Mar 14, 2019, 8:27 am
Last edit by: rrgg
Expiration: The 12 month expiration date on a certificate means you must reserve and complete the stay by the expiration date. You can't reserve something beyond the 12 month period. You can't extend the expiration date. (Some exceptions starting with this post.)
Eligible Dates: A certificate can be used for a Standard Room Award any day of the week. (Old policy limited them to Fri, Sat, Sun).
Other Notes:
Eligible Dates: A certificate can be used for a Standard Room Award any day of the week. (Old policy limited them to Fri, Sat, Sun).
Other Notes:
- If you earned a free night from a credit card and cancel the card, the free night certificate remains intact.
- If you cancel a reservation made with a free night certificate, the certificate becomes available right away.
- After making a reservation with a free night certificate, you'll get an email that says you booked a Standard Room Award. It will also show the points value, but no points will actually be deducted.
- The free night from the Aspire card arrives by email within 2 months of being approved and anniversary date, and the free night from spend on the Aspire/Business/Surpass arrives within a week or sooner of reaching the spending threshold. This is irrespective of your card statement date. If you upgrade from another Hilton Amex to the Aspire, the free night may post more quickly.
- Available, reserved and used certificates can be seen midway through the My Account page (https://www.hilton.com/en/hilton-hon...st/my-account/)
- If you're waiting for a free night certificate to arrive, Hilton reps say it does not help to make a points reservation and then swap it later. The reason is they have to cancel the old points reservation one and make a new reservation. The old one can't just be edited to change the payment to a FNC.
- From the Hilton email regarding a special 2020 policy on some certificates, "For all unexpired Weekend Night Rewards as of March 11, 2020, and all new ones issued until August 30, 2020, we are extending the expiration date through the end of next summer (August 31, 2021). There is no need for you to do anything, as your certificate(s) are being automatically updated in our systems. We hope this adjustment gives you some additional flexibility for your travels
Consolidated "Free Night Certificate Questions & Experiences" thread
Nov 19, 2021, 7:17 am
#454
Join Date: Sep 2002
Location: NOVA
Programs: IHG Rewards Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 4,612
A bit crazy that IHG, Hyatt and Marriott allow their credit card free night certs to be booked online (and have been shown online for as long as I can remember) but Hilton hasn't been able to implement the functionality... especially since they seem to have been investing in tech as of late?
Nov 19, 2021, 7:58 am
#455
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,213
Very nice change as I needed to track mine on a spreadsheet before. But this way I noticed one was missing - checked my email to make sure and they dropped one.
Filled out their contact form and I am keeping my fingers crossed.
Filled out their contact form and I am keeping my fingers crossed.
Nov 19, 2021, 8:51 am
#457
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Nov 19, 2021, 9:02 am
#458
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
This is what mine looks like. My husband's is completely blank where the FNC's are discussed, even though he has several in upcoming reservations, also. (Mine also has the status in circles as the poster above, not sure why mine doesn't come out that way when I c&p.)
Your Diamond status
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Milestone bonuses
Earn your firstMilestone Bonusin half the nights this yearAfter you’ve stayed 20 nights this year, you'll earn 10,000 Bonus Points every 10 nights. We'll start the countdown here after your 9th night.
Learn more about Milestone Bonuses
You have 2 Free Night Rewards
Current RewardsUsed RewardsReady to use (0)
You currently have no Free Night Rewards.Reserved for upcoming stay (2)
See allAmex Aspire Anniversary Free Night
Certificate # ●●●●● Valid until 12/31/2022Once you reserve a Free Night Reward for an upcoming stay, it may take up to 48 hours to appear here.
Nov 19, 2021, 9:33 am
#460
Join Date: Sep 2006
Location: xLAS
Posts: 1,362
Currently, you can only find the information on a browser. The app does not show the free night certificates. And remember, you must hold at least one Hilton credit card to have them show up in your account. So if you earned a free night previously but closed your card, like I did my Hilton Aspire, then you are simply out of luck.
My wife closed her Aspire, so she's in the same situation as him.
Nov 19, 2021, 9:37 am
#461
Join Date: Apr 2013
Location: JAX/St Augustine, FL
Programs: Delta Plat, Southwest RR, HHonors Diamond, Hertz PC, National EE
Posts: 529
Nov 19, 2021, 11:34 am
#462
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,843
Nov 20, 2021, 7:00 am
#463
Join Date: Aug 2017
Programs: Hilton Diamond, IHG Spire Ambassador, Global Entry
Posts: 2,855
I wonder if the phone booking is by design, vs a lack of IT. I'd imagine the ease of use/comparing prices would only increase the average price of redemption. Perhaps the portion added to the website will save labor, but it is still worth having the booking handled through the dinosaur process?
Nov 20, 2021, 9:05 am
#464
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
I wonder if the phone booking is by design, vs a lack of IT. I'd imagine the ease of use/comparing prices would only increase the average price of redemption. Perhaps the portion added to the website will save labor, but it is still worth having the booking handled through the dinosaur process?
David
Nov 21, 2021, 6:52 am
#465
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
Any idea how long it takes for the certs to be disassociated with a cancelled reservation? I called to cancel a 2 night reservation and rebook at a much better property that just opened award availability for the dates I need. The agent was able to immediately cancel the original reservation, but the certs still show they're attached online ("Reserved for upcoming stay") and the Diamond Desk says I need to wait 24-48hrs (and possibly longer) before applying them to a new reservation. Is anyone else seeing the same thing online when a reservation is cancelled?
-FlyerBeek
-FlyerBeek