Milestone Bonus
Aug 13, 2019, 7:37 pm
#61
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,814
I passed 40 in May. Although the 10000 bonus is now listed with the 40th stay, the 10000 actually posted several days after the stay posted. I’m on 59 nights now and will hit 60 in a couple of days and will post when the 40000 hits the account.
Aug 13, 2019, 11:28 pm
#62
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,421
Well glad I happened on this thread, reached 40N last month and no bonus posted (separate line item or within the stay). Guess a DD call is in order.
Aug 14, 2019, 5:22 am
#63
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,320
No attention was given to my original direct message that said I was missing the milestone bonus points having completed 50 nights.
lol....
Aug 23, 2019, 7:17 am
#64
Join Date: Dec 2013
Location: Shoreham By Sea
Programs: BAEC Gold
Posts: 1,330
40 Night Milestone bonus
Just hit my first ever milestone bonus. Actually I hit it a week ago but the points have not posted. Just asked on live chat and was told it’s 3-4 weeks for them to post.
Is this what others experience or have I been fobbed off?
Is this what others experience or have I been fobbed off?
Aug 23, 2019, 9:48 am
#67
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,814
As with Point Scrounger, my milestones for 40k, 50k, and 60k have posted with the stay or within a couple of days of the qualifying stay and are listed in the totals and detail for the stay.
Sep 3, 2019, 3:42 pm
#68
Join Date: Jul 2005
Location: London
Posts: 2,385
All my milestone bonuses have posted fine with the stay, apart from the latest 60night bonus. Not posted. Raised ticket on the phone. Waited a week no response. Raised it again on online chat, who confirmed they were missing, said they 'escalated' my issue, but then said 4-6 weeks to resolve!!! Whats with this lot?!
Thinking about signing up to Twitter just to get it done that way if its a 24hr job.
Thinking about signing up to Twitter just to get it done that way if its a 24hr job.
Sep 3, 2019, 4:57 pm
#69
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
My 60th night last year was Christmas week. I contacted Hilton when the Milestone points didn't post with the stay. They opened a case, but were adamant: Don't call us, we'll call you! When I heard nothing several weeks later, I finally reached out to the Hilton flyertalk rep, who had the situation resolved almost immediately.
Sep 4, 2019, 4:18 am
#70
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
I also did not receive the 40 nights milestone bonus. Contacted customer service a few times and was promised that at some point in the future the points will reach my account. No specific date was promised.
Sep 4, 2019, 10:23 am
#72
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
The 40-night bonus is a choice of three options. I didn't receive an e-mail nor see a button the web page to make a choice. I called WoH for another purpose and asked about this; the agent said that she could register my choice and the award would appear in 48 hours. Great service, assuming it shows up. 50-night bonus (no choice) appeared in my account right away.
David
Sep 4, 2019, 10:29 am
#73
Join Date: Oct 2005
Location: United Arab Emirates & Arizona, USA
Programs: UA MM/1P, EK Au, QR, TK, Marriott Life Ti, Hilton Dia, IC Dia, Hyatt Glob, Accor Pt, Shangri-La
Posts: 4,526
Sorry. I was wondering why no one else mentioned the choice of award. . .
Sep 4, 2019, 12:22 pm
#74
Join Date: Aug 2018
Location: Atlanta
Posts: 443
My 40 night bonus also did not post with my 40th stay. I called the diamond desk and the agent told me that the computer is not adding the bonuses automatically and all bonuses are being added manually. She said the process is taking about 6 weeks on average to post. Following this, she said she was flagging the account as it sends it to the front of the line and will expedite the process. She also recommended calling and doing the same at each additional milestone.
Yikes
Yikes