Double Upgrades for Gold/Diamonds
Jul 16, 2018, 8:26 am
#1
Original Poster
Join Date: Aug 2017
Location: Manchester, UK
Programs: Emirates Skywards (Gold), Hilton (Diamond), Radisson (Gold)
Posts: 370
Double Upgrades for Gold/Diamonds
It is well established that a not insignificant number of hotels pre-upgrade Gold and Diamond members (i.e. it changes on the app before you arrive to check-in).
Can I gather experiences about anyone receiving further upgrades on check-in?
I postulate that it isn’t obvious to check-in staff that the upgrade has already happened. In my experience if you ask nicely enough, there is usually another upgrade on the table as they assume that is the type of room you booked.
Can I gather experiences about anyone receiving further upgrades on check-in?
I postulate that it isn’t obvious to check-in staff that the upgrade has already happened. In my experience if you ask nicely enough, there is usually another upgrade on the table as they assume that is the type of room you booked.
Jul 16, 2018, 8:39 am
#2
Join Date: Feb 2013
Location: DCA
Posts: 7,769
I have received modest upgrades (to exec floor, corner room, etc.) a number of days out and then been upgraded to a suite the night before arrival. I have also gotten upgrades from asking at the desk, sure, and in some of those cases they were in instances where I had previously been auto-upgraded to something less than a suite. So yes, of course, anything is possible.
What I have never seen happen is receiving an upgrade automatically after doing room selection using the app or website, despite its promises that "[They'll] do [their] best" to upgrade elites after OLCI. I've only gotten upgrades post-OLCI at the desk, where I basically tell the agent that I did OLCI to ensure I had a decent room of some sort (always in response to "I see you've selected your room..."), but would be happy to take any upgrades that they have available.
What I have never seen happen is receiving an upgrade automatically after doing room selection using the app or website, despite its promises that "[They'll] do [their] best" to upgrade elites after OLCI. I've only gotten upgrades post-OLCI at the desk, where I basically tell the agent that I did OLCI to ensure I had a decent room of some sort (always in response to "I see you've selected your room..."), but would be happy to take any upgrades that they have available.
Jul 16, 2018, 6:22 pm
#3
Join Date: Jan 2005
Location: Sydney, Australia
Programs: QF Gold LTG (ow Saph), HHon Silver, Marriot Gold
Posts: 2,927
Your postulation is incorrect.
Checkin staff can definitely see the original room and rate booked.
Ime they'll often comment about you being upgraded based in this info.
Checkin staff can definitely see the original room and rate booked.
Ime they'll often comment about you being upgraded based in this info.
Jul 17, 2018, 3:10 am
#4
Join Date: Mar 2018
Location: UK
Programs: BA Blue, Hilton Diamond, IHG Diamond
Posts: 303
......
What I have never seen happen is receiving an upgrade automatically after doing room selection using the app or website, despite its promises that "[They'll] do [their] best" to upgrade elites after OLCI. I've only gotten upgrades post-OLCI at the desk, where I basically tell the agent that I did OLCI to ensure I had a decent room of some sort (always in response to "I see you've selected your room..."), but would be happy to take any upgrades that they have available.
What I have never seen happen is receiving an upgrade automatically after doing room selection using the app or website, despite its promises that "[They'll] do [their] best" to upgrade elites after OLCI. I've only gotten upgrades post-OLCI at the desk, where I basically tell the agent that I did OLCI to ensure I had a decent room of some sort (always in response to "I see you've selected your room..."), but would be happy to take any upgrades that they have available.
Jul 17, 2018, 6:58 am
#5
Join Date: Feb 2013
Location: DCA
Posts: 7,769
I certainly never implied that there was any "hard and fast" way to get an upgrade. What I did note was that, since the advent of OLCI, nearly 100% of agents I have spoken to after OLCI have commented on my room selection in a manner that implies it to possibly preclude a desire for a different room, and that as a result I've always had to be very proactive in asking for said upgrades, despite Hilton including specific language in the OLCI process stating that they would still actively work to upgrade me on their end (something I have never experienced with OLCI).
Jul 18, 2018, 8:23 am
#6
Join Date: Mar 2002
Posts: 329
If only that were true! As Gold I'd be happy to get a single upgrade...I'm 0 for 12 so far this year.
Jul 23, 2018, 9:33 am
#8
Join Date: Jun 2005
Location: Las Vegas
Programs: SW Comp Pass, Lft Gold AA, Lft DIA HHONORS, National Exec Elite
Posts: 232
I think I’m 0 for 22 this year as a Diamond.
caveates that probably 75% of those are at property types that don’t really have upgrades. Garden Inn, homewood, etc.
All US.
caveates that probably 75% of those are at property types that don’t really have upgrades. Garden Inn, homewood, etc.
All US.
Jul 24, 2018, 6:49 am
#9
Join Date: Mar 2014
Location: bne
Programs: Velocity Gold, AIRNZ Elite, Qantas Silver ,Hilton Diamond
Posts: 1,320
Even as silver in Asia you get treated like Royalty (not tried a US hotel yet )