Originally Posted by jeanie

Something else occurs to me here. The OP is named Vickie, which is usually a girl/woman's name. Then she refers to her girlfriend. Maybe some homophobia is involved on the part of the desk agent?

Originally Posted by jeanie

Actually, if you look at my statement in context, I was responding to another post where the author was discussing his/her personal experience with homophobia. So I agreed with that poster that homophobia is serious. Diplomatico, I really don't know how you got all of that other info from my post. You assumed things that weren't there. Very undiplomatic of you...

Originally Posted by Diplomatico

Perhaps you'd care to re-think that I "assumed things that weren't there."

Originally Posted by jeanie

I did ask if maybe homophobia was an issue. This is a discussion board, and people were theorizing about what might of happened. I don't know if that happened or not, but I was interested in getting other people's opinion.

There is a difference in asking whether people think homophobia is involved and calling a specific person a homophobe. If you had asked me to clarify, I would have been happy to do so. Your response to me was very confrontational and angry. I hope you find some peace in your life.

Originally Posted by BrlDsguise

This wasn't the OPs first thread - she posted a detailed list of hotels around Charlotte NC with reviews earlier this month and apparently does a lot of business travel.

Originally Posted by simpleflyer

I think you (the OP, i.e. the hotel reviewer) may have used terms that didn't actually apply to your case. This may be part of your misunderstanding of the situation and your subsequent frustration.

First, although you speak of 'extending your stay' you didn't actually 'extend your stay', since that would involve changing the dates of your original reservation - say from one night in duration to two or whatever number of nights - and that can only be done prior to check in for that reservation. Had that been the situation, you might have a case for expecting a consistent room type throughout. However, there is no 'throughout'. Rather, you had three separate reservations, as in, three separate contracts. That you made them consecutively without physically removing your bags from the hotel in between each one, is irrelevant.

Again, contrary to what the Saturday morning desk clerk implied or what you understood, you had three different contracts. The terms in force for a given contract don't automatically follow for the next one, be it the terms you accept by virtue of your keying in your credit card number, or such optional freebies as may be your happy fortune to get when you actually check in. And notwithstanding what the Saturday morning desk clerk may have led you to believe, a reservation that begins Sunday night, does not start at breakfast Saturday morning, or even at breakfast Sunday morning, but at check in time for the Sunday night (14:00 or 15:00 or whatever is the hotel's policy for check in time, unless at their discretion they let one check in earlier than this.)

I agree that it would be better if desk clerks were consistent in what they relate to customers, and if it should happen that they contradict each other, the 'last one' in the line of clerks should note the fact and attempt to convey regret if somehow one of their colleagues confused you about hotel policy. That said, notwithstanding the Sunday clerk's apparent brusqueness in conveying to you the situation, you were not in a position to make demands as to why an optional, discretionary upgrade to contract terms that are awarded only at check in, should be awarded on the basis of a verbal 'contract' that you apparently came to think would somehow override, as a matter of customer right, what you agreed to when you keyed in your CC number for the third reservation.

The customer isn't always right, but they are ideally due politeness even and perhaps especially when they are being informed that someone at the hotel raised unrealistic expectations.

Originally Posted by flyerCO

As for upgrades, I've never not been given one at HGI that had an upgraded room type available .

Originally Posted by flyerCO

Actually normally they combine the reservations at the hotel. They can merge the separate folios together into one. Happens to me frequently. Regardless, they were promised something and it wasn't delivered.

Originally Posted by 365RoadWarrior

17 years as a Diamond on nights, with, probably, 40 percent of my nights at Hilton Garden Inns, and I can count my upgrades on one finger...with one finger to spare.