Waste of paper with all the coupons, letters upon arrival?
Apr 11, 2018, 4:00 pm
#1
Original Poster
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,320
Waste of paper with all the coupons, letters upon arrival?
Hton,
ive found a tremendous opportunity for you to cut your costs and pass a percentage of the savings onto me. You can lower room rates, too, if you wish.
I just checked into into an HGI and was handed a dossier of printed info.
A letter from the manager, on corporate letterhead, about how excited they are to have me. Nice touch, but the letter had been recycled.
A drink coupon on card stock.
A note, on card stock, appreciating my loyalty.
A card telling me I get 500 points if I spend $25 at the restaurant.
A card telling me I get 1000 points if I spend $50 at the restaurant.
A card with the WiFi info and access code.
All of this is appreciated, but the time and resources that goes into this packet for allHHonors program members has to be significant.
ive found a tremendous opportunity for you to cut your costs and pass a percentage of the savings onto me. You can lower room rates, too, if you wish.
I just checked into into an HGI and was handed a dossier of printed info.
A letter from the manager, on corporate letterhead, about how excited they are to have me. Nice touch, but the letter had been recycled.
A drink coupon on card stock.
A note, on card stock, appreciating my loyalty.
A card telling me I get 500 points if I spend $25 at the restaurant.
A card telling me I get 1000 points if I spend $50 at the restaurant.
A card with the WiFi info and access code.
All of this is appreciated, but the time and resources that goes into this packet for allHHonors program members has to be significant.
Apr 11, 2018, 4:26 pm
#2
Join Date: Oct 2009
Location: PHL/EWR
Programs: AA, US, WN, HHonors Diamond, Hyatt Plat
Posts: 1,528
I'm confused. You criticized them for spending money on cards and for saving money by recycling a letter. There is no winning with you is there?
Oh and which HGI is it? I like free drinks and bonus points.
Oh and which HGI is it? I like free drinks and bonus points.
Apr 11, 2018, 4:48 pm
#4
Join Date: Jun 2008
Location: CONUS
Programs: HHonors, United, Delta
Posts: 828
I, also, hate to waste resources. Or see a bunch of promo litter immediately go in the can. I'm sure it adds up to some dollar amount downstream, but ultimately, whether I've got the money or not, it's preferred not to use so much.
Still better days now for this attitude with Digital Checkin, emailed folios, and no unwanted newspapers hanging on every door in the morning!
TDM (who's not particularly "green" but just dislikes waste.)
Still better days now for this attitude with Digital Checkin, emailed folios, and no unwanted newspapers hanging on every door in the morning!
TDM (who's not particularly "green" but just dislikes waste.)
Apr 12, 2018, 12:24 am
#6
Join Date: Jul 2012
Programs: HH D
Posts: 1,640
Did any of these say Hilton Honors is the only loyalty program having a double-dip option? (I got one on March 31 - which technically was still correct.)
Apr 12, 2018, 2:08 pm
#8
Join Date: Sep 2008
Location: Houston, TX
Programs: UA Platinum, Hilton Diamond, Marriott Gold
Posts: 149
I want *certain* things on paper. Several times now I've been told "we don't have paper breakfast vouchers anymore; your Gold status will automatically zero out the charge," and *never* has it worked. I've always had to get the breakfast charges removed at checkout.
Apr 12, 2018, 3:14 pm
#9
Join Date: Dec 2017
Location: Stockholm, Sweden.
Programs: BA, JAL
Posts: 689
Why do people care about paper?
There are enough trees as it is and everything these days is recycled. The only thing that isn't recycled is people.
For example, it's good to have a hard copy because quite often some staff member will be too dopey to know what to do (I don't mean this specific to HH or any other brand).
Unfortunately I come across so many people on my travels slow on the uptake and after pointing at the pertinent points on the paper, we have a big bingo moment. Quite often this can involve taxi drivers, porters, airport staff. The list is endless - paper is my friend, the signal for it never goes, and nor does it's battery.
I don't want to question the hotel's use of paper!!
There are enough trees as it is and everything these days is recycled. The only thing that isn't recycled is people.
For example, it's good to have a hard copy because quite often some staff member will be too dopey to know what to do (I don't mean this specific to HH or any other brand).
Unfortunately I come across so many people on my travels slow on the uptake and after pointing at the pertinent points on the paper, we have a big bingo moment. Quite often this can involve taxi drivers, porters, airport staff. The list is endless - paper is my friend, the signal for it never goes, and nor does it's battery.
I don't want to question the hotel's use of paper!!