, 19, 10:27 am
  #37  
 
Join Date: Oct 2000
Location: Seattle WA, USA
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Posts: 3,335
Originally Posted by bomax View Post

​​​​​In what form did it arrive? Email? Just showed up in your Hilton profile?
I got an email from Hilton with a reward code and instructions on how to use it. The next day I was able to see the reward info in my Amex account.
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Old Jan 14, 19, 10:27 am
  #38  
 
Join Date: May 2009
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Originally Posted by Cat88L3 View Post
I was responding to you because I was speaking from experience. My Aspire weekend certificate arrived in December. I opened the card in October. It came in an email. I will receive another certificate on my anniversary month which is October 2019. Your first certificate takes about 8-12 weeks from when you first opened the account. It might arrive sooner, but that is the average according to 2 different Amex reps. This is just the way it is.
That's really not what you said above - you said "you get one when you first open the account" - that is not true it seems, or you would have gotten your first one in October, and I would have gotten mine in December. And we didn't. So just have to wait.
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Old Jan 14, 19, 11:26 am
  #39  
 
Join Date: Nov 2011
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Originally Posted by Eujeanie View Post
That's really not what you said above - you said "you get one when you first open the account" - that is not true it seems, or you would have gotten your first one in October, and I would have gotten mine in December. And we didn't. So just have to wait.
*Le sigh* I didn't know that you wanted a breakdown of weeks, days, and minutes lol. You do get the first certificate when you open the account. It isn't immediately available. It takes weeks for it to physically get to you. The annual weekend certificates will arrive the month that you opened your card/account.

FYI everyone, Amex will have this info readily. When I called the Hilton Honors desk, they didn't seem to know when it would be issued. I was told by 2 different Diamond desk reps that Amex handles the issuing of the certificates since it's associated with the Amex Aspire. When I called Amex, the info was immediately given to me about the status of my certificate.

I found it was very easy to redeem my certificate. My weekend night at the Conrad Koh Samui is already booked. Took about 4 minutes with the Diamond Desk to finalize everything.
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Old Jan 14, 19, 5:04 pm
  #40  
 
Join Date: Dec 2003
Location: LAX
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I upgraded ascend to aspire in november - cert arrived recently. My card anniversary is in may (i assume based on ascend opening date) - does it mean i should expect another one in may?
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Old Jan 15, 19, 7:10 pm
  #41  
 
Join Date: Dec 2007
Programs: Hilton Diamond, Marriott Platinum
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I finally got my certificate reinstated after numerous back and forth on Twitter and also emailing Marriott customer service multiple times. It still took an additional week to get it sorted through tweets, DMs, and email so over 5 weeks total. Also, Marriott rep through email originally claimed they couldn’t reinstate certificate but would give me 40,000 points instead which I refused. I went back to Twitter to complain about offer and then all of sudden the certificate reappeared. Worst Hilton experience ever.
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Old Jan 16, 19, 9:29 am
  #42  
 
Join Date: Nov 2011
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Originally Posted by AICML View Post
I finally got my certificate reinstated after numerous back and forth on Twitter and also emailing Marriott customer service multiple times. It still took an additional week to get it sorted through tweets, DMs, and email so over 5 weeks total. Also, Marriott rep through email originally claimed they couldn’t reinstate certificate but would give me 40,000 points instead which I refused. I went back to Twitter to complain about offer and then all of sudden the certificate reappeared. Worst Hilton experience ever.
did you mean Hiilton instead of Marriott?
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Old Jan 16, 19, 1:16 pm
  #43  
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Originally Posted by mintcilantro View Post
did you mean Hiilton instead of Marriott?
Maybe that is why it was so difficult.
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Old Jan 16, 19, 9:11 pm
  #44  
 
Join Date: Dec 2007
Programs: Hilton Diamond, Marriott Platinum
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Lol yeah meant Hilton! Guess all that back and forth fried my brain... plus I have recently been booking a lot of Marriott reservations.
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Old Jan 25, 19, 8:10 pm
  #45  
 
Join Date: Jul 2002
Programs: HH Diamond, MR Gold, Club Carlson Gold
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My certificate expires in a couple of weeks. It says ".The weekend night reward is valid for 12 months after date of issuance." Does this mean I have to reserve and stay before the expiration? Or just make the reservation and apply the certificate so that I could actually stay on some date beyond the expiration?

ETA: Looks like the Citi certificates could not be extended. This was for the Ascend card spend, but perhaps still a no-go?
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